SemanticForce 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SemanticForce

4.8

(6)

Pricing

Pricing available upon request

About SemanticForce

SemanticForce is the unified media/e-commerce intelligence and customer service platform with deep listening, advanced analytics, and a helpdesk platform for marketing, communications, and customer support professionals. It offers news, social media, reviews, pricing, ads, and threats intelligence in a unified interface. It provides multi-lingual sentiment and analytics, advanced segmentation, semantic and visual analysis, BI, and reporting tools.

SemanticForce's listening tool provides real-time access to news from various sources as well as tracks millions of conversations on social platforms. It enables teams to organize messages and news pieces to spot trends and tap into topics that matter to their audiences. The system provides advanced categorization, brand and aspect level sentiment, visual insights: logo, objects, and scene recognition. Its omnichannel Helpdesk allows businesses to reply anywhere including social networks, messengers, app stores as well as review sites and forums from within a single window using AI. It helps businesses access pricing and availability insights across e-commerce sites. The tool allows users to track ads across distributors, resellers, and...

SemanticForce Screenshots

SemanticForce Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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SemanticForce Features

Popular features found in Social Media Monitoring
Campaign Analytics
Competitive Analysis
Content Management
Dashboard
Engagement Tracking
Multi-Channel Data Collection
Performance Metrics
Reporting & Statistics
Social Media Integration
Trend Analysis
More features of SemanticForce
AI Copilot
Alerts/Escalation
API
Communication Management
Customizable Dashboard
Data Import/Export
Data Management
Data Visualization
Drag & Drop
Inbox Management
Influencer Tracking
Knowledge Base Management
Marketplace Monitoring
Mobile App Monitoring
Monitoring
Multi-Channel Communication
Real-Time Analytics
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Response Management
Review Monitoring
Review Notification
Self Service Data Preparation
Sentiment Analysis
Social Listening
Social Media Monitoring
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Visual Analytics
Workflow Management

SemanticForce Integrations

Shopify

Webhook Relay

Freshdesk

HubSpot CRM

Slack

Zendesk Suite

See all 7 integrations

SemanticForce User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

4.8

Have you used SemanticForce and would like to share your experience with others?

Binur Z.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 2 years

Reviewed June 2022

Review from Government Entity Perspective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility, customisability, UI/UX, many levels of analysis

Cons:

Challenging initial setup, most of the employees need quiet an effort to master the solution

Reasons for choosing SemanticForce

Customer service, price to quality considerations

Mikhail D.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Reviewed June 2022

Experience of using SemanticForce to monitor the topic of COVID19, vaccination and misinformation

A very friendly project team, who helped at the start of the work and constantly helped when there were difficulties. The project team was helpful and shared their own research experiences on the topic of the pandemic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Coverage and depth of data collection and analysis; - Handling tens of millions of messages.

Cons:

- Intelligent automatic categorisation (detection in the array of fakes and narratives, information about doctors, characteristics of patients, symptoms, influencers, etc.). A total of about 500 unique categories developed specifically for the project). - Work with interactive dashboards (customization, display of 2 types of data: externally cast and collected by the system).

Reasons for switching to SemanticForce

We did not like the change in customer support policy. Support from Russia asked many sensitive questions about our research activities

Iryna S.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Reviewed July 2022

Feedback on SemanticForce and SemanticDesk

Experience is just over a year. With this platform, the opinions of our customers are obtained, their use for improvement is analyzed. Also, with the help of the system, there is a problem of helping children in the fight against their meetings in social networks. It also helps to increase the efficiency of the team in terms of hacking the agent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Providing not only a system for collecting feedback, but also a desk with one interface for posting a response. Assigning a message to a specific agent. Integration of multiple social networks and forums. Data collection and possible export. Technical support.

Natalia R.

Verified reviewer

Pharmaceuticals

51-200 employees

Used daily for more than 2 years

Reviewed June 2022

Nowadays, everything is decided by the speed of reaction and time.

We have been working for more than three years, which are full of challenges - constant turbulence from covid to war. This requires a constant response, adaptability to change, both in approaches and tools. Semanticforce always offers modern solutions that meet the challenges, sometimes more than one. The level of service provided is at a high level.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nowadays, everything is decided by the speed of reaction and time. I want to emphasize that working with SemanticForce is always about the speed of reaction, flexibility of setting up queries and individual approach to tasks.

Cons:

Develop digital direction. Focus on artificial intelligence

Maryna T.

Verified reviewer

Cosmetics

201-500 employees

Used monthly for less than 2 years

Reviewed June 2022

SemanticForce review

In general I have positive experience with SemanticForce while working with different projects, brands and topics (for example, sulfate-free shampoos, dry shampoos, the effect of stress on the face skin and many others). Due to our business has very wide portfolio and different areas to research I really appreciate, that Semantic Force team always help me to find the best solution and develop individual data analysis methodology for each project. They also have prepared very deep analytical analysis for some projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Intelligent automatic categorization (detection in the array of brands, aspects, issues, wishes of customers, etc. There were 300 unique categories in total, developed specifically for the project). 2. Ability to work with dozens of beauty brands (even within the same study, for example, share of buzz). 3. Coverage and depth of data collection and analysis.

Cons:

It was not so easy to get used to the software, but support team of SemanticForce helped me a lot.