ServiceTonic 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ServiceTonic

4.5

(2)

Pricing

Starting at €20.00 per month

About ServiceTonic

ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.

Core features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.

ServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.

ServiceTonic Screenshots

ServiceTonic Pricing and Plans

Starting price: €20.00 per month

Free Trial

Free Version

Basic

€20.00

per month

No plan information available

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ServiceTonic Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ServiceTonic
Analytics
API
Asset Tracking
Availability Management
Business Process Automation
Call Center Management
Change Management
Chatbot
Chat/Messaging
Client Portal
CMDB
Configuration Management
Content Library
Contract/License Management
Customizable Branding
Customizable Fields
Customizable Forms
Dashboard
Document Storage
Email Management
For Insurance Industry
Incident Management
Interaction Tracking
IT Asset Management
IT Reporting
Knowledge Base Management
Knowledge Management
Lead Management
Live Chat
Maintenance Scheduling
Monitoring
Multi-Language
Prioritization
Problem Management
Project Management
Real-Time Chat
Release Management
Remote Access/Control
Sales Pipeline Management
Scheduling
Service Catalog
Service Reporting
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Ticket Management

ServiceTonic User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.5

Value for money

5.0

Customer support

4.5

Functionality

5.0

Have you used ServiceTonic and would like to share your experience with others?

Domenec G.

Used unspecified for unspecified

Review source

Reviewed November 2014

ServiceTonic Software for IT Management

The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

Ratings Breakdown

Ease of use

Customer support

David G.

Verified reviewer

Pharmaceuticals

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Servicetonic - imprescindible para el Customer Service. Experiencia muy sencilla y altamente productiva.

La experiencia con Servicetonic es altamente satisfactoria. Es una herramienta crucial para aumentar la productividad de cualquier departamento donde se implante, permitiendo en todo momento adaptarse a los flujos de trabajo e implementar los cambios necesarios de forma inmediata. El trabajo de Customer Service pasa a ser altamente eficiente, ordenado y rápido. Permite procesar un alto volumen de trabajo con muy pocos recursos. A nivel de control opertaivo, tiene multitud de informes predefinidos y permite generar los propios informes 100% adaptados a las necesidades de cada usuario.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Servicetonic tiene diversas ventajas: - El servicio web no requiere instalación y las funcionalidades son completas. Es accesible desde cualquier dispositivo. - Total personalización y adaptación a los flujos de trabajo de la empresa. - Autogestión y autopersonalización para tener máxima eficiencia. - Es muy sencillo de utilizar.

Cons:

Nada en especial, Servicetonic realmente tiene un valor enorme para la organización.

Showing 1 - 2 of 2 Reviews