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ServiceTonic

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Overview
ServiceTonic

ServiceTonic 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews

Overview

ServiceTonic
ServiceTonic
4.5
(2)

Pricing

Starting at €20.00 per month

About ServiceTonic

ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered in an on-premise or cloud-based deployment, and is both Mac and PC compatible. With ServiceTonic, you can track a support request through its lifecycle up to completion.

Core features of ServiceTonic include business process automation, customer service and support, help desk, web self-service, knowledge management, live chat and field service. Additional features of the system include ticket management, business workflows, SLA management, email integration, reporting, and automated network inventory, among others. ServiceTonic also offers users the ability to integrate with LDAP user directories, corporate databases, and other third-party business software. A personalized dashboard allows users to customize how they view and monitor job progress and tasks, while also managing tickets and calendars.

ServiceTonic serves users across the globe, and offers multiple pricing plans based on functionality and deployment.

Wondering if ServiceTonic is right for your organization?

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ServiceTonic User Interface

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0
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2
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4

ServiceTonic Pricing and Plans

Starting price: €20.00 per month
Free Trial
Free Version

Basic

€20.00

per month

No plan information available

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    ServiceTonic Features

    • Popular features found in Help Desk
      Access Controls/Permissions
      Activity Dashboard
      Alerts/Escalation
      Automated Routing
      Collaboration Tools
      Macros/Templated Responses
      Multi-Channel Communication
      Real-Time Notifications
      Reporting/Analytics
      Self Service Portal
      Service Level Agreement (SLA) Management
      Workflow Management
    • More features of ServiceTonic
      Activity Tracking
      AI Copilot
      AI/Machine Learning
      AI Summarization
      Alerts/Notifications
      Analytics
      API
      Approval Process Control
      Archiving & Retention
      Asset Lifecycle Management
      Asset Tracking
      Assignment Management
      Audit Trail
      Automated Responses
      Automatic Call Distribution
      Autoresponders
      Availability Management
      Benchmarking
      Business Process Automation
      Call Center Management
      Caller ID
      Call Logging
      Call Monitoring
      Call Recording
      Call Reporting
      Call Routing
      Call Scripting
      Call Tracking
      Call Transcription
      Call Transfer
      Call Whispering
      Canned Responses
      Case Management
      Catalog Management
      Change Management
      Chatbot
      Chat/Messaging
      Client Portal
      CMDB
      Commenting/Notes
      Complaint Monitoring
      Compliance Management
      Computer Telephony Integration
      Configurable Workflow
      Configuration Automation
      Configuration Management
      Contact Management
      Content Library
      Contract/License Management
      Corrective and Preventive Actions (CAPA)
      Cost Tracking
      Customer Communication
      Customer Complaint Tracking
      Customer Database
      Customer History
      Customer Portal
      Customer Service Analytics
      Customer Support
      Customizable Branding
      Customizable Fields
      Customizable Forms
      Customizable Reports
      Customizable Templates
      Dashboard
      Dashboard Creation
      Data Import/Export
      Data Mapping
      Data Visualization
      Device Auto Discovery
      Discussions/Forums
      Document Management
      Document Storage
      Drag & Drop
      Email Management
      Email Templates
      Event Triggered Actions
      Feedback Management
      File Management
      For Insurance Industry
      Forms Management
      Full Text Search
      Generative AI
      Help Desk Management
      Historical Reporting
      Inbound Call Center
      Inbox Management
      Incident Management
      Interaction Tracking
      Inventory Management
      Issue Auditing
      Issue Management
      Issue Scheduling
      Issue Tracking
      IT Asset Management
      IT Asset Tracking
      IT Cost Management
      IT Reporting
      IT Risk Management
      IVR
      Knowledge Base Management
      Knowledge Management
      Lead Management
      License Management
      Lifecycle Management
      Live Chat
      Localization Automation
      Maintenance Scheduling
      Manual Dialer
      Mobile Access
      Mobile App
      Monitoring
      Multi-Channel Management
      Multi-Language
      NPS Survey Structure
      Outbound Call Center
      Performance Management
      Performance Metrics
      Performance Monitoring
      Personalization
      Pre-built Templates
      Prioritization
      Problem Management
      Process/Workflow Automation
      Procurement Management
      Project Management
      Quality Assurance
      Queue Management
      Real-Time Analytics
      Real-Time Chat
      Real-Time Monitoring
      Real-Time Reporting
      Real-Time Updates
      Recurring Issues
      Relationship Mapping
      Release Management
      Remote Access/Control
      Remote Access & Monitoring
      Reporting & Statistics
      Request Assignment
      Rich Text Editor
      Role-Based Permissions
      Rules-Based Workflow
      Sales Pipeline Management
      Scheduled/Automated Reports
      Scheduling
      Search
      Search/Filter
      Sentiment Analysis
      Server Monitoring
      Service Catalog
      Service History
      Service Reporting
      Service Request Management
      Single Sign On
      SMS Messaging
      SSL Security
      Status Tracking
      Support Ticket Management
      Support Ticket Tracking
      Survey/Poll Management
      Surveys & Feedback
      Tagging
      Task Management
      Task Progress Tracking
      Task Scheduling
      Template Management
      Templates
      Text Editing
      Third-Party Integrations
      Ticket Management
      User Management
      Version Control
      Voice Mail
      Website Integration
      Wiki
      WYSIWYG Editor

    ServiceTonic User Reviews

    Overall Rating

    4.5

    Ratings Breakdown

    5

    50%

    4

    50%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    5.0

    Customer support

    4.5

    Functionality

    5.0

    Have you used ServiceTonic and would like to share your experience with others?

    DG
    Domenec G.

    Used unspecified for unspecified

    Review source

    Reviewed November 2014

    ServiceTonic Software for IT Management

    4

    The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

    Ratings Breakdown

    4
    Ease of use
    4
    Customer support

    Read More

    David's profile
    David G.

    Verified reviewer

    Pharmaceuticals

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed January 2025

    Servicetonic - imprescindible para el Customer Service. Experiencia muy sencilla y altamente productiva.

    5

    La experiencia con Servicetonic es altamente satisfactoria. Es una herramienta crucial para aumentar la productividad de cualquier departamento donde se implante, permitiendo en todo momento adaptarse a los flujos de trabajo e implementar los cambios necesarios de forma inmediata. El trabajo de Customer Service pasa a ser altamente eficiente, ordenado y rápido. Permite procesar un alto volumen de trabajo con muy pocos recursos. A nivel de control opertaivo, tiene multitud de informes predefinidos y permite generar los propios informes 100% adaptados a las necesidades de cada usuario.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Servicetonic tiene diversas ventajas: - El servicio web no requiere instalación y las funcionalidades son completas. Es accesible desde cualquier dispositivo. - Total personalización y adaptación a los flujos de trabajo de la empresa. - Autogestión y autopersonalización para tener máxima eficiencia. - Es muy sencillo de utilizar.
    Cons:
    Nada en especial, Servicetonic realmente tiene un valor enorme para la organización.

    Read More

    Showing 1 - 2 of 2 Reviews

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