ServiceNow Field Service Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

ServiceNow Field Service Management

4.2

(6)

Pricing

Starting at $100.00 per year

About ServiceNow Field Service Management

ServiceNow Field Service Management is a web-based software designed to help businesses track and manage job tasks across locations. The platform enables managers to delegate work orders across agents based on geographic territory, availability, skills and more.

Administrators can generate reports to visualize data across scorecards and other operational records on a unified interface. ServiceNow Field Service Management allows teams to track travel and work time and accept or reject incoming job tasks using mobile devices. Additionally, supervisors can view optimized routes for assigned work orders and prioritize job tasks based on service level agreement (SLA) contractual terms

ServiceNow Field Service Management lets stakeholders manage inventory and automatically schedule asset maintenance on a centralized dashboard. Pricing is available on request and support is extended via forum, knowledge base, email and other online measures.

ServiceNow Field Service Management Screenshots

ServiceNow Field Service Management Pricing and Plans

Starting price: $100.00 per year

Free Trial

Free Version

Basic

$100.00

flat rate, per year

No plan information available

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ServiceNow Field Service Management Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of ServiceNow Field Service Management
Automated Scheduling
Availability Management
Calendar Sync
Contract/License Management
Contractor Management
CRM
Customizable Forms
Dispatch Management
File Storage
Multi-Location
Real-time Scheduling
Reporting & Statistics
Scheduling
Self Service Portal
Task Scheduling
Third-Party Integrations
Workforce Management
Work Order Management

ServiceNow Field Service Management User Reviews

Overall Rating

4.2

Ratings Breakdown

17%

83%

Secondary Ratings

Ease of Use

3.3

Value for money

4.3

Customer support

3.7

Functionality

4.3

Have you used ServiceNow Field Service Management and would like to share your experience with others?

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

ServiceNow in HR

Overall I enjoy using ServiceNow and think that it has far more capabilities than my company has began to touch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use ServiceNow as a non call center service center model for Human Resources. We serve over 20 hospitals and it is a great tool for communicating with employees regarding their HR needs. I like that I can search for open or closed tickets fairly easily. The work notes in our set up area also great for others to follow your progress without the employee seeing all of the details.

Cons:

There can be a barrier with your client or in my case employee if they have trouble following instructions for setting up their ServiceNow format. I also found it extremely hard to set up my personal dashboard. However, once it was set up it was very useful.

Verified

Reviewer

Computer & Network Security

10000+ employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Focused in customer experience

With the feature that you can involve your peers in the same ticket is great, together work in the same ticket to resolve the issue ASAP, good software to provide a very good customer experience.

Ratings Breakdown

Ease of use

Functionality

Pros:

ServiceNow helped us to resolve several outages in my daily work, you go from a medium priority ticket to a high priority ticket in seconds, at the same time keep contact with your coworkers who are also involved and can work in the same ticket together

Cons:

Recommended, I did not found any issues with this software in the time I used it. I just changed of department I don't use it any more

Kurt M.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed December 2019

It takes a while to understand it

It is a love hate relationship. It can be daunting but it does work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceNow serves as a problem/issue tracking system for our IT department. It has been configured to address most issues. It is customized to aid with the user experience and makes it easy for them to report problems. As someone who also is tagged to address problems, I can easily find who, what, and when. Our team has a group the uses Tableau to supplement the reporting aspects. I like it because it helps me show my value each week.

Cons:

It does become daunting for the user to navigate the systems only to find that their exact problem is not listed. Many of our user communities avoid using it as much as possible. It can be so customized that it is hard to maintain. There are times I struggle with the product due to its lack of intuitiveness.

Drew S.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for less than 2 years

Review source

Reviewed January 2019

not always easy to get the task done

my work uses it and i have no choice and got very little training on it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

not much needs to give training and make doing things easier. most of the team had to learn by playing with it

Cons:

so many things to do to close tickets out or create one get lost trying to find what you need unless you have a shortcut or set as a favorite

Brian C.

Verified reviewer

Financial Services

5001-10000 employees

Used monthly for more than 2 years

Review source

Reviewed August 2021

Great software product for my organization

Ratings Breakdown

Ease of use

Functionality

Pros:

Overall easy to use. Integrates well with overall hr software ert

Cons:

Hard to find the attachment button. Sometimes I feel I need to submit a ticket and then reply with the attachment

Richard S.

Verified reviewer

E-Learning

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

Best in Class

Ratings Breakdown

Ease of use

Functionality

Pros:

Service Now is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry.

Cons:

My least favorite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data.

Showing 1 - 6 of 6 Reviews