ServiceWise 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ServiceWise

4.6

(8)

Pricing

Starting at $20.00 per month

About ServiceWise

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.

The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.

ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.

ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.

ServiceWise is available on a monthly subscription basis.

Support is available via phone.

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to...

ServiceWise Screenshots

ServiceWise Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Basic

$20.00

per month

No plan information available

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ServiceWise Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ServiceWise
Alerts/Notifications
Analytics
API
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Trail
Availability Management
Change Management
Client Portal
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Document Storage
Email Management
Feedback Management
Help Desk Management
Incident Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Scheduling
IT Asset Management
IT Asset Tracking
Knowledge Base Management
Knowledge Management
License Management
Maintenance Scheduling
Problem Management
Project Management
Recurring Issues
Release Management
Reminders
Remote Access/Control
Role-Based Permissions
Search
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Progress Tracking
Third-Party Integrations
Ticket Management
Widgets

ServiceWise User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

38%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.5

Have you used ServiceWise and would like to share your experience with others?

David L.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Reviewed April 2022

A great Helpdesk Product for any size company

Their service has been top tier and very helpful. I have had no issues with their support and the product itself is very solid and stable. Really, no down time since it's been up other than planned updates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and has a lot of functionality and customization. We can create our own workflows and routing tables. One can make it as simple or complex as the your individual situation requires.

Cons:

It does take a while and probably some help to get it up and running. It can be complex on the setup and there are parts of it we just don't need/use.

Reasons for choosing ServiceWise

Price was one of the biggest reasons. Functionality also.

Reasons for switching to ServiceWise

The in house product just didn't meet our needs anymore and the creator had moved on so we didn't have any real support for it.

Angie L.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Es facil de usar

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas.

Cons:

por el momento no he tenido fallas con el.

Sanjit S.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Reviewed April 2022

Techexcel Review

Overall i have had a great time with this service and will continue to use it for years to come.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate through the menu and understand how to use the incident management tool.

Cons:

a little clunky at times, and issues with the mail retrieval service.

Reasons for choosing ServiceWise

the price and the support we got was just great!!

Juan Andres M.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Administra tus labores con ServiceWise

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica.

Cons:

En el tiempo que lo llevo utilizando no he presentado fallas.

Andrea F.

Non-Profit Organization Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

ServiceWise is my life

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy tool, support availability

Cons:

some versions have too much updates until you get to the next version missing the mobile version

Vendor Response

We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to. Thanks again! Brian

Replied April 2017

Nathan H.

Used daily for more than 2 years

Review source

Reviewed April 2018

I would receive 'tickets' through the system and then assign these to individuals to complete.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

Cons:

There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.

Arjun S.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Good service and support from Servicewise

Overall experience is really good with servicewise and I am really looking forward for a longer relationship

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good support from the team and easy implementation with easier data migration. I appreciate their efforts to help me get on board.

Cons:

I found it a little pricey as compared to other competitors but their support is more than good to justify their prices.

jack c.

Used unspecified for unspecified

Review source

Reviewed January 2017

This is a very flexible product that allows you to do whatever you want to do

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Showing 1 - 8 of 8 Reviews