Soffront CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Soffront CRM

4.3

(24)

Pricing

Starting at $100.00 per month

About Soffront CRM

Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. Soffront can be installed in your network, in private and public clouds.

Using Soffront API you can integrate with your internal software. Soffront provides complete control over your database, backup, and security. You can apply your security policy and protect your valuable data.

If you use Soffront in a public cloud like AWS, you never share your database with clients like other service providers. You always have a separate database that you can secure and fully customize.

Soffront provides a complete set of customization tools. You can design databases and forms freely without any column restrictions, apply validation, and more. Use Soffront rule engine to define alerts and escalations, build quotation and communication templates, and build flexible workflows. You can white label and offer flexible customer portals.

Soffront offers flexible subscription plans and complete implementation help with 24x7 technical support, saving you money.

Soffront CRM Screenshots

Soffront CRM Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

flat rate, per month

No plan information available

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Soffront CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Soffront CRM
Alerts/Escalation
API
Calendar/Reminder System
Change Management
Collaboration Tools
Contact Management
CRM
Customer Database
Dashboard
Document Management
Document Storage
Email Marketing
File Sharing
For Insurance Industry
Interaction Tracking
Internal Chat Integration
Kanban Board
Knowledge Base Management
Lead Management
Lead Qualification
Live Chat
Marketing Automation
Opportunity Management
Prioritization
Referral Tracking
Self Service Portal
Support Ticket Management
Templates

Soffront CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

58%

33%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.5

Functionality

4.1

Verified

Reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Good marketing automation software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.

Cons:

Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given

Keats K.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

We are very sad to have to leave

We were so sad to hear that our Board of Directors decided that we needed to combine our EMR with our CRM to create one software system. This is the only reason we are leaving Soffront

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The biggest asset was the customer service. You can have the best software in the world but it's useless without good customer service. I had the same rep for 9 years! The ability to be able to reach our to a living person daily if needed was the single most important factor in us staying as long as we did.

Cons:

I really don't have anyone thing I disliked. I will say that I did some things in Soffront that, had I known the consequences, I might not have done. So I guess that was a training issue.

Reasons for choosing Soffront CRM

Again, it was so long ago, I don't remember

Charmaine B.

Verified reviewer

Management Consulting

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed November 2020

Penny wise, pound foolish

The system navigation is clunky and not user-friendly. The variety of options are limited. Email content corrupts on sending out mails to a third party. Upload of content is slow. Quality is horrific. Service is delayed and they cannot seem to grasp that as an end user my job is not to solve or figure out their complicated back-end systems. Little communication is provided and is very hard to find in order to find a "specific protocol" which is definitely not at all in line with industry best practice standards. Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing. Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life. The discounted price is not worth the pain. A massive big no for me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Absolutely nothing. Not more I can say about it.

Cons:

Absolutely everything. Not more I can say about it.

Reasons for switching to Soffront CRM

Cost

Tresha I.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

Easy to use and reliable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.

Cons:

The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.

Hassan K.

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2018

Great CRM for my marketing business

It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.

Cons:

I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.

Nicole T.

Management Consulting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2018

Our team has successfully used Soffront for years. They have great features and excellent cust svc!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process.

Cons:

Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything.

Thareq Y.

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2018

I've had a very positive experience with Soffront CRM.

The ability to track, monitor and measure the success of our Sales efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use. It's extremely functional yet clearly laid out and easy to use. I also like the fact that the Marketing portion of the CRM has many options for different campaigns you can run. We have a sales team that didn't really like the last CRM we had but no complaints from them regarding Soffront....so if their happy, I'm happy!

Cons:

Some additional customization features would be nice. I called support and asked about their new release and they said it's due in Q1 of 2018 so I'm looking forward to that.

Toni S.

Media Production

Used unspecified for more than 2 years

Review source

Reviewed September 2016

Amazing product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The vendor is very knowledgeable about the product. I had a few questions concerning if I ended up not liking the software, and they assured me that my concerns would ease after the first week of use.

Cons:

I least like the price. I feel like a bit pricey. I am very cautious of how our company spends money, so I want to make sure that each thing we invest in will be worth out while and something that we can benefit from greatly.

Kyle F.

Computer Software

Used unspecified for more than 2 years

Review source

Reviewed April 2016

Soffront Feedback

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The flexibility of the product and the ability to customize it the way we want to use it.

Cons:

The product itself is not all that user friendly, new functions cannot be easily be learned on your own, and the documentation is pretty lacking. Typically requires training from Soffront, at a cost, just to fully understand how to utilize different pieces of the product.

H Kent D.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

Powerful CRM--Now in Spanish

Easy for me to recommend this product to all types of companies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am a business consultant who works with multi-lingual construction companies, the fact that Soffront has an English/Spanish version is a huge plus to get minority enterprises utilizing a CRM

Cons:

With all CRM's there is an initial set up time, while the customer service is good it still will take a learning curve to appropriately operate the product.

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