SpiceX 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SpiceX

4.3

(3)

Pricing

Starting at $45.00 per month

About SpiceX

SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers companies a unique, innovative way to quickly adapt to the needs of their customers, and easily scale their support infrastructure as the company grows.

What makes SpiceCSM unique is that it combines corporate and customer support into a single Customer Engagement Platform. This platform can be molded to support the needs of a number of verticals, including ISP tech support, higher education, help desk, multi-brand contact centers, and more.

Using powerful cloud-based decision tree functionality, both the guided and the self-service implementations of SpiceCSM help customers quickly resolve their issues. These decision trees use intuitive guided process workflows to present information dynamically to the support reps, helping to minimize training time, reduce agent turnover, and cut costs, all while providing a more effective way to support your customers.

Key features in SpiceCSM include case and ticket management, a robust business rules e...

SpiceX Screenshots

SpiceX Pricing and Plans

Starting price: $45.00 per month

Free Trial

Free Version

Basic

$45.00

per user, per month

No plan information available

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SpiceX Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of SpiceX
Alerts/Escalation
API
Automatic Call Distribution
Business Process Automation
Call Center Management
Call Reporting
Call Scripting
Campaign Management
CRM
Customer Database
Customizable Dashboard
Dashboard
Feedback Management
For Insurance Industry
Inbound Call Center
IT Asset Management
Knowledge Base Management
Lead Management
Multi-Channel Communication
Outbound Call Center
Queue Management
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Workflow Configuration

SpiceX User Reviews

Overall Rating

4.3

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.3

Value for money

5.0

Customer support

4.3

Functionality

4.0

Have you used SpiceX and would like to share your experience with others?

Paciello G.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

SpiceCSM Is a Reliable CRM Solution That Works So Well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am impressed by the exceptional features of SpiceCSM. SpiceCSM has a great customer support team.

Cons:

I do not dislike this CRM solution at all. SpiceCSM is amazing.

Claudia B.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

SpiceCSM Is a Reliable CRM Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The capabilities of SpiceCSM are excellent. SpiceCSM is easy to use and reliable.

Cons:

No cons detected when using SpiceCSM. SpiceCSM is flawless.

Stephanie O.

Used unspecified for unspecified

Review source

Reviewed April 2017

A great idea...

Spice is a great program to guide my employees through processes so that they know what they need to do. The aesthetics are decent and it functions well. A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

Ratings Breakdown

Ease of use

Customer support

Functionality

Showing 1 - 3 of 3 Reviews