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Steam-connect

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Overview
Reviews
Steam-connect

Steam-connect 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Steam-connect
Steam-connect
4.9
(9)

Pricing

Starting at €99.00 per month

About Steam-connect

Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers.

There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection.

We are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing.

With that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts.

A solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam.

This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect i...

s therefore the ideal source of power for every conversation. All customer contact channels in one solution. With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track. Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. And best of all; you only pay for what you use . Customer contact on all channels: Contact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Fortunately, there is Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all. Customer contact where and when you want: You can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you. For every company with customer contact: A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.

Wondering if Steam-connect is right for your organization?

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Steam-connect User Interface

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Steam-connect Pricing and Plans

Starting price: €99.00 per month
Free Trial
Free Version

Telephony Suite

€99.00

per user, per month

Plan includes:

  • Inbound telephony
  • Outbound telephony
  • AI functions
  • Quality Monitoring
  • PBX
  • OpenAPI
  • Multiple Dialers
  • Reporting
  • Dashboarding
  • Conversation Intelligence

Omnichannel Suite

€129.00

per user, per month

Plan includes:

  • Inbound telephony
  • Outbound telephony
  • Chat
  • WhatsApp
  • Email
  • Contact forms
  • AI functions
  • Social Media Integration
  • SMS
  • Quality Monitoring
Read More
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Steam-connect Features

  • Popular features found in Call Center
    Caller ID
    Call Logging
    Call Monitoring
    Call Recording
    Call Routing
    Call Scripting
    Contact Management
    CRM
    Dashboard
    IVR
    Queue Management
    Reporting/Analytics
  • More features of Steam-connect
    Activity Dashboard
    Activity Tracking
    Agent Interface
    AI Summarization
    Alerts/Escalation
    Alerts/Notifications
    API
    Auto-Dialer
    Automated Responses
    Automated Routing
    Automatic Call Distribution
    Autoresponders
    Blended Call Center
    Callback Scheduling
    Call Center Management
    Call Disposition
    Call List Management
    Call Reporting
    Call Tagging
    Call Tracking
    Call Transcription
    Call Transfer
    Call Whispering
    Campaign Management
    Chatbot
    Chat/Messaging
    Collaboration Tools
    Computer Telephony Integration
    Contact Database
    Conversation Intelligence
    Customer History
    Customizable Fields
    Customizable Reports
    Data Import/Export
    Data Security
    Email Management
    Generative AI
    Inbound Call Center
    Inbox Management
    Interaction Tracking
    Key Performance Indicators
    Knowledge Base Management
    Language Detection
    Live Chat
    Manual Dialer
    Monitoring
    Multi-Channel Communication
    Multi-Channel Management
    Multiple Data Sources
    Multiple Scripts
    Outbound Call Center
    Performance Management
    Phone Key Input
    Predictive Dialer
    Pre-recorded Messages
    Progressive Dialer
    Quality Management
    Real-Time Analytics
    Real-Time Data
    Real-Time Monitoring
    Real-Time Notifications
    Real-Time Reporting
    Reporting & Statistics
    Sentiment Analysis
    Service Level Agreement (SLA) Management
    SMS Messaging
    Social Media Integration
    Support Ticket Management
    Survey/Poll Management
    Surveys & Feedback
    Task Automation
    Text to Speech
    Third-Party Integrations
    Voice Customization
    Voice Mail
    Voice Recognition
    VoIP
    VoIP Connection
    Workforce Management

Steam-connect User Reviews

Overall Rating

4.9

Ratings Breakdown

5

89%

4

11%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.6

Functionality

4.6

Andy's profile
Andy V.

Verified reviewer

Human Resources

2-10 employees

Used other for less than 6 months

Review source

Reviewed June 2021

A good option for contact centers

4

I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve.

Ratings Breakdown

5
Ease of use
4
Value for money
3
Customer support
3
Functionality
icon
Pros:
It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact.
Cons:
It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use.

Read More

BB
Bas B.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Very handy contact center software

5

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Very customizable, api connected, easy usage
Cons:
Earlier this year some serious downtime of the telephony service. But lately no problems anymore

Vendor Response

Thank you very much for your nice review! 

Replied December 2023

Read More

VR
Verified
Reviewer

Marketing and Advertising

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed July 2024

A fabulous tool

5

Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm

Ratings Breakdown

4
Ease of use
5
Functionality
icon
Pros:
I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened
Cons:
The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page

Read More

WT
Wajahat T.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Very cheap and Afforable

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Good service, affordable and good support.
Cons:
many things still can be improved but yet still its good

Read More

JP
Justin P.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Steam by codelogic

5

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
A very impressive and highly functional product, this software is ideal for managing calls and communications
Cons:
The software takes some getting used to, but with practice becomes very smooth.

Read More

EÖ
Eyüp Ö.

Verified reviewer

Financial Services

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed April 2022

Steam Connect EO

5

Sometimes I need to use the predictive dialer feature while making my calls. I can say that this is the feature that I like the most and most useful for me in this software.

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
I use and love the predictive dialer feature all the time. Makes my job easier
Cons:
I don't like its interface very much. It is not much different from other software. They need to work a bit and offer a nicer interface

Read More

sr
sasha r.

Verified reviewer

Writing and Editing

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed December 2022

works great

5

I would recommend it without pause. simple and easy to use.

Ratings Breakdown

5
Ease of use
5
Customer support
5
Functionality
icon
Pros:
it's easy to use and runs properly. no issues downloading or opening. makes me feel like I'm being taken care of. no problems using the program or any of its functions.
Cons:
nothing has happened to make ME NOT LIKE IT

Read More

RS
Richard S.

Verified reviewer

Machinery

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed July 2022

Great choice for telephony

5

I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider.

Ratings Breakdown

5
Ease of use
5
Customer support
5
Functionality
icon
Pros:
The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note.
Cons:
Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem.

Read More

CD
Caio D.

Verified reviewer

Automotive

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2022

Fácil e demais.

5

Ratings Breakdown

5
Ease of use
5
Value for money
4
Customer support
5
Functionality
icon
Pros:
Facilidade de usar, pode ser leigo que consegue usar da melhor forma, utilizando todos os recursos.
Cons:
Até o momento nenhum contra sobre o aplicativo, estou satisfeito.

Vendor Response

Hi, You were reviewing Steam, not Steam-connect. This is a completely different product. Could you please remove your review?

Replied April 2022

Read More

Showing 1 - 9 of 9 Reviews
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