Sugester 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sugester

4.0

(4)

Pricing

Starting at $9.00 per month

About Sugester

Sugester is a knowledge management software designed to help businesses manage service tickets and interact with prospects. The platform enables administrators to maintain detailed call logs and set up a voice-over-IP telephony system to conduct chats.

Additionally, managers can utilize the Customer relationship management (CRM) module to create client profiles through the collected information.

Sugester lets businesses integrate the system with several third-party applications including BigCommerce, GitHub, PrestaShop, Volusion, WordPress and Plivo. Pricing is based on monthly subscriptions and support is extended via phone, email, chat, knowledge base, forum and other online measures.

Sugester Screenshots

Sugester Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Basic

$9.00

flat rate, per month

No plan information available

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Sugester Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Sugester
Alerts/Escalation
Automated Routing
Call Center Management
Call Recording
Call Routing
Catalog Management
Collaboration Tools
Contact Management
Content Management
CRM
Customer Surveys
Customizable Branding
Discussions/Forums
Document Storage
Drag & Drop
Drip Campaigns
Dynamic Content
Email Management
Event Triggered Actions
Forms Creation & Design
Full Text Search
Geotargeting
Image Library
Interaction Tracking
IVR
Knowledge Base Management
Lead Management
Lead Qualification
List Management
Live Chat
Macros/Templated Responses
Marketing Automation
Real-Time Chat
Referral Tracking
Reporting/Analytics
ROI Tracking
Sales Pipeline Management
Screen Sharing
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
SIP Trunking
Subscriber Management
Task Management
Template Management
Ticket Management
Website Visitor Tracking
WYSIWYG Editor

Sugester Integrations

GitHub

Dropbox Business

WordPress

Plivo

Gmail

PrestaShop

See all 11 integrations

Sugester User Reviews

Overall Rating

4.0

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.8

Functionality

3.7

Have you used Sugester and would like to share your experience with others?

Karolina M.

Verified reviewer

Retail

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed July 2022

Sugester helps to organize your tasks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They offer free trial which lasts for 30 days - planty of time to decide if this software is right for you. We mostly use Sugester for organizing our customer service - you can easily assign tasks to your coworkers, give them priorieties and deadlines. You have a possibility to link many mailboxes to Sugester so you can gather e-mails from many sources in one place. Option for livechat

Cons:

There's no possibility to integrate your calendar from any third party software. They have very little already prepared integrations.

Szymon B.

Used unspecified for unspecified

Review source

Reviewed June 2015

Very usable thanks to its reasonable scope

The helpdesk software giants, like Zendesk and Freshdesk, can be overwhelming for a small business. They have tons of powerful features, but learning to use the software can be overwhelming and time-consuming. Learning Sugester takes minutes - everything is very well-done and straightforward. As far as cons go - the interface could be improved aesthetically. I also came across some minor glitches, but those will have probably been ironed out by the time you are reading this. Overall, I would definitely recommend this software to medium business owners looking to upgrade their helpdesk.

Ratings Breakdown

Ease of use

Customer support

Piotr S.

Verified reviewer

Retail

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed July 2022

Easy to use livechat. Average quality e-mail customer service system

The tool is good for small online stores that do not have an extensive customer service department structure. Livechat works well, e-mail handling is worse. The good reporting system is definitely an advantage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compared to others, the system is relatively cheap (license per workstation). You can change the number of operators during the contract. Livechat works smoothly and it was easy to integrate. Email templates speed up responses to recurring customer questions.

Cons:

Handling e-mail notifications is unintuitive. Sometimes there are several threads / tickets for one task / People who do not work in the system on a regular basis get lost in it easily. It also takes time for the operator to become independent.

Verified

Reviewer

Used weekly for unspecified

Review source

Reviewed May 2018

Good easy to work with

it save time and i was able to reach my target clients easily

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

what i like the most about this software is the fact that it is compatible with any operating system in a mobile phone and the software is very easy to run with unlimited bandwidth.

Cons:

what i least like about the software is it does not redirect the user properly hence not easy to work with unless you understand the interface properly

Showing 1 - 4 of 4 Reviews