SuperOffice CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SuperOffice CRM

4.2

(132)

Pricing

Starting at €57.00 per month

About SuperOffice CRM

SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more.

Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration.

SuperOffice provides users with a central repository that allows them to manage their sales pipelines, marketing campaigns and customer support services.

SuperOffice can either be installed on-premise or hosted in the cloud. Additionally, the solution also offers integration with multiple third-party applications such as Office 365, GSuite and more.

Services are offered on a monthly subscription basis that includes support via phone and email. Pricing is per user per month, billed annually.

SuperOffice CRM Screenshots

SuperOffice CRM Pricing and Plans

Starting price: €57.00 per month

Free Trial

Free Version

Basic

€57.00

per user, per month

No plan information available

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SuperOffice CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of SuperOffice CRM
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Assignment Management
Automated Routing
Autoresponders
Calendar/Reminder System
Calendar Sync
Call Center Management
Campaign Management
Chatbot
Collaboration Tools
Commenting/Notes
Contact Database
Contact Management
CRM
Customer Database
Customer Portal
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Signature
Email Marketing
Email Templates
Event Triggered Actions
Forecasting
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Internal Chat Integration
Kanban Board
Knowledge Base Management
Knowledge Management
Language Detection
Lead Capture
Lead Generation
Lead Management
Lead Qualification
Macros/Templated Responses
Marketing Automation
Mobile Access
Mobile App
Mobile Interface
Multi-Channel Communication
Multi-Language
Opportunity Management
Performance Metrics
Prioritization
Process/Workflow Automation
Prospecting Tools
Queue Management
Real-Time Monitoring
Real-Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
Sales Forecasting
Sales Reports
Search
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Automation
Third-Party Integrations

SuperOffice CRM Integrations

Microsoft 365

Dynamics 365 Business Central

Dynamics 365

24SevenOffice

Gmail

Zapier

See all 12 integrations

SuperOffice CRM User Reviews

Overall Rating

4.2

Ratings Breakdown

36%

54%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.2

Functionality

4.1

Martin B.

Verified reviewer

Research

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

User-Friendly Interface with the core essentials

Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly interface Integration with Microsoft Office 365 ERP integration

Cons:

Experience with web version compairing to core version Visual aspect could be improved

Verified

Reviewer

Mechanical or Industrial Engineering

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Save time and increase overview

Good product, easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Cons:

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed November 2018

Outdated CRM, not built for deployment in the cloud

We have recently decided to move away from SuperOffice to a new CRM

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Integrated quoting Some external apps (although very few)

Cons:

The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud. It does not support having multiple tabs open in the browser. The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install. More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.

Verified

Reviewer

Pharmaceuticals

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

SuperOffice: Easy to use, very good support

SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Cons:

The development; there are not so many new features introduced last year.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Great CRM that helps our company in different fields (finance-sales-marketing-support)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Cons:

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Verified

Reviewer

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Using it for decades now and still using it every day. That means something.

Knowledge of customers, documents ordened, GDPR compliant

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

Cons:

There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed November 2017

Good platform with highly customizable, but expensive

Using it as ticketing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's possible to write a lot of customizations and to adjust it just as you wish. Fast and robust system

Cons:

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Verified

Reviewer

Wholesale

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

1+1=3

Taking over the work load of my colleague during holidays / absence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

Cons:

It is sometimes working too slow when opening an e-mail.

Michael M.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Superoffice really good CRM

Really good and fast support if anything would fail

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on

Cons:

Really nothing to complain about works really good

Lay San T.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

One of the best CRM tools!

We will get reminder to return call for follow up. Its a great tool to improve customer satisfaction!

Ratings Breakdown

Ease of use

Functionality

Pros:

Very easy to use, allow users to customize it to their preference. It helps me in my daily jobs, it saves me a lot of time, improve my time management as well.

Cons:

so far so good, maybe it could be better if able to integrate with other software?! The user interface is slightly outdated.

Showing 1 - 10 of 132 Reviews

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