ThriveDesk 2026: Benefits, Features & Pricing

Wondering if ThriveDesk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ThriveDesk

4.7

(37)

Pricing

Starting at $15.00 per month

About ThriveDesk

ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' requests, chat interactions, and phone conversations on a centralized dashboard.

Key features of ThriveDesk include customer relationship management, digital workspace, team collaboration, community, and knowledge base. Customer support teams can use the platform to search, create, delete, merge or assign conversations to other team members. Additionally, the tool allows businesses to automatically forward incoming emails to a shared inbox, track recurring queries, perform bulk changes across conversations, set up team signatures, and more.

Businesses can utilize ThriveDesk to configure a brand-specific knowledge base site, customize URL for SEO purposes, and design a user interface using custom CSS. Pricing is available on monthly and annual subscriptions.

ThriveDesk Screenshots

ThriveDesk Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

ThriveDesk

$15.00

per user, per month

Plan includes:

App Integration
Community Forum
Ios/Android App
Knowledge Base
Live Chat
Month-to-Month Contact
No Hidden Fees
Reports
Unlimited Emails
Unlimited Mailboxes

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ThriveDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ThriveDesk
Alerts/Notifications
API
Autoresponders
Canned Responses
Chat/Messaging
Contact Management
CRM
Customer Communication
Customer Database
Customer History
Customizable Reports
Dashboard
Email Management
Event Triggered Actions
Feedback Management
File Sharing
Help Desk Management
Inbox Management
Knowledge Base Management
Live Chat
Multi-Channel Data Collection
Performance Metrics
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Reporting
Reporting & Statistics
Search/Filter
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Third-Party Integrations
Ticket Management
Widgets

ThriveDesk Integrations

Webhook Relay

Slack

Easy Digital Downloads

WooCommerce

WordPress

Joomla

See all 10 integrations

ThriveDesk User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

30%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.6

Have you used ThriveDesk and would like to share your experience with others?

Mohammad B.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 12 months

Review source

Reviewed June 2022

Expert ThriveDesk User

I am so lucky to meet ThriveDesk that helped me manage my customers easily

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the recent clean UI/UX design that has been crafted from scratch this give a great impact on the the dev team and founders behind ThriveDesk.

Cons:

The Contacts the I still cant manually export as well I should be able to filter the what data to export so I can use other CRM that is not yet integrated with ThriveDesk in order to do my email campaigns.

Reasons for choosing ThriveDesk

Easy onboarding and direct follow ups with the founders for any new releases and product updates and features requests.

Reasons for switching to ThriveDesk

The easy onboarding and easy customization of the knowledgebase from Right to Left as I need to make RTL Content for Arab customers the speack the Arabic language and read from Right To Left (RTL)

Hoang N.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

A support solution of my dream

This is the product I've been dreaming of for years, and now it's really coming to me. Thank you so much ThriveDesk team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quality Products, An All-in-One Support Solution, Great Support

Cons:

Community, not many features yet but I know ThriveDesk team will update it very quickly

Reasons for choosing ThriveDesk

Their Modules are not really seamless, The cost is too high for the quality

Reasons for switching to ThriveDesk

No Community

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

Recommend support management solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the Thrivedesk system. It has a very easy to use interface and clean dashboard. The customer support is great as well, they are always there for you and help you solve any issues or questions that may arise. I love this software because it's so simple to use and affordable!

Cons:

There are minor bugs and issues here and there, but thrivedesk team is constantly working on them and also handling feedbacks preety well.

Reasons for choosing ThriveDesk

I have high hopes with the team and considering their launch offer i was preety impressed and considering it as a investment in the long run and save support costs.

Verified

Reviewer

Consumer Goods

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed October 2023

Thriving with ThriveDesk

Overall, I am very happy with the ThriveDesk ticketing system & support software. I can tell that the system will be even more powerful once a few Shopify features & Live-Chat app goes live! Excited for the future!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the entire customer support platform. It works well for things like customer emails & messaging + keeping track of tickets.

Cons:

I wouldn’t consider this a Con, but more like a feature request. I’ve been told that the Shopify Deep Integration will be released in Q4 2023.As of now I can’t use the system to its full potential because I require a deep integration with Shopify.I also wish they had a Live Chat App - so I can be notified about chats in real-time on mobile phone.

Reasons for switching to ThriveDesk

Communication by Little SaaS was as good as DEAD a long time ago unfortunately.

Nazmul N.

Verified reviewer

Market Research

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2022

ThriveDesk - An affordable helpdesk software for businesses

Overall, great ex[efience - satisfied

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the UI and ease of use of the ThriveDesk, it's intutive and not as cluttered as other softwarees. Provided a coopratetive pltalform and easy user management as well.

Cons:

Text auto-correct feature is not implmented yet. I hope it will implemented soon.

Reasons for choosing ThriveDesk

It's cheap and as effective as otheres-- bang for your buck!

Reasons for switching to ThriveDesk

Does not offer multi inbox support and there is a lot back and forth.

John B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2023

Amazing Solution for Incredible Value!

Onbaording was fast and easy, support has been incredibly responsive, and new features are being launched regulalry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Versatility of offering solutions. Email, Portal, Live Chat...it makes it really easy for clients to raise their hand for the support they need.

Cons:

Missing some of the features other solutions have....but they are on the roadmap, so will be patient for them to arrive. There are too many pros to leave.

Reasons for choosing ThriveDesk

The value and features received that fell within our budget.

Reasons for switching to ThriveDesk

ThriveDesk had the critical features we needed and we could no longer wait for FluentSupport to add them. The people at Teamwork have lost appreciation for smaller teams like ours and treated us like we were not worthy of their product.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Excellent option for customer engagement and support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From both admin and user points of view, the overall user experience / UI and ease-of-use is just phenomenal. The software allows for customer support to be automated and organized via live chat, email ticketing and beautiful knowledge base that is developing nicely. From the user point of view, I really enjoy the seamless flow of getting a resolution quickly and painlessly.

Cons:

Not much so far. The company is growing fast and continues to develop the product quickly and thoroughly.

Reasons for switching to ThriveDesk

The overall LiveAgent UX is a bit dated and it takes longer to get certain things done compared to the brand new modern UX of Thrivedesk.

Vincent D.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2021

Ease of use with a wonderful interface

Finally I have a support system I can afford. It's easy to use, setup and manage. I love that tag, assign and set a status on a ticket in a second. The system is very responsive as well, it makes it a breeze to work with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, setup and the user interface. It's very easy to use and understand.

Cons:

I've been working with other support software like Jira and Kaseya, so of course I'm missing a few features. But for the entreprenour or the smaller company it's way more then enough. And they are working hard on implementing more features, so I feel confident about the future!

Reasons for choosing ThriveDesk

Cheaper, looks promising and for the current use we don't need more.

David S.

Verified reviewer

Construction

51-200 employees

Used daily for free trial

Review source

Reviewed October 2021

Great support platform (a no brainer if you have Woocommerce)

We have changed support platforms several times to try to find one that unifies the most channels to interact and help our customers. ThriveDesk does this very efficiently, as it connects the most common two (email and live chat) along with the e-commerce orders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrates to woocommerce just by installing a plugin; this allowed us to identify each customer faster, and tell straight away what type of support they needed

Cons:

That the knowledgebase is still not implemented (although we can sync to a given post type in WordPress, so if we had our own kb in WP we could use this instead)

Reasons for switching to ThriveDesk

Jivochat has a very prominent branding that wasn't very welcoming, plus they don't have a shared inbox feature

Zack E.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2023

An Essential Part of Growing Our Business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As the owner of Dig Designs, a digital agency, I cannot speak highly enough of ThriveDesk and the tremendous value it has brought to my business. This remarkable customer support system has truly revolutionized the way we manage customer conversations and streamlined our operations like never before. ThriveDesk has become an indispensable tool for my team. It has transformed the way we handle customer conversations, improved our efficiency, and ultimately enhanced our overall client satisfaction. One of the standout features of ThriveDesk is its ability to consolidate all customer tickets and conversations into one central place. Before adopting this system, we were inundated with emails, messages, and support requests spread across various platforms. It was a logistical nightmare to keep track of everything, leading to missed inquiries and frustrated clients. However, since integrating ThriveDesk into our workflow, everything has changed for the better.The seamless integration with WordPress has been an absolute game-changer for us. Our agency heavily relies on WordPress for our clients' websites, and being able to handle customer support inquiries directly within the platform has made our lives so much easier. We no longer have to juggle between different tools or waste time switching back and forth. ThriveDesk's integration has simplified our workflow, allowing us to respond to client tickets promptly and efficiently. If you're looking to streamline your ticketing system

Cons:

None, improvements have been consistent since launch.

Showing 1 - 10 of 37 Reviews

Load More Reviews