ThriveDesk 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

ThriveDesk

4.7

(37)

Pricing

Starting at $15.00 per month

About ThriveDesk

ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' requests, chat interactions, and phone conversations on a centralized dashboard.

Key features of ThriveDesk include customer relationship management, digital workspace, team collaboration, community, and knowledge base. Customer support teams can use the platform to search, create, delete, merge or assign conversations to other team members. Additionally, the tool allows businesses to automatically forward incoming emails to a shared inbox, track recurring queries, perform bulk changes across conversations, set up team signatures, and more.

Businesses can utilize ThriveDesk to configure a brand-specific knowledge base site, customize URL for SEO purposes, and design a user interface using custom CSS. Pricing is available on monthly and annual subscriptions.

ThriveDesk Screenshots

ThriveDesk Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

ThriveDesk

$15.00

per user, per month

Plan includes:

App Integration
Community Forum
Ios/Android App
Knowledge Base
Live Chat
Month-to-Month Contact
No Hidden Fees
Reports
Unlimited Emails
Unlimited Mailboxes

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ThriveDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ThriveDesk
Alerts/Notifications
API
Autoresponders
Canned Responses
Chat/Messaging
Contact Management
CRM
Customer Communication
Customer Database
Customer History
Customizable Reports
Dashboard
Email Management
Event Triggered Actions
Feedback Management
File Sharing
Help Desk Management
Inbox Management
Knowledge Base Management
Live Chat
Multi-Channel Data Collection
Performance Metrics
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Reporting
Reporting & Statistics
Search/Filter
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Third-Party Integrations
Ticket Management
Widgets

ThriveDesk Integrations

Webhook Relay

Slack

Easy Digital Downloads

WooCommerce

WordPress

Joomla

See all 10 integrations

ThriveDesk User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

30%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.6

Have you used ThriveDesk and would like to share your experience with others?

Marius T.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Very good value for your money & best support ever

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They really stand behind their product and constantly pushing it forward. Its getting better every day! I can now have all my customers tickets in one place - thats peace of mind.

Cons:

Still a little eary stage - for example there is no search function within the tickets.

Reasons for choosing ThriveDesk

Good offer, established team.

Aditya S.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 6 months

Review source

Reviewed October 2021

All-In-One Support and Communication Platform

Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help. All the features along with nice support makes its a perfect fit for me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how it is very easy to setup, though it seems like it would take time to set up such a powerful platform, it is in reality very easy and quick to get going. This is because the platform is laid out very thoughtfully in regards to the UX. The UI is nice and pleasing. I like how it is a complete communication suite and offers so many features and customisability. From live chat to support to knowledge base to a full featured community, it's a great platform and the only one you will need. The shared inbox feature is another one that I love!

Cons:

Not much that I don't like but something to improve on is to provide more gamification options for the community feature. Other than that it's pretty good.

Erantsoa R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

Best helpdesk alternatives if you are on low budget but want to get gem in features

Ratings Breakdown

Ease of use

Functionality

Pros:

shared Inbox feature is very expensive so having it with this pricegroup range is alreasy outstanding + the ability to get access to API, sky is the limit

Cons:

If it can be extended with a full chabot features for automation

hm S.

Verified reviewer

Media Production

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

Customer dealing is fun in ThriveDesk

ThriveDesk is the perfect solution for customer management. Everything we need to give support to the customers is in the same place. So, I don't have to use multiple software from the multiple tabs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

About this software, I mostly like dealing with customers in a single inbox feature, community, self-service portal, autoresponder, canned email, customizable live chat, and team member assigning feature.

Cons:

This software is excellent in functionality but the looks of the user interface are average.

JH T.

Verified reviewer

Events Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2023

Great for Ticket and Inbox Management

My overall experience with ThriveDesk has been largely positive, particularly when it comes to managing customer tickets and inboxes. The system is clearly designed with these critical functionalities in mind, and it does them well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What stands out the most about ThriveDesk is its robust ticket management system. The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents. This level of organization dramatically improves efficiency and ensures that customer queries do not go unnoticed. The real-time chat/messaging feature is another significant advantage, as it enables immediate customer-agent interactions for quick issue resolution.

Cons:

The contact management feature is notably less impressive, lacking the depth and customization options found in more comprehensive customer relationship management systems

Bimbisara P.

Verified reviewer

Design

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed July 2022

A complete Customer Support solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ThriveDesk is a well-thought tool with a very user-friendly interface. It didn't take me long to setup my account and everything worked exactly as it should. The support team are very helpful and quick to respond. There have been consistent updates to the software with regular bug-fixes and new features added. The biggest plus in my opinion is that the team behind it seem to be very committed to their product and are actively engaged with their customer community.

Cons:

Being a new player in this space Thrivedesk was initially a work in progress but since the recent release of version 2.0 I feel it has everything I need and more. I'm not yet making use of the Community and Knowledge Base features so I'm not sure about those.

Kaushal S.

Verified reviewer

Internet

11-50 employees

Used daily for free trial

Review source

Reviewed October 2021

Effective Helpdesk Support Solution

Overall am quite happy with the product and will watch closely with the new updates and features getting added.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been testing thrivedesk for a while now and I am pretty impressed with the features it offers. The chat widget is excellent. Shared inbox, Live Chat, Woocommerce integration along with Community feature makes it an excellent choice for any small medium businesses looking to provide support services to their clients or customers. You can streamline support tickets with collision detection, taggings csat surveys and much more. The support is great and have been effectively listening to all the feedback from users.

Cons:

There is no social media integration available at the moment available on thrivedesk. Knowledgebase is missing at the moment. However knowledgebase will be added soon to Thrivedesk.

Francisco O.

Verified reviewer

Computer Software

Self-Employed

Used daily for less than 6 months

Review source

Reviewed September 2022

Powerful Helpdesk platform and affordable price

Suitable for such an affordable platform. Robust features out of the box and tons of integrations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team is always ready to collaborate and help along the way, the product is clean and the modern interface helps a lot.

Cons:

For now, no native mobile notifications are the only drawback. Honestly, the platform is excellent.

Reasons for switching to ThriveDesk

Price and features are close both.

Sandeep N.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for free trial

Review source

Reviewed October 2021

Help Desk and Customer Service Software

Easy to share files right from the chat widget and send chat transcripts to your customers as soon as the chat ends. It saves time and helps you respond quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ThriveDesk is a simple and easy-to-use tool that will increase your customer support. Live Chat, a shared inbox and a community feature make ThriveDesk a complete help desk solution.

Cons:

So far, so good. I haven't found anything yet.

Anil A.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for free trial

Review source

Reviewed October 2021

Robust System for Multichannel Customer Support

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

From the sign up to onboarding to setting things up and then finding different features, it was an awesome experience. The ease of moving between various sections of the app is a breeze.

Cons:

Don't have any cons as yet since the app covers pretty much all three critical channels for customer support. Chat, Inbox, and community features are nice, although one would have to subscribe to a higher plans to get all the features...

Reasons for choosing ThriveDesk

ThriveDesk videos on features showing how the app works made me decide to try it.

Showing 1 - 10 of 37 Reviews

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