User.com 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

User.com

4.6

(36)

Pricing

Pricing available upon request

About User.com

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.

Set up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.

The product is available for free and on monthly subscriptions.

User.com Screenshots

User.com Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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User.com Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of User.com
2-Way Messaging
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Application Management
App Notifications
Appointment Management
Archiving & Retention
Audience Targeting
Automated Responses
Automated Routing
Automated Scheduling
Behavioral Targeting
Behavior Analytics
Behavior Tracking
Blended Call Center
Calendar/Reminder System
Calendar Sync
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Scripting
Campaign Analytics
Campaign Management
Campaign Personalization
Campaign Scheduling
Campaign Segmentation
CAN-SPAM Compliance
Catalog Management
Chatbot
Chat Transcript
Client Database
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Confirmations/Reminders
Contact Database
Contact Management
Content Management
Conversion Tracking
CRM
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customer Service Analytics
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Management
Email Marketing
Email Monitoring
Email Templates
Email Tracking
Employee Activity Monitoring
Engagement Tracking
Event Triggered Actions
Feedback Management
File Transfer
For Developers
Forms Management
Full Text Search
Geotargeting
Help Desk Management
Image Library
Inbound Call Center
Interaction Tracking
Internal Chat Integration
Knowledge Base Management
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
List Management
Live Chat
Manual Dialer
Marketing Automation
Marketing Calendar
Mass Texting
@mentions
Message Personalization
Mobile Coupons
Mobile Optimization
Mobile Retargeting
Monitoring
Multi-Channel Marketing
Multi-Language
Multiple User Accounts
Multivariate Testing
Notification Scheduling
Offline Form
Outbound Call Center
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Progress Tracking
Prospecting Tools
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Referral Tracking
Reminders
Remote Support
Reporting/Analytics
Reporting & Statistics
Response Management
ROI Tracking
Role-Based Permissions
Sales Analytics
Sales Pipeline Management
Sales Reports
Scheduled Messaging
Search/Filter
Search Marketing
Segmentation
Self Service Portal
Signature Management
SMS Marketing
SMS Notifications
Social Marketing
Social Media Integration
Social Promotion
Softphone
Source Tracking
Spam Blocker
Subscriber Management
Surveys & Feedback
Tagging
Target Account Identification
Task Management
Template Management
Text Editing
Ticket Management
Time Zone Tracking
Visual Analytics
Web-based Deployment
Web Forms
Web Notifications
Website Integration
Website Visitor Tracking
Whitelisting/Blacklisting
Workflow Management
WYSIWYG Editor

User.com Integrations

1ShoppingCart

Shift4Shop

BigCommerce

Intercom

Twilio

Google Drive

See all 40 integrations

User.com User Reviews

Overall Rating

4.6

Ratings Breakdown

78%

14%

Secondary Ratings

Ease of Use

4.2

Value for money

4.6

Customer support

4.8

Functionality

4.4

Sheikh S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

“All in one solution for Marketing Team”

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.

Cons:

Lack of some of the features like Magicmap, in App video call.

Vendor Response

Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :)

Replied December 2020

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2020

Intuitive and powerful

I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly

Cons:

I wish their email builder was available on lower-tiered plans

Vendor Response

Thanks for your feedback! Glad to have you using User.com!

Replied December 2020

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

Software with a lot of potential but significant number of errors

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons:

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Vendor Response

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Replied May 2020

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Intelligent Automation that is easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

Cons:

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference.

Vendor Response

Thanks for the kind words and positive feedback on our software.

Replied April 2020

Evelyn R.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2016

Conversion rate UP

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

Cons:

- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)

Vendor Response

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Replied August 2016

Mariusz S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Myshop

Non

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very useful and helps us to provide business

Cons:

Integration with mobile phone

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2016

Happy client

I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it’s a strong standard for marketing automation. reaaaaly cheap as for something this complex.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Bartosz C.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 6 months

Review source

Reviewed November 2016

Great app

I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Bartosz G.

Verified reviewer

Computer Software

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed December 2016

Easy growth hacking

Easy growth hacking If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery. It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps

Cons:

exports and imports go slow, especially from Intercom

Michał W.

Verified reviewer

Information Technology and Services

11-50 employees

Used unspecified for less than 6 months

Review source

Reviewed November 2016

Straightforward software

It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling. The features to me are more than enough. I focused on personalized chat messages and behaviour triggered mailing and that is something UserEngage does very well. As an alternative to live chat it’s like 10/10, as alternative to mailing service i’d say 8,5/10, but having everything in one place with user tracking data is just more handy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

simplicity, quick implementation, handy support team

Cons:

sometimes it’s loading pretty slow

Showing 1 - 10 of 36 Reviews

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