Workpro Complaints Management System 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Workpro Complaints Management System

4.0

(8)

Pricing

Starting at £975.00 per year

About Workpro Complaints Management System

Workpro Complaints is a complete complaints management solution. From simple issues to complex investigations, Workpro gives you complete visibility and control of every part of the process, ensuring fair and consistent treatment for all customers.

Workpro drives Compliance, Consistency & Control in complaints handling:

COMPLIANCE
• Custom workflows guide case managers, so policies & regulations are always followed correctly.
• Full accountability and transparency is guaranteed by a chronological audit trail.
• Alerts & notifications ensure deadlines are not missed.
• The built-in standard reports library means management reports are easily generated.

CONSISTENCY
• Consistent workflows & historic complaints case information enables colleagues to pick up cases and queries quickly.
• Meaningful categorization and reliable data collection help you generate accurate reports.
• All data and documents are stored in one place, improving complaints case coordination and eliminating duplication.
• Email & letter templates save time, reduce errors, and ensure professional communication.

CONTROL
• Dashboards give clear visibility of who needs to do what & highlight issues so...

Workpro Complaints Management System Screenshots

Workpro Complaints Management System Pricing and Plans

Starting price: £975.00 per year

Free Trial

Free Version

Basic

£975.00

per user, per year

No plan information available

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Workpro Complaints Management System Features

Popular features found in Complaint Management
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
More features of Workpro Complaints Management System
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Assignment Management
Audit Trail
Case Management
Chat/Messaging
Collaboration Tools
Customer Complaint Tracking
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Email Templates
Forms Management
Issue Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Routing
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring
SSL Security
Surveys & Feedback
Tagging
Third-Party Integrations
Workflow Management

Workpro Complaints Management System User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

3.9

Value for money

4.2

Customer support

3.8

Functionality

3.9

Have you used Workpro Complaints Management System and would like to share your experience with others?

Rosalind D.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Excellent service at a good price

I have enjoyed working with CAS - Computer Application Services as their approach is both collaborative and strategic. They have assisted our organisation make advancements in our functionality offering to our customers and our staff which increases efficiencies and external access to our case management solution.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software deployed has evolved over the years and is responsive to the changing needs of the organisation. I really like the ethos that development costs/investments costs with one Ombudsman is offered to other Ombudsmen without needing to recoup the development costs. That is a very fair and ethical way for a supplier to work.

Cons:

Whilst flexibility in configuration is a good thing, it can lead to organic and unwieldly field additions which become redundant over time. A top down/ bottom-up descriptive tool displaying the interactive facets of the solution for the customer would be beneficial when that customer is requesting a change as visibility of the impact of the change may give pause or assist with a more streamlined approach to the change.

Vendor Response

Thank you Rosalind for your kind review. The Workpro team have really enjoyed working with you and your team too! I have forwarded your suggestion for a tool which could help customers to visualise the impact of change requests to the development team. We are always delighted to get user input for our product roadmap.

Replied October 2022

Darnell H.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Pros and Cons

I have been very impressed with the System. It is intuitive and once understood, easy to use. The time intensity is associated with the varied information that my organisation has decided to collect; however, the end results have been fantastic. I am also impressed with the responsiveness of the Helpdesk associated with Workpro. Overall, it is a great system. Of course, with any program there is a period of user angst associated with learning, however, I believe we as an entity are only just beginning to understand the value of what the system can provide and believe we will be adding additional uses and understanding more about what can be gleaned for Workpro in the long run.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the information provided via the reporting function. Being able to collate the data after insertion and then analyzing the data is a very important and useful function of the system.

Cons:

It is very time intensive to update all the data prompts, but this is unavoidable as the end result is accurate and informative information.

Chris M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Good foundational product

Generally positive - customizations can lead to specific glitches which can be slow to resolve as service team appears over stretched.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Workpro works seamlessly across platforms as a browser based implementation and is easy to navigate for end users. The product is also highly customizable to meet needs once you have in mind how your workflows operate and what you want to achieve.

Cons:

Workpro could be better integrated in common office based user systems such as Outlook from an email integration perspective (increased funcitonality for the plugin) or web outlook based integrations into the product. Calendar management integrations for case file based timeline alerts and points of contacts meetings etc should be implemented. Click to call functionality integrations for common systems (CISCO / MS Teams etc.) which could also autolog call timestamps. Better preview functions for documents. (resolution/ size scalability) could be improved Better dynamics for page loading - each click through on a case file generally leads to a webpage refresh which adds up to time with high latency. Ability to encrypt documents/PDF's from within WorkPro for emailing would be advantageous.

Vendor Response

Thanks very much for your review. We are glad your users find Workpro easy to use and you're right, it is highly customizable! There are now many elements of the system that customers can maintain themselves, with more on the way. We have invested heavily in our customer support, development and testing teams recently, with more staff recruited, an updated 24/7 online helpdesk and improved processes with industry benchmarked performance targets. We will track support feedback to ensure we return to 4 and 5 star ratings. Thank you also for the product suggestions, I have passed these to our team. Email encryption is available as an add-on module and we are currently researching integration with MS Teams (please contact us if you would like to know more).

Replied October 2020

Neil S.

Legal Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

Very easy to use and intuitive system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and reliability are very high on the list. It has also proved adaptable whilst still retaining the benefits of an 'off the shelf' solution. It works well on secure remote access (for increasingly mobile workforce). It has strong reporting tools. CAS are proactive with changes which all users need (for example upcoming GDPR compliance - May 18).

Cons:

This is not a 'like least' but something to 'improve further'. We've recently has some user group sessions which have let us see how other organisations are getting the most out of this great tool, more of that approach might inspire use to better use of and adaptation of this product, and is a great value add from working with CAS as a partner. Video demos of the products, as deployed, in other willing organisations, would also be great. This deals with the challenge of us not always knowing what to ask for, even although when we can frame the right question something is often possible within the system.

Vendor Response

Thanks for taking the time to give us a review. We are delighted you think Workpro is a great tool and that you find it easy to use and adaptable. We note that you would like to find out more about what other clients are doing and how that may be useful to SLCC. We look forward to collaborating with you on further enhancements to your adaptation of the product.

Replied September 2017

Christopher H.

Verified reviewer

Alternative Dispute Resolution

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Good system, great team

I have used the system both as a caseworker and an administrator/developer, and have always been able to get what I needed from it. The team at CAS are responsive and friendly, and always seeking to improve the system through problem-solving conversations and product development.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use and is easy to customise to an extent.

Cons:

It would be useful to have more customisable features; our business practices are constantly evolving, and as a result our development is often a few steps behind where we want to be.

Vendor Response

Thank you for your comments, especially your kind words about our team! Although Workpro is highly customisable, we recognise that customers want the ability to make more changes themselves, without our help. We have therefore increased the user-configurable elements in Workpro and we plan to add more in the coming months. We would welcome a discussion around any particular features you would like included.

Replied January 2021

Alicia P.

Verified reviewer

Law Enforcement

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Workpro Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features that are most impactful for our organization are the workflows and the reporting software. These features allow users to easily progress a case along and offer a wide range of fields and periods to report on.

Cons:

For our organization, we found that integration with our existing business processes was quite difficult. We had to customize the system to fit our business needs, which was a hit-and-miss process.

Vendor Response

Thanks very much for your review, we really appreciate it and are glad you find the workflows and reporting in Workpro impactful. Workpro is highly customisable and we acknowledge that things took longer than we would have liked to hone the system for your business needs. We have done a lot of work over the past two years to improve our onboarding process, as well as extending the elements of the system customers can configure themselves.

Replied September 2020

Jeffrey F.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Workpro

Workpro was able to integrate several other business tools like email and scanning so we were able to have one business solution for our frontline work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that you can customize the workflow to be relatively simple.

Cons:

The product does not allow individual customizations. For example, staff cannot turn on or off items like seeing a specific page or certain tasks, based on how they work.

Vendor Response

Thanks very much for your review. Workpro comes pre-configured with a standard set of workflows and reports, but is also highly customizable. We are actively increasing the amount of customization customers can do themselves. This is usually done at authorised system administrator level to ensure consistency across the user base, but there will also be some capabilities at individual user level e.g. dashboard widgets you can select/de-select.

Replied September 2020

Nick V.

Verified reviewer

Insurance

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed August 2020

Complaints

Moving from a spreadsheet to this has been really helpful . It has enabled us to better manage our complaints

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Like the fact it tells you where you have gone wrong . Really useful for an occasional user

Cons:

In my opinion its missing a chasing / reminder system .

Vendor Response

Thanks very much for your review. We are glad to hear Workpro is helping you manage complaints better. Alerts, reminders and tasks are a key part of Workpro's feature set and we want to ensure you are getting the most out of these. Following on from your recent meeting with our Business Analysts, which covered Workpro's chasing system, we await your feedback from the process review you are conducting and we will help you to activate the right settings.

Replied September 2020

Showing 1 - 8 of 8 Reviews