Coax 2026: Benefits, Features & Pricing

Wondering if Coax is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Coax

5.0

(8)

Pricing

Starting at A$299.00 per month

About Coax

Coax is a business communication tool suitable for various sectors, such as retail, health care, professional services, and automotive companies. It brings together different customer interactions into a unified chat system. This includes texts, social media messages, emails, and calls, ensuring that no customer communication slips through the cracks.

Key features include a live chat widget that is always available, integrated SMS, automated messaging for instances such as missed calls or after working hours, in-app payments, customer contact cards for tracking information, and custom contact forms for initiating new chats. It also provides the ability to automate actions based on keywords, request reviews, support multiple locations, update CRM contacts, and share media visibility.

Coax simplifies customer communications by consolidating them into one chat. This saves time and avoids missing messages across different platforms. Automated features such as SMS alerts eliminate the need for manual notifications. Integrated payments, review requests, and contact cards reduce unnecessary back-and-forth communication. For businesses operating in multiple locations, Coax allows for the...

Coax Screenshots

Coax Pricing and Plans

Starting price: A$299.00 per month

Free Trial

Free Version

Coax Monthly

A$299.00

flat rate, per month

Plan includes:

Track and save customer information in app
Get a mobile number right away
One inbox for every platform, including email
Custom contact us forms for your website
Live Chat widget connected to two way SMS
Unlimited users
Facebook & Instagram Dm / Private Messages
AI Transcription & Call Summaries

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Coax Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Coax
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Notifications
API
Autoresponders
Call Recording
CRM
Customer History
Customizable Branding
Email Management
Feedback Management
Generative AI
Inbox Management
IVR
Knowledge Base Management
On-Demand Communications
Personalization
Reporting & Statistics
SMS Messaging
Social Media Integration
Surveys & Feedback
Template Management
Third-Party Integrations
Video Support
Workflow Management

Coax Integrations

Microsoft Outlook

Zoho CRM

Google Docs

Gmail

Docusign

Trello

See all 55 integrations

Coax User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.9

Have you used Coax and would like to share your experience with others?

Krystian M.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Coax Has Transformed Communication in Our Medical Practice

We've been using Coax in our specialist medical practice for some time now, and it has proven to be an invaluable tool for streamlining our operations. It has significantly improved the way we communicate with both our referrers, doctors and patients—cutting down on back-and-forth between multiple systems, reducing errors, and ultimately saving us a great deal of time in our daily workflows. What sets Coax apart is not just the product itself, but the people behind it. Their team is responsive, approachable, and genuinely interested in understanding the specific needs of our practice. They’ve taken the time to listen to our feedback and have implemented changes that have made a noticeable difference. It’s clear they’re committed to ongoing improvement and supporting their users. We highly recommend Coax to other medical businesses looking to improve communications, enhance efficiency, and work with a company that truly values its clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Streamlines communication across referrers, doctors, and patients. Reduces reliance on multiple systems, minimising errors and double-handling. Saves significant time in daily operations. Highly responsive and approachable support team. Genuine engagement with client feedback. Continuous improvements based on real user needs.

Cons:

As with any evolving platform, occasional updates require minor workflow adjustments. Initial setup and integration may take some planning (but support is excellent).

Reasons for choosing Coax

Lower fee, ability to pay monthly without being locked into lengthy contracts.

Shelley H.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Give Coax a go - you'll thank yourself later

The best thing about Coax is the people. I can easily get help and bounce ideas for feature request etc - such a rare treat from SaaS companies!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Coax is a no-brainer for us. My customers are low-tech grandmas but they can all text - so having Coax makes it easy for them to ask questions which often turn into sales.

Cons:

Having just migrated from Podium, this only thing I'm having to re-do is the FAQ template - which is easy enough to set up.

Reasons for switching to Coax

Coax offers us a better price, no lock-in contract, and excellent customer service.

Christine D.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Coax makes life so much easier

I decided to try Coax after being locked into a contract with a significantly higher alternative for a year. Seeing that Coax were month-to-month for billing made this a low-risk decision. I’m very happy with my decision to transfer and highly recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The onboarding process was very smooth, and functionality is so much better. My contact us, Instagram, Facebook, and website chat all go to me via Coax. So much more streamlined, and I don’t miss messages. Support is excellent, and the team is easily contactable.

Cons:

I guess I’ve made requests for new functionality that would benefit myself (and others), and they’re in development. Nothing to dislike they actually build the stuff that's requested.

Reasons for switching to Coax

I was locked into a contract and it was significantly more expensive.

Chris E.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

So Glad I Chose Coax for My Business!

As a small business owner, I rely on Coax to manage my entire phone system and website enquiries — and I couldn’t be happier with the experience. Coax truly understands the needs of growing businesses and offers a user-friendly, supportive service every step of the way. Their team, along with their partners, has an impressive grasp of how to help businesses succeed. The support and follow-up I’ve received have been exceptional. I’m genuinely thrilled I chose Coax to help bring my business into the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Coax is their outstanding support and deep understanding of small business needs. They didn’t just provide a service—they took the time to understand my goals and offered solutions that truly helped my business grow. Their follow-up, communication, and user-friendly approach made everything smooth and stress-free.

Cons:

If I had to pick something, I’d say there was a slight learning curve at the beginning while getting used to the system. However, the Coax team was always available to guide me through it, which made the transition much easier.

Arthur T.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

1 inbox, 1 contact, 1 conversation

We were using many platforms previously to try and stay on top of things, Tidio live chat, multiple mobiles for inbound calls, Napoleon for socials & Front for email, now we just use Coax, I don't know how much time we're saving but it's been a game changer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can't believe how easy this was! I have a couple of businesses and we share our team resources across them, sending and receiving texts and pictures from customers has been a game changer, Insta, Facey & our emails all against 1 contact. No more looking for information it's just there! Mobile app is ace, we just get the enquiry and respond on the go! Now that we can callout from the App we're no longer having grief of using personal mobiles and having the anxiety around missed calls. Taking payments is a breeze, we chat with the prospect and then send the link for payment once ready, our customers love chatting with us now, unlike before when we would barely respond to people as we just didn't know. AI Call summaries, I love being able to see, what our team have said with a customer at a glance! No more digging for who said what this is the best!

Cons:

Our POS doesn't integrate, but that's not a Coax issue, we need to move to a cloud based POS.

Chelsea D.

Verified reviewer

Chemicals

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Coax makes our lives easier!

Very happy with the website and the convenience it brings to our consumer services function.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that Coax brings all consumer contact touchpoints to one place, our social media messages & texts. This makes responding to consumers quicker and easier, ensuring that nothing gets missed.

Cons:

Would be great if phone calls can also come through to Coax but i know the team is working on it!

Jon P.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

A great platform for customer engagement

A really positive experience which has helped drive sales

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Air Adventure has had a great experience with Coax and it is now a key part of our sales process. The Coax team have been hands on and helped us build automations and integrations with HubSpot and it is nice to have a consistent team of real people to work with. Customers love the ease of text message and it definitely works.

Cons:

It has been great having the coax team on hand to build estimations for us but it would also be good to be able to update and build these ourselves

Alan A.

Verified reviewer

Alternative Medicine

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Amazing 10/10 Recommendation!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The great communication and customer support, and its AI abilities. It’s ease of use is also ability to track all your conversations and turn them into a task list

Cons:

Nothing to complain. Every feature you can think of is there, and if its not, the team will work with you to fulfil your idea

Showing 1 - 8 of 8 Reviews