edna 2026: Benefits, Features & Pricing

edna is a cloud-based and on-premise digital communication platform that enables businesses to engage with customers across multiple channels. edna caters to organizations across industries, including retail, e-commerce, banking, education, healthcare, and more.

edna offers key capabilities like unified cloud messaging to manage omnichannel campaigns, chat center to help agents handle conversations across channels, and an intelligent virtual agent to automate routine customer interactions. edna also provides seamless integration with the WhatsApp Business Platform so that brands can connect with customers on their preferred messaging app.

With edna, businesses can streamline digital communications to improve customer experience. Key features include omnichannel messaging, chatbots, and open APIs for integrating with legacy systems. Agents have a unified dashboard to manage conversations happening across multiple channels. This helps resolve customer queries faster and boosts agent productivity.