DVSAnalytics Workforce Optimization 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DVSAnalytics Workforce Optimization

5.0

(1)

Pricing

Pricing available upon request

About DVSAnalytics Workforce Optimization

DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording, and engagement. Encore offers a variety of options to record customer interactions; gain insights into the content and results of interactions; use those insights for quality management to improve performance; and create staff schedules that allow for the achievement of service-level objectives, via workforce management software.

DVSAnalytics Workforce Optimization Screenshots

DVSAnalytics Workforce Optimization Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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DVSAnalytics Workforce Optimization Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of DVSAnalytics Workforce Optimization
Access Controls/Permissions
Agent Interface
Alerts/Escalation
Alerts/Notifications
Annotations
API
Audio Capture
Backup and Recovery
Caller ID
Call Recording
Call Reporting
Call Tracking Metrics
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Customer Experience Management
Customer Service Analytics
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Employee Management
Employee Scheduling
Feedback Management
File Sharing
For Call Centers
Gamification
Keyword Tracking
Labor Forecasting
Monitoring
Multi-Channel Communication
Multi-Screen Recording
Negative Feedback Management
On-Demand Recording
Performance Management
Performance Metrics
Quality Assurance
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
ROI Tracking
Role-Based Permissions
Screen Capture
Screen Recording
Search/Filter
Sentiment Analysis
Speech-to-Text Analysis
SSL Security
Surveys & Feedback
Third-Party Integrations
Trend Analysis
User Management
Video Call Recording

DVSAnalytics Workforce Optimization Integrations

Avaya UCaaS

Avaya Cloud Office

DVSAnalytics Workforce Optimization User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used DVSAnalytics Workforce Optimization and would like to share your experience with others?

Modesto R.

Verified reviewer

Leisure, Travel & Tourism

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2024

DVSAnaliytics Review

Over this is a very good product, it does have its cons however the good outweigh the bad.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the great features of using Encore is the ability to view screen recording and use multiple filters to be able to locate specific calls.

Cons:

A major con is the constant buffering when reviewing recorded calls, whenever there is a loss of connection to your network the call recording will pause/stop and you will need to re-open the call and start all over again.

Showing 1 - 1 of 1 Reviews