Stames 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Stames is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Stames

4.8

(5)

Pricing

Starting at $12.99 per month

About Stames

Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries and complaints via a unified portal. Key features include issue tracking, sales engagement, customer satisfaction, complaint management, data import/export, a self-service portal and more.

Stames enables managers to capture and store client data in a centralized repository, monitor team’s activities and manage or block user accounts. It provides a reporting module, which lets supervisors generate reports based on ticket priority, status, date and other criteria. Additionally, the application offers custom branding capabilities, which allow enterprises to personalize the interface using custom logos and colors.

Stames comes with an API, which enables organizations to integrate customer support and ticketing features into web or mobile applications. Pricing is available on monthly or annual subscriptions and support is extended via phone, email, knowledge base, FAQs and other online measures.

Stames Screenshots

Stames Pricing and Plans

Starting price: $12.99 per month

Free Trial

Free Version

Per User Pricing

$12.99

per user, per month

No plan information available

Bundle Pricing

$49.00

usage based, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Stames Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Stames
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Assignment Management
Automated Routing
Business Process Automation
Call Center Management
Campaign Management
Case Management
Collaboration Tools
Communication Management
Complaint Monitoring
Configurable Workflow
Corrective and Preventive Actions (CAPA)
CRM
Customer Communication
Customer Complaint Tracking
Customer Experience Management
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Engagement Tracking
Feedback Management
Forms Management
For Sales Teams/Organizations
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Lead Generation
Live Chat
Messaging
Mobile App
Monitoring
Multi-Channel Management
Performance Management
Performance Metrics
Prioritization
Project Management
Prospecting Tools
Quality Assurance
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Reminders
Reporting/Analytics
Reporting & Statistics
Routing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Strategic Planning
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Third-Party Integrations
Ticket Management
Trend Analysis
Visual Analytics
Workflow Management

Stames Integrations

WooCommerce

Paystack

Twitter/X

Twilio

Instagram

See all 7 integrations

Stames User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Stames and would like to share your experience with others?

Richard Selase A.

Verified reviewer

Media Production

51-200 employees

Used daily for less than 6 months

Reviewed February 2021

Great api for our user-based app

The overall experience was excellent. I'd say one of the best decisions i've made in my software development career without regrets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simplified UI. Carefully thought-through use cases with multiple access to vital areas. We had just launched an influencer marketing app and needed to integrate support services given it's a new product. Most of the options we came across were very limited but not Stames. STAMES provided us the autonomy to integrate customer support and ticketing features into our user-based mobile app through their API. The support was phenomenal. They were very much involved and took the time to understand our use case and provided us with the best fit. Our App is now making great strides and awesome ratings in playstore and appstore due to our switch to STAMES. The API endpoints are very easy to integrate.

Cons:

Still has room for improvement. I can't say just yet what needs to be improved but i forsee a growth in a positive direction.

Reasons for choosing Stames

Limited features in Zendesk pushed us to STAMES. STAMES offered more value at a lesser cost and more features with autonomy.

Reasons for switching to Stames

Limited features in Zendesk pushed us to STAMES. STAMES offered more value at a lesser cost and more features with autonomy.

Vendor Response

Thank you very much valued customer for your review. Our core goal is to help businesses like yours grow. And we shall continue to do that with more awesome features.

Replied March 2021

abass I.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Reviewed March 2021

Very Good Software that is Highly recommended

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We process many customer requests daily due to our massive online ads campaigns for our luxury properties. Using email for customer support and team management we found out was chaotic and often time unreliable as mail delayed and there were many issues with our email hosting. We had little to no oversight over what our staff communicate with our customers. Stames gave us the tools to not only process customer requests but get valuable feedback from them whilst giving us complete control and oversight over what our team communicates with our customers. I highly recommend this software.

Cons:

We have not yet realized any issues with the platform yet

Stanley B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Reviewed March 2021

We increased our productive exponentially

Almost felt like it was [SENSITIVE CONTENT HIDDEN] made go me my business needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I own a food delivery company based in the UK and we use Stames to process customer orders, complaints, suggestions and customer feedbacks. We were able to white label the software, connect our domain, business emails and automate most of our customer emails. We have better oversight over what our staff communicates to our customers and have increased business productivity massively. Love the product.

Cons:

Not sure of any, Stames has over met our expectations. It does not cost much too comparied to other options on the market. Overall great solution to our business

Emmanuel E.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Reviewed March 2021

Great platform for sales engagement

We process many customer requests daily due to our massive online ads campaigns for our luxury properties. Stames gave us the tools, not to only process customer requests but get valuable feedback from them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I work with a major real estate company and we use Stames to manage leads and engage with customers. It’s a great platform with amazing tools that have really helped our company grow and made the team efficient. I love it.

Cons:

Haven't experienced any issues yet. The platform works great.

Reasons for switching to Stames

Found out Stames is much efficient and reliable.

Nate A.

Verified reviewer

Oil & Energy

11-50 employees

Used daily for less than 12 months

Reviewed March 2021

Awesome task management tool

My overall experience has been wonderful. We will be using this software for a long time to come.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our search for software to manage our internal task assignment and management got intense when COVID-19 hit. We needed a software with tools that could help us tend to our customer requests as well as manage our team and assign tasks. We were introduced to Stames by our web developer and we have been fans ever since. Great piece of software with amazing tools and affordable pricing. I would recommend Stames any day anytime.

Cons:

I struggled for sometime getting to know all the features . I think an onboarding feature for new clients to introduce them to the features of the software will help those of us who are new to using software. Documentation is good but visuals will indeed help.

Showing 1 - 5 of 5 Reviews