NinjaChat 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

NinjaChat

4.6

(5)

Pricing

Pricing available upon request

About NinjaChat

NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support via Whatsapp, Facebook messenger, and Text messages.

Manage all customer interaction channels in one place to coordinate and answer more rapidly via text, voice, video, and screen sharing and integrate with Chatbot (built-in) feature to help customers 24/7.

Integrating CRM, project management software, webhooks, and other tools into your customer support platform will help you better manage, maintain, and keep all of your software up to date.

Product features
Multi-Channel Support : Single bot for all your social media platforms
Unlimited Department : Create different department to manage
UI Theming:Customize your text, colors, themes, and designs
Agent Dashboard: Manage your agent status, information, and set up
App Integration: Automate your CRM process, reduce issues, manage tasks
Conversation History: Keep track of all the customer chat details
Advance Reports: Monitor your support agents' performance and export detailed chat reports
Video Conferencing:Create custom video conference interactions with built-in features
Chatbot Software:Manage customer support,...

NinjaChat Screenshots

NinjaChat Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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NinjaChat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of NinjaChat
Activity Dashboard
Alerts/Escalation
API
Chatbot
Contact Management
Content Management
CRM
Customer Database
Customer History
Customizable Branding
Dashboard
Document Storage
Geotargeting
Live Chat
Monitoring
Proactive Chat
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search/Filter
Single Sign On
Surveys & Feedback
Tagging
Widgets
Workflow Management

NinjaChat Integrations

Webhook Relay

NinjaChat User Reviews

Overall Rating

4.6

Ratings Breakdown

60%

40%

Secondary Ratings

Ease of Use

5.0

Value for money

4.6

Customer support

4.6

Functionality

4.6

Have you used NinjaChat and would like to share your experience with others?

Desiree G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used monthly for free trial

Review source

Reviewed February 2025

NinjaChat Offers the best of the Best!

It was ok. I enjoyed the access to all the AI products .t helped me complete a few projects that were a little tougher than I had figuered. But the price kept me from continuing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of my favorite fetures the AI helps you every step of the way in your projects. It helps you keep what you are writing ok for the individual or individuals that you are writing to or for. It also offers so many AI models that you can use to help you. They have access to the best of the best.

Cons:

The amount of pictures, videos and Messages that you have access to on the lowest paying offer isn't very much in the long run. In order to have a decent amount you have to pay almost 40.00 a month. If you are on a tighter budget it may be best to go with something cheaper.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Reviewed May 2023

NinjaChat: Simplifying Customer Communication for Effortless Management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been utilizing NinjaChat, and I must say it's an exceptional application that I wholeheartedly endorse. The abundance of customization choices it offers makes it incredibly user-friendly, especially with its email templates, pre-written messages, interface settings, labeling system, online and offline forms, surveys after chats, and feedback survey forms. These features greatly facilitate communication with customers, enabling swift and efficient resolution of their inquiries. Additionally, NinjaChat's outstanding customer service functionalities enhance the website experience for visitors, making it an invaluable tool for enhancing overall customer satisfaction and fostering enduring customer connections.

Cons:

This software has exceeded our expectations - there's nothing to dislike about it, and it has been incredibly valuable to our organization.

Verified

Reviewer

Human Resources

51-200 employees

Used daily for less than 12 months

Reviewed October 2023

A fantastic solution ninjachat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NinjaChat offers a user-friendly and manage my work interface that makes managing customer chats simple and easy presentation when I'm chat process work is easy to me.

Cons:

Ninjachat work process is easy and my system is good, everything is fine .

Palaparthi A.

Verified reviewer

Pharmaceuticals

10000+ employees

Used daily for less than 6 months

Reviewed August 2023

NinjaChat allows for effortless communication with customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NinjaChat's software provides multi-channel support and customer features, resulting in a seamless user experience. The analytics and reporting tools are invaluable for managing chats and responding promptly to inquiries, contributing to our positive overall experience with NinjaChat.

Cons:

This app seamlessly integrates into my daily routine without any drawbacks or obstacles. I appreciate every aspect, making it my top choice over similar apps.

syed s.

Verified reviewer

Sports

Self-Employed

Used weekly for free trial

Review source

Reviewed October 2022

Best Chat Application