C-Desk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

C-Desk

4.7

(27)

Pricing

Starting at $200.00 one time

About C-Desk

C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level agreements (SLAs).

Administrators can create and assign service categories to staff members across multiple locations and departments. Additionally, C-Desk allows teams to manage vendors and track warranty information of various assets on a unified interface.

C-Desk lets businesses integrate the system with several third-party applications including Microsoft Outlook and Azure Active Directory.

C-Desk Screenshots

C-Desk Pricing and Plans

Starting price: $200.00 one time

Free Trial

Free Version

Basic

$200.00

per user, one time

No plan information available

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C-Desk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of C-Desk
Assignment Management
Call Center Management
Chatbot
Communication Management
Corrective and Preventive Actions (CAPA)
CRM
Customer Complaint Tracking
Customer Database
Customizable Branding
Email Management
Feedback Management
Forms Management
Help Desk Management
Interaction Tracking
Issue Tracking
Knowledge Base Management
Live Chat
Monitoring
Performance Metrics
Queue Management
Real-Time Chat
Routing
Search/Filter
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Ticket Management

C-Desk Integrations

Microsoft Outlook

C-Desk User Reviews

Overall Rating

4.7

Ratings Breakdown

85%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.5

Functionality

4.7

Augusto P.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed March 2018

A wonderful free tool for your organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Cons:

For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

Ines F.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed May 2018

A knowledge base management tool for your organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.

Cons:

The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

Sunil G.

Information Technology and Services

11-50 employees

Used other for free trial

Review source

Reviewed October 2018

Below starter level

I tried it and repent wasting 30 minutes on this.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Nothing is good. It needs a windows server and that is a big limitation in itself.

Cons:

Bad interface, poor concept, unfriendly installation, buggy portal.

Licex D.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed May 2018

Public your events and manage them with C-Desk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk.

Cons:

Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company.

Xiomara Elena B.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed May 2018

Project and task in your company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk

Cons:

You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project.

Raquel A.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed May 2018

Very nice app for planning and budgeting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can manage easily users and permission, and in this way we can keep all the information of the company safe, we can centralized our HR department to keep the information ready to be use at any moment, and we can manage task and designations and locations and offices, all that using only one app.

Cons:

In the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast.

Cesar A S.

Verified reviewer

Used weekly for less than 6 months

Review source

Reviewed April 2018

A great way to improve your business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

An app like this has to be use in every company, becuase you can do a lot of things with C-Desk, you can manage assets, control the directory and the contacts of your company, ulpoad a photo gallery, have a knowledge base feature and create task and send them by email, all that and much more only in one application for your business.

Cons:

It can takes a long time to deploy, because you have to train the people of your company to know how to manage the app, but in little time the easily get used to use in a great way.

Teddy H.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed May 2018

Working on planning with an all in one app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Using C-Desk you can manage your customer care and support, and improve the relationship with your clients, you can also can improve your selling using the vendor services portal the vendor service manager, and you have Assest Management through all the process of deployment, what else do you want, you only need C-Desk.

Cons:

It can takes some time to deploy because you need to configure many aspects of your business especially the ones linked to your account and administration, you have to put all in order before start using C-Desk.