Helpfruit 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Helpfruit

4.7

(10)

Pricing

Starting at $149.00 per month

About Helpfruit

Helpfruit is a first-line self-service solution that answers customer questions via the channels they prefer – AI chatbots (web, Instagram, Facebook, WhatsApp, Slack and Teams) and help knowledge base. Escalate to live chat, if needed.

When customers have questions, businesses often turn to email ticketing systems to manage the overflowing inbox. But the problem remains – customers can’t get the answers they need as fast as they want them. Plus your team spends much of their time responding to routine enquiries.

We’re turning this on its head with fresh thinking.

Helpfruit's a customisable, no-code platform set up in just 6 steps. One knowledge base aligns content between chatbots and help pages without the hassle of misaligned content or complicated rule-based structures. Conversation insights and dashboards tell you exactly what is going on and give you metrics to track and improve your customer experience.

With the support of GPT when it matters – like our GPT Q&A maker and GPT-enhanced chatbot conversations – you get the productivity gains from using AI without any AI risks. All the protections are built-in.

Helpfruit is trusted by organisations worldwide to give their cu...

Helpfruit Screenshots

Helpfruit Pricing and Plans

Starting price: $149.00 per month

Free Trial

Free Version

Basic

$149.00

flat rate, per month

No plan information available

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Helpfruit Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Helpfruit
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Catalog Management
Chatbot
Chat Transcript
Client Portal
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Content Library
Content Management
CRM
Customer Communication
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Document Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Full Text Search
Geotargeting
Human Handover
Intent Recognition
Knowledge Base Management
Lead Capture
Lead Nurturing
Live Chat
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Natural Language Search
Offline Form
Performance Metrics
Pre-Configured Bot
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Text Editing
Usage Tracking/Analytics
Visual Analytics
Website Integration
Widgets

Helpfruit Integrations

Microsoft Teams

Marketo Engage

Microsoft SharePoint

Messenger

Zapier

See all 8 integrations

Helpfruit User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

30%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.5

Have you used Helpfruit and would like to share your experience with others?

Brent C.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Your new Digital savvy Employee

This is a cost effective solution to solving repeatable enquiries and delvierying a user experience 24/7. It helps manage demand without FTE. Being cloud based you also benefit from others experiences and they are invested in their technology roadmap so you are always getting access to new features and improvements. They are also expert at doing chat bots rather than it being an add on service so are committed to the customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FAQBot has delivered our first digital employee. Attentive, accessible, personal and always on we've tackled a more than 30% uplift in demand into our contact centre without adding FTE. We are always looking at ways for end users to self-serve and find information from our website and knowledge base to answer their questions and FAQ bot makes it easy to amplify existing content. We no longer wate time answering repeatable questions. We also get a lot of analytics and data with our interactions which is a unique selling point. We love our digital employee - Dot; they're awesome.

Cons:

None from our experience. We couldn't find any issues.

Reasons for choosing Helpfruit

New Zealand based, excellent account management, ease of activation and onboarding, easy monthly billing, commitment to their tech roadmap and features - the list could go on! Try them for yourselves.

Vendor Response

Great review, thanks Brent, the team was delighted with the feedback. It's been such a pleasure to see Dot come to life

Replied May 2021

Caleb O.

Verified reviewer

Logistics and Supply Chain

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

FAQ Bot review

Great ease of use with brilliant customer support. Very easy to get support in order to navigate my way around a lack of understanding or optimal ways to achieve a goal. The UI is very simple and makes sense with options not being hidden or placed where I would not expect them to be. The ease of use means I am exploring potential functions we have not implemented rather than looking for functions I feel should exist.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ability to add a variety of questions straight from customer questions allowing us to capture a variety of ways in which an individual may talk to the FAQ bot. Being able to test these conversations and see the potential responses before the FAQ bot is released into a live environment.

Cons:

I would like to be able to be more selective about the content that I publish. Being able to choose which items I publish after testing would be ideal

Vendor Response

Super review Caleb! Good to hear FAQ Bot is working for you. And yes those ideas for improvements on the list to get done.

Replied March 2021

Damon M.

Verified reviewer

Financial Services

51-200 employees

Used other for less than 2 years

Review source

Reviewed March 2021

Easy solution

Easy to deploy, reliable, simple to administer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost effective solution with the functionality we required and the organisation had a committed roadmap to evolve the features.

Cons:

We were an early adopter so initially it was light on features (it has evolved since and now includes more features than we actually use).

Reasons for choosing Helpfruit

Trusted provider, competitive cost.

Vendor Response

Thanks for the great review Damon. Really appreciate it.

Replied March 2021

Jelle D.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Great customer support tool!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

FAQ Bot was very easy to setup and configure with questions and answers within my company. New team members can easily contribute due to the good UI.

Cons:

I wished they had a free version to be able to try the software before purchasing it. Luckily FAQ Bot is relatively not so expensive. I would like FAQ Bot to have more functionalities.

Elise S.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed June 2021

FAQbot experience

This was SUCH a useful asset, we had hundreds and hundreds of questions and conversations asked via FAQbot throughout Pink Ribbon Breakfast season which otherwise would've been asked directly to the team, so we saved so much time and could get straight back to anyone who triggered the contact us form. The interface was super intuitive and [SENSITIVE CONTENT HIDDEN] was very responsive and helpful. A++

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

[SENSITIVE CONTENT HIDDEN] from FAQbot gave us a great comprehensive demo of the product and from there we were able to use it with ease. Once the FAQbot was live on our site it was great to be able to monitor the conversations and easily change the knowledge base, based on what was being frequently asked and this was a very easy, simple process!

Cons:

Hardly any cons- this tool saved us so much time and overall it was so useful. It might be good to have conversations flagged where the 'contact us' form was triggered as many users just wrote 'as above' or 'I've already typed it' as their message, but wasn't emailed through so we had to manually search through the conversations or just contact them to ask what their query was.

Vendor Response

Thanks so much for your wonderful review Elise. We really appreciate your comments and feedback.

Replied June 2021

Rebecca P.

Verified reviewer

Internet

2-10 employees

Used daily for less than 12 months

Reviewed February 2021

DNCL FAQ Review - We Love Any!

Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The analytics are beneficial and give us an insight into whats been doing each month.

Cons:

Nothing I dislike about the product but sometimes it makes you log back in when accepting a live chat. This happens randomly.

Reasons for choosing Helpfruit

The friendly team!

Vendor Response

Thanks for the great review Rebecca! The team really appreciate the feedback!

Replied February 2021

Nilesh B.

Verified reviewer

Transportation/ Trucking/ Railroad

5001-10000 employees

Used other for less than 12 months

Review source

Reviewed March 2021

Easy and can just get on with it

Fast, simple response was the key to our success to get this Bot up and running and used on a regular basis. We have been able to create this by simple approaches towards language that has been used but also the fact that we have the control that we can fully manage this ourselves.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When looking at a solution we needed to consider that we had business users that would be driving the updates and future developments of this product. The FAQ Bot was easily picked up by our teams and also they had full control on reporting and updating the conversations to continue to understand and develop this system.

Cons:

None at this stage, it works very well for our business.

Vendor Response

Thanks Nilesh! Great review. Makes the team very happy to see this!

Replied March 2021

Lawrence D.

Verified reviewer

Transportation/ Trucking/ Railroad

5001-10000 employees

Used weekly for less than 6 months

Reviewed February 2021

Powerful platform, easy to integrate and great capabilities.

Enables us to provide timely responses for customers on our global websites. Integrates well with both Google Tag Manager and coded into the site.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Platform is user-friendly and fun to use with little IT knowledge required.

Cons:

None as yet, we're still yet to make use of the full range of capability on offer.

Vendor Response

Thanks so much for your positive review Lawrence. Really appreciate it and looking forward to what we can do together with FAQ Bot in future.

Replied February 2021

Christina E.

Verified reviewer

Logistics and Supply Chain

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed March 2021

FAQ Bot

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

As an administrator editing and making improvement the to Bot is really simple and straight forward

Cons:

There were some features that seemed to be missing that we had with our old provider but the team listened to our suggested and were able to make some improvements.

Vendor Response

Great feedback Christina! Thanks so much.

Replied March 2021

Dannielle S.

Verified reviewer

Transportation/ Trucking/ Railroad

5001-10000 employees

Used other for less than 6 months

Review source

Reviewed March 2021

Freman Chat Bot