Patient Prism 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Patient Prism

5.0

(22)

Pricing

Starting at $99.00 per month

About Patient Prism

Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify revenue opportunities. The platform enables administrators to gain insights into daily and hourly call summaries, voicemails and marketing analytics.

Managers can receive feedback alerts to re-engage with potential customers and book appointments on a centralized dashboard. Patient Prism allows teams to analyze recorded calls and generate reports to assess follow-up actions as well as outcomes. Additionally, healthcare professionals can analyze marketing campaigns and use built-in certificates to reward staff members for performances.

Patient Prism offers an application programming interface (API), which lets businesses integrate the system with several third-party applications including Google Ads and Google Analytics. Pricing is based on monthly and annual subscriptions and support is extended via phone, email, FAQ, knowledge base, chat and an online contact form.

Patient Prism Screenshots

Patient Prism Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$99.00

flat rate, per month

No plan information available

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Patient Prism Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Patient Prism
API
Appointment Management
Archiving & Retention
Dental Practice Management
On-Demand Recording
Scheduling

Patient Prism Integrations

Google Ads

Google Analytics 360

Patient Prism User Reviews

Overall Rating

5.0

Ratings Breakdown

95%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

5.0

Functionality

4.9

Amit P.

Verified reviewer

Medical Practice

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Patient Prims

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, patient focused and good for staff.

Cons:

Nothing. It is very straightforward to use.

Shannah M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

User friendly and highly useful

Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship. Patient Prism Academy is one of our best training tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us.

Cons:

The only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags.

Reasons for switching to Patient Prism

the ease of Patient Prism and the detail in the call grading system.

Vendor Response

Thank you Shannah for your review. We strive to make Patient Prism as easy as possible for all sized dental offices to use. Your feedback is greatly appreciated.

Replied February 2021

Maya P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

SO FAR its a great feature in managing our teams

Need a bit more training to fully USE IT.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Appreciate they rate the calls, saves us a step

Cons:

NOT SURE we are using the patient reminders yet?

Reasons for choosing Patient Prism

I like the fact they us AI to qualify the calls, and have immediate reminders for improvement

Reasons for switching to Patient Prism

Needed a new software

Steven W.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Pushing Our Business Forward

Patient Prism has streamlined our front end process making it easier to follow up on missed opportunities and

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their are several tools to help you improve your customer or patient interactions. I use the videos on the website for training our front desk staff. The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements.

Cons:

I do not have anything negative to point out for our applied use of Patient Prism.

Reasons for choosing Patient Prism

I was not part of the team that chose Patient Prism. However, I can not see using an alternative product.

Ashlee A.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Favorite KPI Measuring Tool

Patient Prism allows us to quickly follow up with patients and it is so easy to understand. [SENSITIVE CONTENT HIDDEN] and all the staff are EXCEPTIONAL. They seriously make it all worthwhile with how patient they are with you and helpful all along the way. Patient Prism Academy is awesome also!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the MOST simple to use platform I use on a day-to-day basis. It is so user friendly and easy to understand exactly what you are looking at and digesting.

Cons:

There is nothing I don't like... It would be cool if there was a notification system to let you know if your call connection/conversion, etc. fell below a certain threshold.

Nicole B.

Verified reviewer

Medical Practice

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Patient Prism user

Patient prism is great. The customer service representatives are the best and always answer emails so quick, it’s great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the software gives silver and diamond awards monthly and tracks how much Renenue we booked for our company. The certificates are nice to keep in a portfolio and recognize employees achievements at the same time.

Cons:

One con is that sometimes it sets a RELO for calls coming in from partnered offices from our same company. If another office has a question and we didn’t book the patient because it’s just a question for another office. It shouldn’t set a RELO alert for that.

Alexis P.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

We love Patient Prism!

Almarie has been super helpful in anything we need help with. She respondes so promptly and It is so great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that calls are recorded and reviewed for training purposes. It shows strengths and weaknesses within different offices. We have our staff listen to good and not so great calls to better ourselves with speaking to new and exisitng patients.

Cons:

I wish we could mark that we followed up with the not connected calls. It's challenging to see which ones I have followed up with or haven't.

Maria L.

Verified reviewer

Medical Practice

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Prism Review

Prism has been an excellent tool to gain back new patients and to follow up on our employees faults and highs during the calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the tabs that tell you exactly what kind of call it is and the tabs that separate the parts of the call such as greeting, conclusion, etc.

Cons:

Sometimes the calls that come through are not for new patients or are not properly graded.

Jessica H.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Patient Prism Blue Sea Dental

Very positive and I feel it benefits the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Site is easy to navigate and find the info that you need as far as reviewed calls and scores. Communication with [SENSITIVE CONTENT HIDDEN] is always pleasant and she is very proactive with I have a question or concern.

Cons:

Some reviews that state a tentative appointment should be made I feel is not a good critique. We do not make tentative appointments.

Reasons for choosing Patient Prism

To improve our patient phone experience.

Erin G.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Awesome software to help recapture phonecalls