SoftDent a Sensei product 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SoftDent a Sensei product

3.8

(13)

Pricing

Pricing available upon request

About SoftDent a Sensei product

SoftDent practice management software helps make your dental office more efficient, productive and successful by simplifying routine activities, improving office communication and making information more accessible with fully automated and customizable tools. Integration with digital imaging means easy access to clinical information, while a full suite of Patient Solutions and modules streamline essential tasks related to insurance claims, payment processing, patient reminders and more.

-SoftDent integrates with these Patient Solutions.

eClaims

eClaims provide the only electronic claims solution integrated with your software. Send claims to payers who accept electronic submissions and identify those who only accept paper claims. Save money and time while reducing errors and ensuring patient satisfaction. Plus, eClaims are HIPAA compliant, reduce paper waste and meet contactless guidelines.

eVerifications

eVerifications allow you to verify insurance benefits and coverage for treatment in real-time. Spend less time on the phone with insurance companies to spend more time with patients.

ePrescriptions

Submit electronic prescriptions from your practice management software quick...

SoftDent a Sensei product Screenshots

SoftDent a Sensei product Pricing and Plans

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SoftDent a Sensei product Features

Popular features found in Dental
Calendar Management
Charting
Claims Management
Client Management
Client Portal
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
More features of SoftDent a Sensei product
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Automated Scheduling
Availability Management
Billing & Invoicing
Booking Management
Communication Management
Customer Database
Customer History
Customizable Reports
Customizable Templates
Data Synchronization
Dental Practice Management
Document Management
Document Storage
Document Templates
Drag & Drop
Electronic Payments
Email Reminders
Multi-Location
Records Management
Registration Management
Reminders
Reporting & Statistics
Scheduling
SMS Messaging
SSL Security
Task Scheduling
Third-Party Integrations

SoftDent a Sensei product User Reviews

Overall Rating

3.8

Ratings Breakdown

31%

38%

23%

Secondary Ratings

Ease of Use

3.6

Value for money

3.7

Customer support

3.9

Functionality

3.9

Have you used SoftDent a Sensei product and would like to share your experience with others?

Autumn H.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

I miss SoftDent

I used SoftDent for 4+ years. My overall experience was positive. I am with a new provider now and do not use the software, but I miss the ease of use with SoftDent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked SoftDent because the software was super simple to navigate!

Cons:

I did not like that it took quite a while on the phone when having to call customer service.

Tracey M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

SoftDent is User Friendly and easy to use

I started with SoftDent over 20 years ago and have used other software but came back to Softdent because I like how easy it is to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user friendly and very easy to learn to use.

Cons:

When entering patient payments it does not separate the payment to the exact treatment like some other software packages do.

Reasons for choosing SoftDent a Sensei product

The office has considered other software but I wanted to keep Softdent as it is easy for everyone to use.

Vendor Response

Thank you for the great review! We welcome all feedback from our valued customers.

Replied June 2022

Janet D.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

Better Options Available

I am not a fan of Softdent at all. Reports are difficult to find if they are available at all, patient accounts for both demographics and accounting are only good if there is only one person on the account. If it is a "family " account" things are nearly impossible to keep track of payment and billing wise, outstanding insurance claims fall short in reports, month end reports fall short ..all in all it' s not a system I am fond of at all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the two things that I actually like about Softdent is regarding scheduling from the Tickler and from the treatment plan, extremely easy to use.

Cons:

Softdent is a very outdated system that could use a complete overhaul if it wants to stay relative and competetive in today's market.

Vendor Response

Hi Janet, I am sorry you do not have a great experience with Carestream Dental and SoftDent. If you feel comfortable, please feel free to contact me, and we can see what we can do to improve your experience. -Sincerely Carestream Dental

Replied March 2023

Joseph C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

Softdent Useag for 30 years

I began using Softdent in the early 90's until I retired in 2021. We enjoyed it's ease of use, updates and excellent support over the years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of training and use, constant updating, ease of installation and product support

Cons:

Progress notes - needed oral dictating feature ( the version I was using) I disliked when local Softdent vendors cease to exist and the seminars they gave at the local level for product updates and support stopped

Reasons for switching to SoftDent a Sensei product

Extremely difficult to use, was mainly an accounting system, very little clinical aspects

Vendor Response

Thank you for the wonderful review, and we appreciate your patronage for all those years. Please enjoy your retirement. I am sure it was well-earned! The Carestream Dental Team

Replied March 2023

Senada H.

Verified reviewer

Cosmetics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

softDent user

Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

charting, treatment planning, scheduling etc….

Cons:

everything it’s not that difficult to use, just takes time to learn, no dislikes at this time

Kylie M.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

You get used to it

Softdent is the only dental software I have used so I cannot compare it to others

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how the software is linked to the software that our office uses to communicate with our patient base.

Cons:

I dislike how the information does not populate from the patient information page to the guarantor section when there is only one patient on the account.

Vendor Response

Hi Kylie, We certainly don't want you to be just used to it. We have many assets to help with using the system. Our knowledge base is a 24-hour on-demand platform of pre-recorded sessions ranging from clinical to administration for first-time users and best practices for our more seasoned users. Carestream Dental also offers CE credits to help ensure practices are staying in compliance. I will have a Carestream Dental representative contact you and see how we can help. Thank you for reaching out and providing honest feedback. Sincerely Carestream Dental

Replied April 2023

Jennifer M.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Impartial

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Security, detailed charting, team talk.

Cons:

Outdated and slow, always waiting for a screen to load. Cannot have more than one window open and have to close out of screens to view other information.

Vendor Response

Hi Jennifer, I am sorry you're experiencing difficulties with SoftDent. We have made some upgrades and we have just released version 19.1.1. I would recommend upgrading your software as we find that it usually solves some of the slowdowns. Another option is to upgrade to Sensei Cloud as well. Thank you for providing honest feedback. -Sincerely Carestream Dental

Replied April 2023

Alexandra C.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Easy to figure out

I am happy with the overall system that Sensei provides

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy system TO FIGURE OUT FOR NEW EMPLOYEES WHEN THE JOIN OUR DENTAL TEAM .

Cons:

claims -primary and secondary pre-authorizations -

Reasons for switching to SoftDent a Sensei product

New office

Vendor Response

Thank you for the positive review Alexandra. We listen to and value all feedback. We appreciate your business. -Carestream Dental

Replied March 2023

patricia n.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed November 2021

Soft dent at a general dental office

Since I use it with a team, it is very useful. I still need to learn how to use many features. I look forward to getting E Verification for benefits and eligibility, and the sales person, [SENSITIVE CONTENT], was great! He helped me see the benefits of using this upgrade. He was very helpful

Ratings Breakdown

Ease of use

Functionality

Pros:

It is very practical, but I still need to learn many things about it.

Cons:

I know there are workbooks to learn how to use all the features, but I prefer a video to show each application. Please make one. Thanks.

Vendor Response

Thank you for the video suggestion! We are constantly updating our training videos. Be sure to check the Carestream Dental Institute from time to time: https://csdental.learn.taleo.net/learncenter.asp?id=178411&nosso=true

Replied December 2021

Sue R.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed February 2022

Love this Program