Ideagen Procedure Management 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ideagen Procedure Management

4.7

(15)

Pricing

Pricing available upon request

About Ideagen Procedure Management

Ideagen Procedure Management (formerly Ideagen Op Central) is an AI-powered compliance and operations management platform that combines SOPs, training, audits, and HR tools to replace fragmented systems across multi-site businesses and franchise networks.

AI-Powered Management: The platform leverages artificial intelligence to automate compliance and operations management processes, combining standard operating procedures, training management, audit capabilities, and HR tools into integrated workflows that improve operational efficiency while reducing manual administrative overhead.

Multi-Site Operations: Specifically designed for multi-site businesses and franchise networks, the platform provides centralized operational management while enabling local execution of procedures and compliance activities across diverse locations and organizational structures.

System Integration: The platform replaces fragmented systems and manual processes with unified digital workflows that integrate procedure management, training delivery, audit processes, and HR functions into comprehensive operational management capabilities.

Comprehensive Functionality: Built-in capabilities combine stand...

Ideagen Procedure Management Screenshots

Ideagen Procedure Management Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Ideagen Procedure Management Features

Popular features found in Onboarding
Activity Dashboard
Compliance Management
Document Management
Employee Handbook
Employee Management
Self Service Portal
Task Management
Training Management
More features of Ideagen Procedure Management
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Applicant Tracking
Archiving & Retention
Assessment Management
Asynchronous Learning
Audit Management
Audit Trail
Automatic Backup
Backup and Recovery
Blended Learning
Built-in Course Authoring
Calendar Management
Compliance Tracking
Content Management
Corporate/Business
Corrective and Preventive Actions (CAPA)
Course Management
Course Tracking
Customizable Branding
Customizable Fields
Customizable Reports
Data Import/Export
Data Migration
Document Automation
Document Capture
Document Classification
Document Generation
Document Storage
Drag & Drop
eCommerce Management
eLearning Companies
Electronic Forms
Email Management
Employee Database
Environmental Compliance
FDA Compliance
Feedback Management
File Management
File Sharing
Forms Management
Franchise Intranet
Franchise Operations Management
Full Text Search
HIPAA Compliant
Historical Reporting
HR Management
Incident Management
Inventory Management
ISO Compliance
Job Scheduling
Learner Portal
Learning Paths/Tracks
Lifecycle Management
Mobile Access
Mobile Learning
Monitoring
Multi-Language
Multi-Location
Offline Access
OSHA Compliance
Performance Management
Performance Metrics
Policy Creation
Policy Library
Policy Management
Progress Reports
Progress Tracking
Quality Control
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Recruitment Management
Reminders
Reporting/Analytics
Reporting & Statistics
Risk Analysis
Risk Assessment
Risk Management
Role-Based Permissions
SCORM Compliance
Search/Filter
Secure Data Storage
Secure Login
Self-paced Learning
Single Sign On
Surveys & Feedback
Synchronous Learning
Tests/Assessments
Third-Party Integrations
Two-Factor Authentication
User Management
Version Control
Video Conferencing
Workflow Management

Ideagen Procedure Management Integrations

Go1

Xero

MYOB Business

Deputy

Ideagen Procedure Management User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.9

Functionality

4.5

Have you used Ideagen Procedure Management and would like to share your experience with others?

Cameron J.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Great Solution for our Home Care Franchise

Great for what we use it for, Onboarding, Policies, Contracts and Ops Manuals. The only problem is it feels very isolated from our other systems.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Simple interface with clear sections. Great for segmenting our Franchise locations and user permissions.

Cons:

No public API/limited intergrations with external software and limited documentation on the Op Central website.

Vendor Response

Thanks for your feedback, Cameron! The good news is that we do now have an open API capable of integrating with all of the other systems you use; although this may not have been the case when you first started using Op Central. If you'd like to explore a new integration, please get in touch with our Support Team.

Replied August 2022

Cameron O.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

A Valuable Tool for all member organisations

My overall experience with OpCentral has been highly positive. The platform provides a user-friendly interface that enhances usability, making it easy for all team members to engage with its features. The project management and communication tools have significantly improved our interaction with our members , fostering better communication and teamwork across departments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I appreciate most about Op Central is its user-friendly interface, which makes it easy to navigate and access essential features. the program is modular so we can continue to add features to the platform. Their exceptional customer service through the helpdesk further enhances the experience, ensuring we always receive prompt support whenever needed. I have now installed Op Central into 2 businesses, and it is a fantastic choice for organisations looking to optimise their operations.

Cons:

There are a few areas that could benefit from improvement. The lack of drag-and-drop facilities when uploading files makes the process less intuitive. There have also been concerns regarding the removal of some useful modules that previously added significant value. The platform's inflexibility around certain suggestions related to communication has limited its effectiveness in meeting our specific needs however, these issues are minor compared to the overall value that Op Central provides.

Reasons for switching to Ideagen Procedure Management

Too hard to maintain our own platform and keep updating it.

Tennille F.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

OpCentral ideas to improve

Overall this is a good product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the ability to share training videos and resources through OpCentral.

Cons:

I would prefer that I could upload multiple files at once and link multiple files at once - or at least have it return to the same section of the files when I have to upload another item. This can be very frustrating. Also for user profiles, I would like to be able to add a custom field to a user type instead of all users as we have employee files and also franchisees and so using these differently would be helpful. I would also like to be able to automate a result generated by a search filter: for example - automating a weekly report on the vaccination status/police check status of employees or automating a report on their licence expiries?

Vendor Response

Thanks so much for the feedback, Tennille! Most of the things you have mentioned are achievable in Op Central and we would love to take you through how to achieve them! Please reach out to our support team any time.

Replied August 2022

Meghann J.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Fantastic customer service everytime

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Op Central have always been willing and available to offer support, reccomendations and guidance to best utilise their platform. Suggestions are heard and they are always making continious improvement and new features. Op Central is intuative and is a key part of our daily operations.

Cons:

Some modules are legacy modules however they do not takeaway from the overall functionality.

Bryn L.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Essential Business Toll

We use it every day, along with out fellow team members and employees across Australia.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Op Central is an essential business tool for us. Everything from employee onboarding and training, procedure manuals and shared resources across multiple entities.

Cons:

Nothing significant comes to mind. I have a suggestion to imporve the product addressing the table of content in the procedures manual, where it resets to the top of the page. Other than this, its a great product.

Meg L.

Verified reviewer

Hospitality

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed February 2025

User Friendly Surveys

We struggled to find a system where we could create multiple surveys and send them out for people to complete each week. OpCentral provides this for us and enables us to bring feedback into our business in an easy and informative way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use OpCentral for sending out surveys to our Invisible Guests for our restaurants, and it's incredibly straight forward to use. The setup process is easy and once the surveys have been completed, exporting them and viewing the results is also very easy. The findings are presented super clearly that gives a quick overview of the information provided by the Invisible Guests. The feedback from the users completing the surveys has also always been positive as well.

Cons:

For the purpose we use OpCentral for, there isn't currently anything we dislike about OpCentral. It's completely fit for what we need.

Angelo G.

Verified reviewer

Financial Services

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed December 2024

Great service

Always received an efficient prompt service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The prompt turnaround time to any request.

Cons:

At times, account manager may differ from previous interactions.

Peter F.

Verified reviewer

Business Supplies and Equipment

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Great Product and best value for money for what it does

Overall, Ops Central and their team has been great. They have been there every step of the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best to me is the support. The system has lots of functions, but you have a team to support you at OpsCentral to ensure it is being used the right way to achieve what you are trying to achieve.

Cons:

The news section works well, however, it could have more features. However, in their defense, they are working on a major upgrade which will address any of these.

Reasons for choosing Ideagen Procedure Management

We felt that Ops Central would provide the best after service once we had rolled the product out. As well as this, they demonstrated how they are always working to continually improve the product. Both the after market service and the continuous product improvement has proven to be correct. They have always helped out and the constant improvements have made the product even better than when we first purchased it.

Reasons for switching to Ideagen Procedure Management

We switched because we needed a system that provided us with more functions and the ability to ensure we built out the One Source of Truth Philosophy which this system has allowed us to do.

Vendor Response

Thanks so much for the review, Peter! We're so glad you love the system (and our support team) just as much as we do!

Replied August 2022

Tessa G.

Verified reviewer

Education Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Perfect for our needs. Easy access to things we like to do.

This has been the best experience. Over the last 3 years, I have watched us as a team grow our skills and confidence and deliver a really great product to the team we serve. Op Central has been critical in this journey.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The support team! They are extraordinary. In the feedback they only let us score them out of 7, but in my book, they need 200/7. This team of people are incredibly solutions-focused, no matter how big or small the problem, they always provide excellent care and attention to detail. There have been times when the trip to the solution has taken a scenic path, but they have stuck with the process and worked so hard to help us find a way to meet our needs within the parameters of the software. Consequently, we as users/administrators are using more of the software's features, and so there are more questions....and on we go. I always feel valued and supported. I have worked with great IT support over the years in various organisations, but this team has taken the word 'support' to a whole new level for me!!! I have gained so much confidence and acquired many skills, thus enabling me to complete my role more efficiently and effectively. I love working in this program.

Cons:

We have experienced very few limitations. So far, we have managed to find a way to work around the issue.

Reasons for choosing Ideagen Procedure Management

I did not make this decision, but whoever did, I am very grateful to them for their wisdom.

Vendor Response

Thanks so much for the review, Tessa! We're so glad you're loving the system and the support from our team!

Replied August 2022

Bindy C.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

GymbaROO Online Education Manager: Review

Op Central has been a game changer for us. When we began with Op Central, we were complete novices to this kind of software, hence came in at a 'below base-line' entry point. We also had a massive job in front of us, restructuring our business and training programs to reflect the times in which we live. The Op Central team have been a pleasure to work with. They have guided us with a kind, caring, yet professional hand, throughout our journey. The team's communication, problem solving, patience and attitude have been exceptional. They confidently place themselves on the road to continual improvement, and have pulled us along with them.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I spend most of my working day in Op Central. I love how easy it is to use and navigate. The high level of functionality has completely changed the way we operate our business; training, staff management, franchisee operation/compliance... the list is endless. Op Central has positively impacted every part of our business.

Cons:

Cannot think of anything that has not already been flagged for development. ....I do like a bit of audio with video tutorials.

Vendor Response

Thanks for the review, Bindy! We're always happy to help out!

Replied August 2022

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