commercebuild 2026: Benefits, Features & Pricing

I enjoy the ease of use in the admin section commerce build provides. I am able to access up to the min site information to include visits, log in's and purchases. The assistance is great from the team and easily accessible through the admin portal on the site.

In the beginning things where slow to get started and the training could have been provided better. In the future a power point or video training to new customers I would recommend

Rock solid ERP connection, great implementation team, amazing day to day support. Most data can be export/imported

Better connection to other software like Klaviyo, Favourites for users a little inflexible

What we were told the system could do for us, and what it actually does are not the same.On our old system we were able to broadcast a seasonal pre-book list out, this was clearly communicated as a requirement. Between Sage 300 and Commercebuild we have never been able to create an internal prebook list, to be sent to our customers, nor can we have one set up internally for order entry as per the prebook price list.

Orders that are placed are not sorted /forwarded to each sales rep, We cannot do a group email blast witha specific price list for bookings, there is no option for an "alternative price list, like there wasx

We love that we are able to link our SAGE accounting system directly with our commercebuild site! Ease of use (once set up is complete), immediate pricing manipulation, and quick customer service response time are among our favorite things!

Limitations on "configurator" items and images (sizing and ability for images to change based on the item that is selected).

Pretty easy to use, but difficult to diagnose problems that occur. Training didn't cover all of the options available, so there is a lot that I don't know about what it can do. There might be solutions to some of our issues already in the program and we don't even know about it.

We can't modify the documents that get sent to customers (#1 request from our users) and again, I wish I knew what all of the setting actually do. Also, there are desired fields that we would love to be mapped to our ERP, mostly with customers setup.

The customer service is excellent. The support team is very responsive. The backend can be very user friendly or if you are more tech savvy there are plenty of options to customize and apply your own CSS and Javascript.

I would like to see the UX updated on the back end and the checkout pages. I would also like more types of reports.

We chose commercebuild from a long sheet of vendors that we selected. We desperately needed to revamp our website and implement a shopping component to it. From initiation to completion, commercebuild kept us on schedule and on budget. For those things that were not covered in the budget, commercebuild was up front and clear about any incremental costs, so we felt as if there were no hidden fees. However, commercebuild's true strength is in its after market support. It's Customer Service team is unparalleled! If we run into an issue, one email and we get a response within an hour, if not, within minutes. Most of the time, the issue itself is resolved within the day. We might have had one or two projects/issues that took more time, but none that hindered our business in any material manner. Commercebuild Customer Support team is truly amazing! Even if there are limitations to the site (on the rare occasion), the team will help to brain storm alternative solutions, so they end up acting as true partners/consultants to our website. Of course, commercebuild was not the cheapest vendor that we were considering. They were in the mid-range of vendors, which we were targeting because I often believe you do get what you pay for. What I can say without doubt is that commercebuild is the very BEST value for money one can find.

From time to time, we will have an idea for our website that is not possible to execute due to the limitations of the website. For example, we wanted a particular font to be on the tool bar but it could not be added to the site. However, the commercebuild team helped us to build around its site so that we were able to ultimately get the font we requested.

Support has been fantastic and very responsive. I like the chat button for the administrator. If I'm stuck trying to do something or can't find where to add to my content I can get an answer within a short amount of time. The software is easy to use even for a novice.

There are very few issues, and the ones that exist are minor so it's very difficult to criticize the platform. It can be slower when we are looking into doing some specialized content but I've noticed that the team has expanded and response time is much quicker. The last time we asked for something they were so quick we weren't fully ready to integrate!

Commercebuild easily allows us to integrate Sage 300 with our website for online ordering/account viewing. Admin/maintenance is fairly easy for the most part. You don't need to be a web developer for the day to day maintenance and updating needed for your website. The user manuals/reference are all quite helpful and the new chat features with the developers make problem resolution quick and painless.

Product setup/listing can be quite tedious and involve many steps. Variant products tend to be the most complicated but once you have the process down it doesn't seem as daunting.

Integrates decently with Sage and has a great set of features

Support is less than stellar. Slow to respond. Front end lacks polish and uses dated templates. Back end is not easy to navigate and looks like it was created in the 90's.