Exterro E-Discovery Software Suite 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Exterro E-Discovery Software Suite

3.8

(9)

Pricing

Starting at $50,000.00 per year

About Exterro E-Discovery Software Suite

Exterro Project Management is a cloud-based project management solution which helps law firms and in-house legal teams with legal and e-discovery processes. The software provides customized project orchestration along with the user-defined workflows to coordinate all relevant activities and tasks such as production, preservation, collection, review and processing.

Exterro Project Management’s key benefits include collaboration within the team, defensibility via automated processes and visibility through dashboards. Primary features of the software include collection tracking, request management, intake, analytics, visual dashboards, real-time reporting and deadlines.

Additionally, the software provides documented processes and auditable workflows to coordinate with internal workforce, third party vendors and external law agencies. Exterro Project Management can integrate with tools such as OneDrive, SharePoint, Veritas, Slack, Box and Druva.

Exterro E-Discovery Software Suite Screenshots

Exterro E-Discovery Software Suite Pricing and Plans

Starting price: $50,000.00 per year

Free Trial

Free Version

Basic

$50,000.00

per year

No plan information available

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Exterro E-Discovery Software Suite Features

Popular features found in Electronic Discovery
Archiving & Retention
Commenting/Notes
Compliance Management
Data Import/Export
Document Management
Full Text Extraction
Full Text Search
Metadata Extraction
Optical Character Recognition
Tagging
Topic Clustering
More features of Exterro E-Discovery Software Suite
Access Control
Activity Dashboard
Analytics
Audit Trail
Case Management
Consent Management
Dashboard
Document Classification
Document Review
Document Storage
Encryption
Keyword Search
Prioritization
Reporting & Statistics
Risk Management

Exterro E-Discovery Software Suite Integrations

Workday HCM

Druva

Thomson Reuters Legal Tracker

Oracle E-Business Suite

Slack

Box

See all 9 integrations

Exterro E-Discovery Software Suite User Reviews

Overall Rating

3.8

Ratings Breakdown

33%

44%

11%

Secondary Ratings

Ease of Use

3.2

Value for money

3.7

Customer support

3.5

Functionality

3.4

Have you used Exterro E-Discovery Software Suite and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Exterro

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I love most is that it's user friendly. Love the layout and abilities to customize.

Cons:

My least favorite thing is the reporting tool. It can be a little confusing at times.

Cameron H.

Verified reviewer

Banking

10000+ employees

Used daily for less than 2 years

Reviewed July 2025

Quality Site

Overall Exterro represents an easy to learn and very useful tool for E-Discovery I look forward to further innovations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's incredibly user friendly and easy to learn with Exterro support always being available to assist.

Cons:

The lack of reporting capabilities really makes it difficult to pull large amounts of information from the site.

albana r.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2024

IT'S A SCAM! They keep finding excuses for over a month about why the system is not working, even after we paid over USD 5k. DON'T BUY!

THE WORST EXPERIENCE OUT OF ALL THE FORENSIC TOOL PROVIDERS WE HAVE BEEN TALKING TO.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A customer service employee, Hunter, was helpful.

Cons:

other than that, this company is a scam. They seem not to have a product that actually works but charge customers horrendously. They keep finding excuses for why the "activation code" might not work. Today, I had enough when one of the managers seriously asked me, "Have you been using the code already? You know you can only use it once?" That reached my limit of patience. Not only are they a scam, but they also try to blame it on their customers.

Reasons for choosing Exterro E-Discovery Software Suite

Because it seemed easy to use. We didn't know how horrible their customer service and the product truly were. A nightmare.

Vendor Response

Thank you for sharing your experience—we sincerely regret that it was not a positive one. While we're glad to hear that Hunter was helpful, we're very sorry that the rest of your experience did not meet your expectations. Your feedback is being taken seriously, and we’re actively reviewing what went wrong during your activation process and customer service interactions. This is not the experience we aim to deliver, and we apologize for any confusion or frustration you encountered. The activation process should be straightforward, and if it wasn't, that's on us to fix. We appreciate you calling attention to the issue and want to ensure it's addressed appropriately. If you're open to it, we’d like to connect directly to better understand the situation and work toward a resolution. Please feel free to reach out to us so we can assist further. Thank you again for your feedback—it helps us improve. —The Exterro Team

Replied June 2025

Weronika T.

Verified reviewer

Furniture

201-500 employees

Used weekly for free trial

Review source

Reviewed May 2023

Exterro E-Discovery Software Suite

My experience with Exterro E-Discovery Software Suite has been positive, as it provided a comprehensive and efficient solution for managing e-discovery processes. While there were challenges in terms of the learning curve and pricing, it significantly improved our ability to handle electronic evidence in legal cases.

Ratings Breakdown

Ease of use

Functionality

Pros:

One aspect I liked most about Exterro E-Discovery Software Suite was its comprehensive and integrated approach to e-discovery, providing a centralized platform for managing the entire process. The suite's powerful data analytics and advanced search capabilities greatly enhanced our ability to efficiently identify, collect, and analyze relevant electronic evidence.

Cons:

One drawback I experienced was the initial learning curve associated with understanding and navigating the various modules and functionalities. Additionally, the pricing structure of the suite could be complex, and the licensing costs for certain advanced features might pose challenges for organizations with limited budgets.

Vendor Response

Thank you so much for taking the time to share your experience with the Exterro E-Discovery Software Suite. We’re thrilled to hear that the platform’s comprehensive and centralized approach, along with the advanced search and analytics capabilities, have made a positive impact on your e-discovery process. We also appreciate your honest feedback about the initial learning curve and pricing structure. We're continuously working to improve the user experience and make onboarding more intuitive, and we're always looking for ways to deliver more value and transparency around pricing. Your insights help us grow, and we’re grateful for your partnership. If there’s ever anything we can do to further support your team, please don’t hesitate to reach out. —The Exterro Team

Replied June 2025

Verified

Reviewer

Renewables & Environment

1001-5000 employees

Used daily for more than 2 years

Reviewed February 2019

Legal hold, ECM

Excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Consistent view and use across platform.

Cons:

No major issues. When I find something the software doesn't do, they will review and often add it to their next upgrade.

Erin M.

Verified reviewer

Government Relations

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Lots of Power but How to Use

I work for a large business, and need our discovery software to be an "all in one," that is do it all. Exterro has the capabilities of getting large holds reviewed, marked, Bates-labeled and produced, but getting it all done is troublesome. Lack of one-on-one training initially? But getting assistance is trouble too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It can process millions of documents quickly

Cons:

Lack of training, assistance, and difficulty (not user friendly)

Tanya C.

Verified reviewer

Legal Services

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed May 2019

Pros and Cons

We have been able to automate our legal hold process using Exterro; and also found other creative ways to apply the functionality such as tracking business continuity efforts related to preserving data sources.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the HR integration and project management features. The integration is helpful to track employee movement and changes in status. The PM module streamlines the workflow and makes the process more efficient.

Cons:

The UI isn’t the most intuitive and there can be a lot of clicks. Being in a multi tenant environment can also have its limitations.

Laura J.

Verified reviewer

Pharmaceuticals

5001-10000 employees

Used other for more than 2 years

Review source

Reviewed May 2019

Exterro Legal Hold Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Once a template is created for a matter, it is very efficient to issue Legal Holds to the Custodians. When multiple lawsuits are filed.

Cons:

There is no back button feature. For example: when updating a template to add new or custodians you can search by cost center add the custodians, then you have to redo the search from a blank form rather than going back to input a different cost center. This also, happens during the creation of the template as well.

Laura B.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used monthly for less than 2 years

Reviewed March 2019

Exterro Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I do like how you can tag and batch documents in the review portal and do rolling production.

Cons:

It is confusing and there are lots of updates that seem to upset the flow and functionality. Customer service is difficult to understand, and more often than not I walk away with more questions than answers. Also, we have attempted to get onsite training directly from Exterro for our office and have been turned down repeatedly for various reasons.

Showing 1 - 9 of 9 Reviews