Dashly 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Dashly is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dashly

4.7

(47)

Pricing

Starting at $39.00 per month

About Dashly

Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their performance on a unified platform. Product managers can identify and resolve bottlenecks in the sales funnel, monitor user journeys, build onboarding campaigns for specific segments.

Customer executives can quickly respond to clients' requests, answer queries using the built-in knowledge base and launch NPS campaigns.

Dashly Screenshots

Dashly Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

usage based, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Dashly Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Dashly
A/B Testing
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Notifications
API
Appointment Scheduling
Audience Targeting
Calendar Management
Campaign Analytics
Campaign Management
Campaign Segmentation
CAN-SPAM Compliance
Chatbot
Contact Database
Customer Communication
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable CTAs
Customizable Templates
Dashboard
Data Import/Export
Drip Campaigns
Dynamic Content
Email Automation
Email Campaign Management
Email Management
Email Marketing
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Geotargeting
Image Library
Interaction Tracking
Knowledge Base Management
Knowledge Management
Landing Pages/Web Forms
Lead Capture
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
List Management
Live Chat
Marketing Automation
Multi-Campaign
Multi-Channel Data Collection
Multi-Channel Marketing
Offline Form
One-to-One Messaging
Performance Metrics
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
ROI Tracking
Search/Filter
Segmentation
Sentiment Analysis
Subscriber Management
Surveys & Feedback
Tagging
Template Management
Visual Analytics
Website Visitor Tracking
WYSIWYG Editor

Dashly Integrations

WordPress

Zendesk Suite

OpenCart

WooCommerce

Slack

See all 17 integrations

Dashly User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

13%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.7

Functionality

4.5

Stefan G.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

Top-notch conversational marketing platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dashly is a so-called "conversational marketing platform" that comes with chatbots to provide top-notch support (it's almost impossible for us as a small business to provide 24/7 support. This is how we get some rest!), pop-ups to grow your email list, a knowledge base, email marketing automation and more. Getting set up was fairly straightforward, thanks to the starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base. Unlike some of its competitors, Dashly stands out for its simple and clean interface.

Cons:

The knowledgebase design definitely needs some more love. Also I'm not a huge fan of the thin line icons in the backend.

Reasons for choosing Dashly

We chose Dashly for its ease of use, value for money and clean user interface.

Seth G.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

Best priced and easy to use

I have connected with Dashly support via the chat widget from within the account and they have always responded within 24 hours. I also felt that they genuinely care about ensuring my account is properly set up and I have a good experience with the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most important Dashly feature for me is the ability to use my own brand. The emails come from my own domain, there is no Dashly branding.The best Dashly feature in my opinion is the ability to view all messages in one location and know all the necessary details about each lead. You can then follow up with each lead via email and they can see a history of their interaction/messages when they visit the website again.Having a great-looking website is not enough, you'll need something like Dashly to perform that necessary little push to get website visitors to engage.Dashly is very easy to use. They have an easy to understand articles and videos explaining how to use the features. I have used some other apps similar to Dashly in the past and felt that a technical background was needed to fully make use of each feature being offered, but Dashly is so user-friendly.

Cons:

I wish there was an ability to use multiple email domains. The chatbots can be used on multiple websites but I think we are only allowed to use one email domain when sending a copy of the conversation to a lead.

Reasons for choosing Dashly

Intercom is too expensive.

Reasons for switching to Dashly

11Sight is great for on-the-spot discussions with leads but it has no chatbot feature.

Iliya A.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

If you get 1 account with extra pay for 3 more leadbots, you may find that only 1 is useful

Good support and easy development process but with great limitations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The straightforward bot development process

Cons:

Not only do the bots not support some basic features (like resetting the bot or calling the client by name when provided and I found about 10 more), but if for example you pay for 3 additional bots then they have to have the same name and avatar which makes them non-functional for different purposes and sites. (It's like having only 1 bot and its clone brothers). If you really want 3 completely different bots you have to pay for 3 different accounts (admin / site)

Reasons for choosing Dashly

easy development process

Mark T.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Ideal cat solution! A very good alternative to the current giants.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am a small business owner and I am always looking for solutions which will make my life easier. I recently discovered Dashly and I am simply amazed by the variety of options that they offer. Dashly is an amazing tool that not only saves my time, but also allows me to increase sales in my online shops. The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat. What's more, it also allows me to reach out via email to customers who have left the site without making a purchase. All in all, I now feel that I have more control over the transactions made in my shop and, above all, I can quickly help customers find what they need. I definitely recommend it!

Cons:

Tariffs are quite complicated and it took me some time to understand how lifetime plans add up to monthly subscriptions, and which of the plans they offer will suit my needs

Reasons for switching to Dashly

Tidio would not optimise the user experience so perfectly.

Michael D.

Verified reviewer

Gambling & Casinos

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

All-In-One solution for communication with customers on different channels

We needed an integrated solution for communication with potential customers and marketing. That's what Dashly aims to provide.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Dashly to create new leads. Triggered chat messages and marketing popups are shown based on visitor behavior on our website. Additionally, we offer customers support with our support chat bot and knowledge base articles when our team is offline.

Cons:

We would like to get more insight in what visitors are doing on our website. This will help us to target potential leads better.

Reasons for choosing Dashly

Dashly is cheaper than Intercom but is similarly feature-rich.

Reasons for switching to Dashly

With Dashly, we don't need three different SaaS' anymore.

Mark T.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Amazing all-in-one solution for lead nurturing and customer support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy is was to get up and running. Just install the code on my site and BOOM, I was able to start accepting new chats. Also I love how sales and support team can collaborate. The Dashly support team was also super responsive and helpful!

Cons:

There are a few minor bugs that caused me to reach out to their support team, but they were able to resolve them quickly.

Reasons for choosing Dashly

The value, relative to the cost.

Reasons for switching to Dashly

The biggest issue was cost. We were spending $500+ each month for even just some of the basic features that now Dashly has replaced.

Vanessa D.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2023

Robust Lead Generation and Customer Engagement on your website

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly platform and clean UI with lots of features to easily engage with visitors on your website. The ability to customize the chatbot to work for your business's specific needs and requirements.

Cons:

I would like the ability to integrate the welcome bot without purchasing as an add-on. Limited number of leadbots and triggered messages per plan.

Reasons for choosing Dashly

I choose Dashly over Tidio because of the robust features it offers.

Reasons for switching to Dashly

More price effective and more robust features available

Dmitry C.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

Dashly helps to convert more leads and warm them up for the Sales team. Good alternative to Intercom

I am responsible for lead generation at Belkins. My goal is to provide our sales team the hottest and qualified leads. When we launched Belkins website and started paid ads we need to convert the new traffic into leads. We used Intercom before. When I tried to test my ideas on how to capture the leads - I realized that I need to wait for my dev team for advanced setting. Here Dashly came in. It has the tool to map the events for triggered messages. So no code skills required. Dashly helped to convert the new visitors from paid ads into leads. It Tracks the behavior of every visitor and sends triggered pop-ups to the “hottest” people that are ready to leave email and try Belkins services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It fully covered all the jobs that Intercom did for us. And it is more affordable. It seems that their support team 24/7 here - they are ready to help and assist you in making your ideas live.

Cons:

We have a one-page application website. It took some time to set up tracking on it. I suppose it is more about our complex way to improve our SEO. One page apps are not widespread and again Dashly team helped us to cover this issue.

Reasons for switching to Dashly

The intercom was a “nice to have” product. I could not make my ideas on capturing leads happen with it. It needs a dev team to do the advanced settings. After 2 weeks with no success, we decided to look for an alternative.

Ivan A.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Excellent for communicating with clients.

So far my experience is very positive, I keep implementing and the support team is very helpful and always available

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The possibility of creating direct communication with my clients, as well as managing marketing and creating chatbots for faster communication seems fantastic to me.The design is impressive and clean

Cons:

I would love to have a script that connects to the data in my SaaS system to better manage my users' subscriptions, other than that I think overall dashly is great

Reasons for choosing Dashly

Dashly has a better offer and its features and integrations are very good

Reasons for switching to Dashly

Intercom is good but excessively expensive and has many features that confuse a common user, Dashly has a good price, is friendly, functional and stable

Francisco O.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Friendly UX/UI and great support team

The Conversations/Chat section work flawless, the support team at any time, even Sundays (Team did that) working for me, helping me with the setup and integrations. All experience good from the very beginning.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Feature rich focus on Ecommerce, integrations for that area work great. (Woocommerce, etc) Central Data at hand with customer (Lead cards) Powerful API for integrations

Cons:

Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found. You must have authentication in place to prevent multiple site visitors count.

Reasons for choosing Dashly

Features and personalisation options are endless, that is superior even at what you can do with other competitors. Definitively worth a try if you have a Saas and need a solution for lead generation and customer support.

Showing 1 - 10 of 47 Reviews

See All Reviews