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SimpleWorks

Overview

SimpleWorks 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

SimpleWorks
SimpleWorks
4.5
(15)

Pricing

Starting at $30.00 per year

About SimpleWorks

SimpleCRM, offered by Simpleworks, is an exceptional CRM and AI-based solution designed specifically for mid-sized and large enterprises in the Asia Pacific, Middle East, and North Africa regions. With headquarters in Singapore and development centers in Nagpur and Hyderabad, Simpleworks ensures high scalability and adheres to ISO 27001:2013 standards, providing a reliable and secure platform. Our expertise extends beyond the Asia Pacific region, allowing businesses in the Middle East and North Africa to leverage SimpleCRM's robust features and capabilities to streamline customer relationship management and drive business growth. With our comprehensive solution, businesses in these regions can enhance customer experiences, optimize processes, and achieve their CRM objectives with confidence.

The solution offers a diverse portfolio of products tailored to meet various business requirements. It includes an Omnichannel Support Centre System, Omnichannel Lead Management System, Marketing Automation, Sales Mobile App, Smart AI Chatbot, Digital Account Opening Solution (Mobile App & Bot), and AI-Based Predictive Analytics. This comprehensive range of products empowers businesses to stre...

amline customer support, optimize lead management, automate marketing processes, enhance sales activities, and harness the power of AI for intelligent decision-making. Backed by a team of approximately 100 dedicated professionals with vast experience in over 400 CRM projects, SimpleCRM provides robust product support. The company has a global presence with sales and support offices and partners worldwide, ensuring exceptional service and assistance. With a track record of successful delivery and expertise gained from over 350 software projects, Simpleworks serves a notable customer base that includes prominent insurance and banking organizations across Asia. Whether catering to large enterprises with CRM users ranging from 500 to 5,000+ or SMBs with CRM users ranging from 5 to 500, SimpleCRM caters to the diverse needs of businesses in the Middle East, North Africa, South Asia, and Southeast Asia regions. Offering impressive product capabilities, reliable support, and extensive industry experience, SimpleCRM from Simpleworks emerges as the ideal CRM solution for businesses seeking to optimize customer management, drive growth, and stay ahead in a competitive market.

SimpleWorks Screenshots

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SimpleWorks Pricing and Plans

Starting price: $30.00 per year
Free Trial
Free Version

Basic

$30.00

per user, per year

No plan information available

    Sales Edition

    $30.00

    per user, per year

    No plan information available

      Professional Edition

      $50.00

      No plan information available

        Enterprise Edition

        $70.00

        No plan information available

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          SimpleWorks Features

          • Popular features found in CRM
            Calendar Management
            Customer Journey Mapping
            Email Management
            Quotes/Estimates
            Reporting/Analytics
            Sales Pipeline Management
            Segmentation
            Task Management
            Territory Management
            Workflow Management
          • More features of SimpleWorks
            A/B Testing
            Access Controls/Permissions
            Activity Dashboard
            Activity/News Feed
            Activity Tracking
            Alerts/Escalation
            Alerts/Notifications
            API
            Appointment Scheduling
            Approval Process Control
            Archiving & Retention
            Assignment Management
            Audit Management
            Audit Trail
            Automated Responses
            Automated Scheduling
            Autoresponders
            Behavior Analytics
            Business Process Automation
            Business Process Control
            Calendar/Reminder System
            Calendar Sync
            Call Logging
            Campaign Analytics
            Campaign Management
            Campaign Planning
            Campaign Scheduling
            Campaign Segmentation
            Canned Responses
            Case Management
            Channel Management
            Chatbot
            Chat/Messaging
            Chat Transcript
            Churn Management
            Click Tracking
            Client Management
            Code-free Development
            Collaboration Tools
            Commenting/Notes
            Commission Management
            Communication Management
            Compliance Management
            Configurable Workflow
            Contact Database
            Contact Management
            Content Creation
            Content Management
            Contextual Guidance
            Conversion Tracking
            Corrective and Preventive Actions (CAPA)
            CRM
            Customer Complaint Tracking
            Customer Database
            Customer Experience Management
            Customer History
            Customer Segmentation
            Customer Service Analytics
            Customer Surveys
            Customizable Branding
            Customizable CTAs
            Customizable Dashboard
            Customizable Fields
            Customizable Forms
            Customizable Questions
            Customizable Reports
            Customizable Templates
            Customization
            Dashboard
            Dashboard Creation
            Data Analysis Tools
            Data Connectors
            Data Import/Export
            Data Synchronization
            Data Visualization
            Document Management
            Document Storage
            Drag & Drop
            Drip Campaigns
            Dynamic Content
            Email Campaign Management
            Email Distribution
            Email Marketing
            Email Reminders
            Email Templates
            Email Tracking
            Engagement Tracking
            Event Marketing
            Event Triggered Actions
            Feedback Management
            File Sharing
            Forecasting
            For Financial Institutions
            For Insurance Industry
            Forms Automation
            Forms Management
            For Sales Teams/Organizations
            GDPR Compliance
            Goal Setting/Tracking
            Graphical Workflow Editor
            Image Library
            Insurance Management
            Intent Recognition
            Interaction Tracking
            Internal Chat Integration
            Issue Management
            Issue Tracking
            Kanban Board
            Knowledge Base Management
            Knowledge Management
            Landing Pages/Web Forms
            Lead Capture
            Leaderboards
            Lead Generation
            Lead Management
            Lead Nurturing
            Lead Qualification
            Lead Scoring
            List Management
            Live Chat
            Marketing Automation
            Marketing Reports
            Mass Texting
            Message Personalization
            Mobile Access
            Mobile App
            Mobile Optimization
            Mobile Survey
            Monitoring
            Multi-Campaign
            Multi-Channel Communication
            Multi-Channel Data Collection
            Multi-Channel Distribution
            Multi-Channel Management
            Multi-Channel Marketing
            Multi-Language
            Multiple Data Sources
            Multiple User Accounts
            Natural Language Processing
            Natural Language Search
            Negative Feedback Management
            No-Code
            NPS Survey Structure
            Opportunity Management
            Performance Management
            Performance Metrics
            Personalization
            Pipeline Management
            Pre-Configured Bot
            Predictive Analytics
            Preview Functionality
            Prioritization
            Process Change Tracking
            Process Modeling & Designing
            Process/Workflow Automation
            Product Catalog
            Progress Tracking
            Prospecting Tools
            Quality Assurance
            Question Branching
            Real-Time Analytics
            Real-Time Data
            Real-Time Monitoring
            Real-Time Notifications
            Real-Time Reporting
            Real-Time Updates
            Referral Tracking
            Relationship Tracking
            Reminders
            Reporting & Statistics
            Response Management
            Revenue Management
            ROI Tracking
            Role-Based Permissions
            Routing
            Rules-Based Workflow
            Sales Activity Management
            Sales Forecasting
            Sales Reports
            Sales Trend Analysis
            Scheduled/Automated Reports
            Scheduled Messaging
            Search/Filter
            Self Service Portal
            Sentiment Analysis
            Service Level Agreement (SLA) Management
            Shared Inboxes
            Single Sign On
            SMS Messaging
            Social Media Integration
            Social Media Monitoring
            Speech Recognition
            SSL Security

          SimpleWorks Integrations

          PayPal
          PayPal
          Telegram
          Telegram
          Viber
          Viber
          WhatsApp
          WhatsApp
          Docusign
          Docusign
          Metabase
          Metabase

          See all 11 integrations

          SimpleWorks User Reviews

          Overall Rating

          4.5

          Ratings Breakdown

          5

          60%

          4

          27%

          3

          13%

          2

          0%

          1

          0%

          Secondary Ratings

          Ease of Use

          4.1

          Value for money

          4.3

          Customer support

          4.5

          Functionality

          4.4

          Have you used SimpleWorks and would like to share your experience with others?

          travis's profile

          travis q.

          Verified reviewer

          Real Estate

          Self-Employed

          Used daily for less than 6 months

          Review source

          Reviewed August 2021

          Good and simple and inexpensive

          5

          Ratings Breakdown

          5
          Ease of use
          5
          Value for money
          5
          Functionality
          icon
          Pros:
          The price, best for startups with low capital
          Cons:
          Not as many features as other crms, so i switched products

          Read More

          HV

          Hemalkumar V.

          Verified reviewer

          Education Management

          201-500 employees

          Used daily for more than 2 years

          Review source

          Reviewed March 2020

          Excellent with Intelligence

          4

          As mentioned earlier, it is our daily driver whether from the employee side of the participant's side. It makes our life way easier. However, I still believe in the fact that there will always be a chance of improvement.

          Ratings Breakdown

          4
          Ease of use
          4
          Value for money
          4
          Customer support
          4
          Functionality
          icon
          Pros:
          SimpleCRM is our daily driver for incoming Enquiries and gives us the flexibility to work based on our customization. Whenever and wherever you need you can import/export data according to your needs. In our institution, we offer three different kinds of Executive Education programmes which have a unique way of dealing and SimpleCRM has proven here its area of expertise. Great Work
          Cons:
          We have faced many queries related to exporting the data which I am not able to understand. Record shows differ from the downloaded. Eventually, that costed us from our vendor as service charge. As we are working daily with the software I think the look can be a bit more refine/modern just like different themes we have on the phone. Not that customization but simple color change options will do the work.

          Reasons for choosing SimpleWorks

          Based on my knowledge, not considered any other product.

          Reasons for switching to SimpleWorks

          Because of the Business Growth and the high level of customization demand.

          Read More

          UJ

          Umesh J.

          Verified reviewer

          Insurance

          501-1000 employees

          Used daily for more than 2 years

          Review source

          Reviewed March 2020

          SimpleCRM - User Comments

          3

          Average

          Ratings Breakdown

          3
          Ease of use
          3
          Value for money
          3
          Customer support
          2
          Functionality
          icon
          Pros:
          This product is good and has so many features which could help your organization and MI in supporting business.
          Cons:
          The system is not stable. The functionalities you tested and confirms goes wild in usage. No track of the same also unless user find it out. Also when we request a change, it would be done but they never see the side effects of it. Many times, once the requested one is corrected, there is another issue raised due to that correction,

          Read More

          SD

          Shyamala D.

          Verified reviewer

          Insurance

          1001-5000 employees

          Used daily for more than 2 years

          Review source

          Reviewed February 2020

          Insurance CRM that streamline the scattered processes

          5

          The CRM solution helped us to streamline the scattered processes into one system. It helps to monitor SLA's and violations. A great level of transparency is a plus point.

          Ratings Breakdown

          4
          Ease of use
          5
          Value for money
          5
          Customer support
          4
          Functionality
          icon
          Pros:
          A great level of customization is possible. The team is supportive when it comes to changes. The solution was required to connect a branch network of 260 and 1000+ employees. The system should also be able to integrate with 20+ systems, in order to provide a 360 view of the client.
          Cons:
          Interfaces are not user friendly. The outlook is complicated. Standard format.

          Reasons for choosing SimpleWorks

          Comparing with the renowned service providers, the pricing is low, licensing was flexible. Considering the amount of customization, the system seems robust Technical support was available wherever needed. The solution was required to connect a branch network of 260 and 1000+ employees. The system should also be able to integrate with 20+ systems, in order to provide a 360 view of the client.

          Reasons for switching to SimpleWorks

          Complex. New server requirements arised and the implementation needed high speed netwrok connection across the company.

          Read More

          VR

          Verified
          Reviewer

          Banking

          2-10 employees

          Used daily for more than 2 years

          Review source

          Reviewed March 2020

          Wealth Management Firms Most Suitable SimpleCRM

          5

          One of the best tools I have seen to manage our client's wealth and portfolio. Very exciting with it's AI and ML-based sentiment analysis with product suggestion engine.

          Ratings Breakdown

          5
          Ease of use
          5
          Value for money
          5
          Customer support
          5
          Functionality
          icon
          Pros:
          It helped us to manage all our client portfolios effectively and generate a profitable dashboard for each customer. The customer 360 allows smart tile for all capital management and trading details from stock trading system integration
          Cons:
          As of now I genuinely don't think there is any.

          Read More

          mC

          monali C.

          Verified reviewer

          Education Management

          501-1000 employees

          Used daily for more than 2 years

          Reviewed May 2020

          Simple CRM software Review

          5

          Benifits : Critical Data Management. Ease for call centre team. Difficulty: Report parts At the time of agreement update version was not clear understanding was there.

          Ratings Breakdown

          5
          Ease of use
          4
          Value for money
          4
          Customer support
          5
          Functionality
          icon
          Pros:
          With this software ther is 'Ease in operation' for the users speard accross India
          Cons:
          With this Reports are not easily confrigable

          Reasons for choosing SimpleWorks

          1. Cost 2. Customise as per organization

          Read More

          RP

          Rasika P.

          Verified reviewer

          Insurance

          501-1000 employees

          Used daily for more than 2 years

          Review source

          Reviewed March 2020

          Insurance CRM most suitable for claim services with AI & chatbot

          5

          Everything we have in customer 360 in tile form is amazing. The best role of our Machan (Chatbot) that's integrated on our website for customer's direct integration and claims automation.

          Ratings Breakdown

          5
          Ease of use
          5
          Value for money
          5
          Customer support
          5
          Functionality
          icon
          Pros:
          SimpleCRM is most easy to adopt and the ability to integrate with our other applications gave good customer 360. Claim submission and approval - full automation AI enabled Chatbot with SimpleCRM will add more value to our service management
          Cons:
          Training material and knowledge base should be better. Some good training videos will be more helpful.

          Read More

          CM

          Cyrus M.

          Verified reviewer

          Information Services

          51-200 employees

          Used daily for more than 2 years

          Review source

          Reviewed March 2020

          Review - SimpleCRM

          4

          As a business we have been with SimpleCRM since it started. We are very pleased with the leadership, management and desire to continually enhance the product as per change of service requirements .

          Ratings Breakdown

          4
          Ease of use
          4
          Value for money
          4
          Customer support
          4
          Functionality
          icon
          Pros:
          it is a modular software, which allows for different aspects and elements of unrelated information to be saved within its own silos, but with the benefit of using these elements together to create products and services
          Cons:
          As with all software it has bugs, but no real game changers.

          Read More

          NP

          Nalan P.

          Verified reviewer

          Insurance

          1001-5000 employees

          Used daily for more than 2 years

          Review source

          Reviewed March 2020

          SimpleCRM to manage your sales funnel better

          3

          Giving a visibility to bancassurance partners on the leads they given, Implement sales behavior to manager new business funnel

          Ratings Breakdown

          2
          Ease of use
          3
          Value for money
          4
          Customer support
          4
          Functionality
          icon
          Pros:
          It has a built in structured platform which enables to build customized UIs on top without changing the core functionalities
          Cons:
          Better to reduce number of steps as it create more complexity and user friendly issues

          Reasons for choosing SimpleWorks

          Price was competitive over other product and long term relationship

          Read More

          Afreen's profile

          Afreen C.

          Verified reviewer

          Financial Services

          51-200 employees

          Used daily for less than 6 months

          Reviewed December 2020

          Waterfield Advisors Feedback

          5

          Better lead management. Client tracking on the go.

          Ratings Breakdown

          5
          Ease of use
          5
          Value for money
          5
          Customer support
          5
          Functionality
          icon
          Pros:
          Easy integration with other software. Great Assistance and team support for query redressal.
          Cons:
          Improve in the UI, apart from that the application and its features are great.

          Reasons for choosing SimpleWorks

          Cost effective Customization Great service Mobile app feature

          Read More

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