Cilio 2026: Benefits, Features & Pricing

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Overview
Screenshots
Top Alternatives Preview
Pricing and Plans
Features
User Reviews

Overview

Cilio

4.9

(7)

Pricing

Starting at $100.00 per month

About Cilio

Customer Installations Online (CiO) is a field service management software from Cilio Technologies. It has all the tools a growing home services business needs, including order creation, appointment scheduling, route optimization, crew management, project closing and more. It offers the team a single place to view and manage all work from any source.

CiO software is easy to get started and easy to use. Best of all, it’s configurable for users' specific business processes. Employees can rename and rearrange fields to capture the information as per business requirements. Users can even set up their own system buttons to complete multi-step processes with a single click. For example, with one click, users can complete all the tasks involved in assigning work, send notes to the installer, send a scheduling text to the customer, and set up an entry in QuickBooks application.

CiO is used by contractors across segments, including flooring, doors and windows, roofing, appliance repair, garage door, fencing, countertops, plumbing and more. CiO can help users digitize businesses, reduce reliance on manual or paper-based processes and improve the efficiency of team members.

For contract...

Cilio Screenshots

Cilio Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per user, per month

No plan information available

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Cilio Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Cilio
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
API
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Contact Database
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dispatch Management
Drag & Drop
Electronic Signature
Email Management
Employee Management
Employee Scheduling
Facility Scheduling
File Storage
GPS
Lead Management
Maintenance Scheduling
Multi-Location
Online Booking
Quotes/Estimates
Real-Time Data
Real-Time Notifications
Real-time Scheduling
Real-Time Updates
Reporting & Statistics
Resource Scheduling
Routing
Scheduling
Service History
Task Scheduling
Third-Party Integrations
Workflow Management
Work Order Management

Cilio User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.9

Have you used Cilio and would like to share your experience with others?

Robert B.

Verified reviewer

Construction

2-10 employees

Used daily for less than 12 months

Reviewed February 2022

Great Company to use

Great job. Great Support Staff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great company to work with!!! Their support staff is awesome and have really helped us streamline our business from billing to sch. I would recommend them to anyone wanting to get their construction business in line and keep everything in one place. They have a great staff West is one of the best in helping get you set up and being there for you when you need her. Also there is other support staff that are right there with her anytime I need anything or think of something they make it happen. I thank them for all that they do for John Evans Const and Design.

Cons:

Really have nothing negative to say!! They have always been there for us when we need them

Reasons for choosing Cilio

I used them from another company I worked for. And knew they would be a great fit for our new company.

Vendor Response

Thank you so much Robert! We're happy to play a role in your success for this coming year!

Replied February 2022

Stacy L.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed February 2022

Best Software around

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything from the ease of use to scheduling, to work flow, to customer care, this software makes our job easier. They have someone available during work hours who can help me at any time I need.

Cons:

I use this in every aspect of my business and I really have not come across any cons.

Reasons for choosing Cilio

It helped my business, eliminated the need for another employee, etc.

Vendor Response

Thanks so much Stacy! You and your team have been great to work with.

Replied February 2022

Nick S.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed February 2022

Great all around system to manage a large amount of orders and crews efficiently. Highly recommend!

Overall experience has been very good! Great customer service and friendly people to work with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of scheduling customers and storing all information and attachments related to a customer. The ability to utilize texting and automation around several different features.

Cons:

Not having an app that you can download from the app store. Having an easy to use app for the crews in the field would be very useful.

Reasons for choosing Cilio

Better customer service.

Reasons for switching to Cilio

Outgrew the previous platform.

Vendor Response

Thanks so much for your feedback! Be sure to check out our "CiO GO" offline app. Gives field crews a very clean made-for-mobile experience where they can see customer info, job details, notes, and attachments with zero wifi or data coverage. Let's them update job records, signoff on jobs, and add attachments anywhere. System auto-syncs when they drive back into a coverage area. Contact us for details or a visual of how it works!

Replied February 2022

Nancy G.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed February 2022

Great software service

Very good experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use software, very organized....

Cons:

When IMS updates information it doesn't sync to Cilio, and sometimes notes doesn't send to IMS or send it twice.

Reasons for choosing Cilio

Recommended by friends.

Brenda F.

Verified reviewer

Construction

501-1000 employees

Used daily for less than 6 months

Reviewed February 2022

Scheduler that uses CILIO on daily basis

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Its easy to use. Friendly. have minor issues.

Cons:

I wish I have more access to Lowes software, sometimes customers ask questions regarding to their order and dont have much to go by...

Jackie W.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Reviewed February 2022

Very Satisfied User

LOVE IT! Customer service is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly. Able to modify to our needs

Cons:

I have not encountered any aspect of this product that I have not liked or had any issues with

Reasons for choosing Cilio

Easy to set-up, easy to use, excellent customer support

Vendor Response

Thanks so much for your kind words Jackie! Great to have you on the team!

Replied February 2022

Elise B.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Reviewed February 2022

Happy users

Helpful and supportive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is all inclusive for our needs to work with a big box retailer and organize our own work. We have been able to maximize profits with the use of this system

Cons:

Some of the intricate problems that it has communicating with the big box system.

Reasons for choosing Cilio

Transparency

Showing 1 - 7 of 7 Reviews