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Updated May 6, 2025 at 2:05 PM

Simpro 2026: Benefits, Features & Pricing

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Written by Laura Burgess

Content Analyst

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Edited by Caroline Rousseau

Senior Editor

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On this page
  • Our Summary
  • Pricing and Plans
  • Features
  • Integrations
  • Key Sentiments
  • User Reviews
  • Frequently Asked Questions

Our Summary

Simpro
Simpro
4.0
(140)

Pros:

  • Training and support
  • Ease of use

Cons:

  • Sales misrepresentation
  • Syncing errors

Pricing

Pricing available upon request

What is Simpro:

Simpro is field service management software designed for those in the trade service industry, such as electricians, HVAC installers, and plumbers. It has tools for tasks such as writing quotes, scheduling jobs, managing inventory, and financial reporting.

Why we like Simpro:

Simpro shines for its billing and invoicing features, as well as its calendar management capabilities. It also provides users with mobile access, which is key for service providers who spend many hours on the road and at job sites.

Who should use Simpro:

Simpro is a good choice for organizations that have to manage teams of service professionals. It’s a solid fit for smaller companies, with 56% of reviewers hailing from organizations with between 11 and 200 employees.

Simpro Screenshots

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5

Simpro Overview

Simpro is a field service management solution designed for trade and field service businesses. It streamlines operational workflows such as job quoting, scheduling, asset tracking, customer management, project management and reporting. It is suitable for businesses of any size, from small trade businesses to large enterprises, across various industries including electrical, plumbing, HVAC, security and fire protection.

Simpro offers features to help businesses improve day-to-day operations. The solution allows users to estimate, invoice and accept payments. It also assists...

with automating data, integrating with other systems, and connecting digital to physical with IoT. Additionally, the solution provides tools for inventory management, enabling users to order stock, maintain control and enhance warehouse operations. To help manage the workforce, Simpro offers job scheduling, fleet tracking and communication features.

Simpro Pricing and Plans

Free Trial
Free Version

SIMPRO Premium

Pricing available upon request

Plan includes:

  • Quoting & Estimating
  • Field & Contractor Scheduling
  • Real-Time Inventory Management and Purchasing
  • Field Operations Management
  • Invoicing & Payments
  • Accounting & Financing
  • Reporting & BI

SIMPRO Premium & Digital Forms

Pricing available upon request

Plan includes:

  • Custom Form Builder With Drag-and-Drop Function
  • Intelligent Form Population
  • Centralized Form Database and Management System
  • Workflow Automation
  • Electronic Send and Share Capability
  • Lets Field Technicians Swiftly Collect Data When On-Site

SIMPRO Premium & Data Feeds

Pricing available upon request

Plan includes:

  • Data Source Monitoring & Extraction
  • Automatically Scan Data
  • Process PDF CSV Excel & Text File Attachments
  • Automated Data Entry
  • Workflow Triggers and Rules-Based Automation
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Compare Pricing

Compare pricing across our most frequently recommended Billing and Invoicing products.

Software options
Starting price*
User rating
$124.42 per month
213

recommendations

CA$9.00 per month
35

recommendations

$21.00 per month
32

recommendations

$20.00 per month
29

recommendations

$22.00 per month
23

recommendations

*Defined as the price above any available free plan

Simpro Features

Drawn from insights across 140 verified reviews, we've outlined Simpro's best and worst rated features and how they stack up against the average rating.

Simpro's score
Category average

Simpro's Best Rated Features

Work Order Management

4.25

3.79 category average

Online Invoicing

4.0

4.25 category average

Third-Party Integrations

3.86

3.69 category average

Simpro's Worst Rated Features

Contact Database

3.0

4.10 category average

Mobile Access

3.05

3.97 category average

Quotes/Estimates

3.17

3.95 category average

  • Popular features found in Billing and Invoicing
    Billing Portal
    Contact Database
    Customizable Invoices
    Invoice Processing
    Mobile Payments
    Multi-Currency
    Payment Processing
    Quotes/Estimates
    Reporting & Statistics
    Tax Calculation
    Time & Expense Tracking
  • More features of Simpro
    Access Controls/Permissions
    Accounting
    Accounting Integration
    Activity Dashboard
    Activity Tracking
    Alerts/Notifications
    API
    Appointment Scheduling
    Approval Process Control
    Asset Lifecycle Management
    Asset Tracking
    Audit Management
    Audit Trail
    Automated Quoting
    Automated Scheduling
    Automatic Backup
    Availability Management
    Barcode/Ticket Scanning
    Barcoding/RFID
    Bid Management
    Billing & Invoicing
    Bills of Material
    Booking Management
    Budgeting/Forecasting
    Budget Management
    Budget Tracking
    Business Process Automation
    Calendar Management
    Calendar Sync
    Calibration Management
    Catalog Management
    Change Order Management
    Check-in/Check-out
    Checklists
    Class Scheduling
    Client Management
    Client Portal
    Collaboration Tools
    Commenting/Notes
    Commercial
    Commercial/Industrial
    Commercial Properties
    Communication Management
    Compliance Management
    Compliance Tracking
    Configurable Workflow
    Contact Management
    Contract/License Management
    Contractor Database
    Contractor Management
    Cost Database
    Cost Estimating
    Cost-to-Completion Tracking
    Cost Tracking
    Credit Card Processing
    CRM
    Customer Database
    Customer History
    Customer Management
    Customer Portal
    Customizable Branding
    Customizable Dashboard
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Customizable Templates
    Data Import/Export
    Data Visualization
    Digital Signature
    Discount Management
    Dispatch Management
    Document Imaging
    Document Management
    Document Storage
    Drag & Drop
    Electrical Estimating
    Electronic Forms
    Electronic Payments
    Electronic Signature
    Email Management
    Employee Management
    Employee Scheduling
    Equipment Maintenance
    Equipment Management
    Equipment Tracking
    Estimating
    Expense Tracking
    Facility Asset Management
    Facility Scheduling
    File Sharing
    File Storage
    Financial Management
    Fitting Management
    Fixed Asset Management
    For AEC Industry
    For Commercial and/or Industrial Electrical Contractors
    Forecasting
    For General Contractors
    For HVAC Companies
    For Locksmiths
    For Mechanical Equipment
    Forms Automation
    Forms Management
    For Plumbing Industry
    For Residential
    For Schools
    Geographic Maps
    Geolocation
    GPS
    Group Scheduling
    Historical Reporting
    Inspection Management
    Integrated Business Operations
    Interaction Tracking
    Inventory Control
    Inventory Management
    Inventory Optimization
    Inventory Tracking
    Invoice Creation
    Invoice History
    Invoice Management
    Item Management
    Job Costing
    Job Management
    Job Scheduling
    Job Tracking
    Key & Lock Management
    Kitting
    Labor Cost Reporting
    Labor Rates
    Lead Management
    Location Tracking
    Maintenance Management
    Maintenance Scheduling
    Milestone Tracking
    Mobile Access
    Mobile Alerts
    Mobile App
    Mobile Signature Capture
    Monitoring
    Multi-Channel Management
    Multi-Location
    Multiple Projects
    Offline Access
    Online Booking
    Online Invoicing
    Online Payments
    Online Time Clock
    Order Management
    Overrun Reporting
    Parts Management
    Payment Collection in the Field
    Percent-Complete Tracking
    Portfolio Management
    Prebuilt Assembly
    Predictive Maintenance
    Preventive Maintenance
    Price/Margin Management
    Pricing and Cost Calculations
    Pricing Management
    Prioritization
    Process Modeling & Designing
    Product Identification
    Production Cost Tracking
    Progress Reports
    Progress Tracking
    Project Billing
    Projections
    Project Management
    Project Planning
    Project Planning/Scheduling
    Project Time Tracking
    Project Tracking
    Project Workflow
    Proposal Generation
    Purchase Order Management
    Purchasing & Receiving
    QR Codes
    Qualification Tracking
    QuickBooks Integration
    Real-Time Data
    Real-Time Monitoring
    Real-Time Notifications
    Real-Time Reporting
    Real-time Scheduling
    Real-Time Updates
    Recurring Appointments
    Recurring Invoicing
    Recurring Orders
    Recurring/Subscription Billing
    Recurring Tasks
    Reminders
    Reorder Management

Simpro Integrations

Based on 140 verified reviews, we've identified products most frequently integrated with Simpro.

Square Payments
Square Payments
Integration rated 5.0 from 2 reviews
MYOB Business
MYOB Business
Integration rated 5.0 from 1 review
Microsoft Outlook
Microsoft Outlook
Integration rated 5.0 from 1 review
Zoho CRM
Zoho CRM
Integration rated 5.0 from 1 review
Tugger
Tugger
Integration rated 5.0 from 1 review
QuickBooks Online Advanced
QuickBooks Online Advanced
Integration rated 5.0 from 1 review

See all 42 integrations

Simpro Key Sentiments

We analyzed 140 verified reviews for Simpro to find out what actual users really think.

Most Positive Sentiments

Field technician management

65% Positive
12% Neutral
24% Negative

Users find Simpro's mobile app useful for managing field technicians, offering real-time progress monitoring and easy task assignment. They appreciate the app's usability for adding time and materials on the go, which enhances efficiency. However, some users experience issues with service ticket creation and reporting limitations, particularly in areas with poor cell service.

Training support

63% Positive
19% Neutral
19% Negative

Reviewers commend Simpro for its extensive training process, which helps them navigate the software's robust features. They find the training sessions well-designed and appreciate the ongoing support that eases the transition to using Simpro. Users also highlight the knowledgeable trainers who ensure their team is comfortable and proficient with the platform.

Customization flexibility

57% Positive
36% Neutral
7% Negative

Reviewers acknowledge Simpro's extensive customization options, which allow them to tailor the software to their business needs. However, they also note that the customization process can be overwhelming and that certain areas, such as quote forms, require more flexibility. Users express a desire for more customizable permissions and template options to better suit their specific requirements.

Least Positive Sentiments

Costs

17% Positive
8% Neutral
75% Negative

Reviewers express concerns about the high costs associated with Simpro, citing expensive setup fees and a money-focused approach from the company. They feel that the software did not meet their expectations and found the overall experience costly and frustrating. Users advise potential customers to consider other options due to the significant financial investment required.

Job costing

46% Positive
42% Neutral
12% Negative

Users appreciate Simpro's job costing capabilities, which provide visibility into project costs and profitability throughout the project lifecycle. They find the software effective in tracking labor, time, and expenses, helping them manage job costs efficiently. Additionally, users value the integration with accounting software like Xero, which enhances their overall financial management.

Invoicing

32% Positive
58% Neutral
10% Negative

Users find Simpro's invoicing features efficient and versatile, allowing them to manage and update invoices seamlessly. They appreciate the ability to handle recurring invoices with ACH and credit card options, which simplifies their billing processes. Additionally, users value the ease of importing supplier invoices and the flexibility to delete or modify invoices as needed.

Simpro User Reviews

Overall Rating

4.0

Ratings Breakdown

5

49%

4

29%

3

9%

2

5%

1

9%

Secondary Ratings

Ease of Use

3.8

Value for money

3.8

Customer support

3.9

Functionality

3.9

Joseph's profile

Joseph A.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Professional and Balanced

5

My overall experience with Simpro has been positive. It’s a comprehensive job management system that helped streamline operations, particularly in areas like scheduling, quoting, job tracking, and invoicing. The integration between field staff and office workflows was especially useful, and having everything in one place improved our efficiency and visibility

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Professional , full work force management, Tracking cost and tracking revenue for a multiple projects. very powerful tools specially for toadies
Cons:
While Simpro is a powerful platform for job management, one of the things I liked least was its user interface, which can feel a bit clunky and unintuitive—especially for new users. It sometimes takes multiple clicks to get to common tasks, which slows down workflows. Additionally, report customisation is limited unless you have advanced skills or external tools, which can be a challenge for teams needing flexible reporting

Read More

HK

Harry K.

Verified reviewer

Building Materials

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Simpro Review

4

Very great so far. We've been live for around 4 months and the difference in our efficiency/reporting is very clear.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Simpro covers a wide range of features and most it does very well. It is simple to use once you've used it for a short while, which is especially helpful for engineers' ease of use.
Cons:
The mobile application logs the engineers out at random intervals, and there is not a clear reason as to why this happens. There are also some features of the system that Simpro does not do so well, but are included.

Reasons for choosing Simpro

The reason was mainly due to pricing & specific business needs.

Read More

JS

John S.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

SimPro Suite is a CRM that Provides a Great Software and Excellent Supprt

5

All clients and leads are easily entered. The site locations are very important since we may deal with a Property Management firm, that has several sites. Each site a specific entity, ie., LLC or related corporate entity. Sites have different Property Managers, Building Supers and in many cases different Purchasing Managers and Account managers.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Our company, Tesco Fire Services, Inc., has been using SimPro for several years. As a sales and marketing manager, I used SimPro as a tool for leads, prospects and eventually clients. It worked fine for me. Implementation Consultant with SimPro visited our office a few weeks ago and introduced me to so much more SimPro has to offer. She showed me all I was missing and how to make SimPro more effective from a sales standpoint. Also, how SimPro enhances our quoting, service calls, billing, invoicing and most of all customer service. She is a first class professional. Her knowledge of SimPro is solid and her enthusiasm is infectious. She combines knowledge with humor. Especially for someone like me that is not a technological person to begin with. Thanks to her and team SimPro is making our lives easier, cost efficient and dependable.
Cons:
I could lie and make something up, but that would be counterproductive. I like SimPro the way it is.

Read More

Guy's profile

Guy F.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Far from great, avoid if possible.

1

It started off pretty bad, they missed training meetings, each time it was a different staff member, as they had left. Support has been poor, product does get slightly improved every now and then. But generally not great. Its a shame, because it has the potential to be great. Just lacking good software developers.

Ratings Breakdown

2
Ease of use
1
Value for money
1
Customer support
1
Functionality
icon
Pros:
I'll come back to this. Struggling to think of anything. I suppose being on hold for 30 minutes at a time, allows for me to reflect my life choices of this software...
Cons:
Support is poor. App requires full reinstall after every update. Regularly has bugs and work is lost. Prices have recently gone up again and there are regular outages. If you try ringing, it's usually a long wait. Support tickets are normally days, not hours for responses.

Read More

CH

Carl H.

Verified reviewer

Construction

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed November 2025

simpro honest review

1

one we would like to forget, but they won't let you due to binding contract. They promised to work with us to part ways after agreeing the system wasn't working only for their vice president of sales to completely renege on this.

Ratings Breakdown

1
Ease of use
1
Value for money
1
Customer support
1
Functionality
icon
Pros:
They're good at marketing, to point of contract being signed. They suggest an intuitive leaning platform....
Cons:
the system requires a full time inputter, is extremely time consuming and the results do not warrant the input. after sales service is offensive at best. Be very careful about the contract which you will NOT be allowed to alter at all unless its to their advantage.

Read More

Delaney's profile

Delaney H.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

Disappointing and wasted money - HORRIBLE SUPPORT

2

I would not recommend Simpro to a single individual I know at this point. The run around and lack of care to resolve issues, or even address them, is astounding. I was told I would have someone from operations reach out to me by end of day (I have been trying to get help for a week), to only receive an email the following day it would be the end of the following week. Management needs to discuss how to handle the situation, not once has someone called me other than to offer me more "free" training. IF YOU ARE ON THE FENCE OR ARE WANTING TO TRY SOMETHING NEW DO NOT USE THIS PROGRAM. They do not care about the company they care about their numbers. You are not a person to them you are just a contract.

Ratings Breakdown

1
Ease of use
1
Value for money
1
Customer support
3
Functionality
icon
Pros:
The only item of value with this program would be the financial reporting. This is a program that the customer has to work for, it does not work for the customer. My implementation rep was the only person who actually seems to care and did try very hard to make this work for us.
Cons:
1. Customer support - if you have an issue, expect 2-3 days if not weeks for a reply, good luck if it is an issue impacting your operations, you will be dead in the water. Speaking with a live person could take days, the chat is always down, and apparently the office is always closed stateside. 2. The field app is limited, does not allow for easy use between devices, information does not get saved or stored and is constantly being lost. You also cannot search for customers on the app. It is very limited for functionality, service and quoting is all that can be accessed. The time clocking also does not allow for after hours service calls to be logged and documented correctly. 3. The "block" scheduling is complicated and does not work well for service jobs that need to move between technicians. 4. Everything is "view" prohibited, if you are not in the correct view you cannot do basic functions. 5. ON BOARDING COST - you pay for basic training of the program, which they have hundreds of online videos that would do the same thing - THEY DO NOT LIFT A FINGER IN BRINING YOUR DATA OVER YOU DO EVERYTHING. When I was initially starting I TRIPPLE CONFIRMED the onboarding fee was to help bring over our old data from Service Fusions, jobs/invoices/cost etc. I was told yes they bring it all over to make us whole - this is not true. You get a template to bring your materials in and customers over BUT you do this all yourself. ALSO, I was told the forms to be able to attached to jobs and fill out were not extras, apparently its a separate app and fee entirely. SALES - The sales individual I worked with sold me lies, I was incredibly clear on what I needed and was requiring from our next software. I was told multiple things that turned out to not be true, and were confirmed by people in the organization that I was not told true items and in fact I was very clear about what I needed and had been misrepresented by they coworker. GUARANTEE - This company does not have a 30-90 day money back guarantee for a non-functioning program. I did everything they asked of me and more during implementation, my rep even confirmed I exceeded their expectations of a new role out YET, I cannot get help on getting a refund for a program I was very eager to use, but has turned out to be doing more harm to the business than good. I have done everything to make this work for us and just wanted a conversation regarding a refund and what my options are since the program really is not working for us. The lack of follow up and support from "upper management" on a so called "important and escalated" issue is disheartening.

Reasons for choosing Simpro

The SALES representative promised items and assurances regarding the program that we were interested in having, WHICH ended up not being true.

Reasons for switching to Simpro

We were wanting a stronger financial reporting program, AIA and progress billing tracking/capabilities, and a stronger more user friendly field app.

Read More

VR

Verified
Reviewer

Construction

2-10 employees

Used daily for less than 12 months

Reviewed February 2022

Excellent Program - HIGHLY Recommend!

5

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail.
Cons:
The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great.

Reasons for switching to Simpro

I review our needs annually- simPRO was a clear choice for us.

Vendor Response

Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth.

Replied March 2022

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Christian's profile

Christian B.

Verified reviewer

Security and Investigations

2-10 employees

Used daily for less than 6 months

Reviewed October 2019

Good software for Service based Trades

4

I had used it briefly, then went another route due to some "must haves" I had with the mobile app. The mobile app has since come a long way and appears to have become much more usable for field techs.

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
With my employees being in the field and primarily using the mobile, it's nice to have a "mobile only" license for them. Other companies require everyone to have a full license which, in my opinion, is a waste since they won't use 10% of what that entails
Cons:
Mandatory on-site setup and no ability to have a trial instance

Reasons for choosing Simpro

SimPRO has offline capabilities with the app which is good since I am in the mountains and can't always get enough signal to clock in/out or get job information.

Reasons for switching to Simpro

WorkflowMax and Xero bumped up their rates which brought the pricepoint into this tier

Vendor Response

Hi Christian, thank you for your feedback. It's great to hear that your company is benefiting from simPRO's mobile capabilities! If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

Replied October 2019

Read More

CW

Christine W.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Very easy and convenience to use

4

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
I started use Simpro since 2021 and crossed three different entities. Very easy and convenience to use.
Cons:
The problem is that we could not copy files/jobs from one entity to another entity, only some basic information

Read More

Rd

Renico d.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Simpro not for me

3

The program was not as user friendly and we struggled to get stuff done

Ratings Breakdown

1
Ease of use
2
Value for money
4
Customer support
4
Functionality
icon
Pros:
You could schedule your different teams and track their time
Cons:
There is just to much going on and did not suite our business, they are to expensive

Vendor Response

Hi there, Thank you for taking the time to share your thoughts. We appreciate your feedback and are glad to hear that you found value in the scheduling and time-tracking features. We understand that every business has unique needs, and it's important to find a solution that aligns well with your specific requirements. We strive to offer a comprehensive platform, and we recognize that this can sometimes feel overwhelming. Your insights are important to us, and we continually work to enhance the user experience and provide better value. If you have any specific suggestions or if there's anything we can do to assist you further, please don't hesitate to reach out. We’re here to help and support you in any way we can. Best regards Louise

Replied April 2025

Read More

Showing 1 - 10 of 140 Reviews

Simpro FAQs

  • What is Simpro used for?

    Simpro is used to streamline a range of field service operations. These may include estimating jobs, setting up appointments for technicians, keeping track of inventory, and building financial and performance reports. Any organization that dispatches field technicians to different job sites can use Simpro to manage their workforce and jobs.

  • Is Simpro an ERP system?

    Simpro is not an ERP system. An ERP typically comes with a range of modules for managing a broad range of business functions. Simpro, on the other hand, focuses on creating smoother workflows for field service professionals and managers.

  • Does Simpro track location?

    Yes, Simpro comes with a location tracking feature. Using this, you can monitor the location of field technicians and the vehicles they operate. This can speed up the process of choosing the right person for each job, because you can pick the one closest to the customer’s location.

  • Is Simpro easy to use?

    Simpro comes with a lot of features, which may make it difficult to learn quickly. At the same time, Simpro also provides learning resources to speed up the onboarding process. It also features a user-friendly interface that many find fairly easy to learn.

  • Does Simpro have a mobile app?

    Yes, Simpro has a mobile app that field techs can use to get job information, manage inventory, keep track of time spent on the job, and more. The mobile function also serves as a link between those in the field and headquarters because it gives users real-time updates as they enter data.

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