Smart Service 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Smart Service

4.3

(268)

Pricing

Starting at $1.00 per month

About Smart Service

Already using QuickBooks™ for accounting? Take it further with Smart Service Cloud—an all-in-one field service management platform designed for the service trades. Smart Service Cloud handles scheduling, dispatching, quoting, work orders, service agreements, invoicing, and payments, all in one connected system.

Eliminate paperwork and manual processes with a fully mobile, paperless platform. Technicians can access schedules, customer info, job history, and equipment records in the field—plus generate quotes, complete digital forms, and process payments on-site.

Built for flexibility, Smart Service Cloud adapts to your unique workflows and supports recurring jobs, multi-day projects, and both residential and commercial customers.

With QuickBooks™ Online integration, mobile access from any device, and automated workflows, Smart Service Cloud helps reduce admin time, improve accuracy, and increase profitability.

Smart Service Screenshots

Smart Service Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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Smart Service Features

Popular features found in Service Dispatch
Accounting Integration
Billing & Invoicing
Calendar Management
GPS
Job Management
Mobile Access
Quotes/Estimates
Real-Time Data
Real-Time Updates
Routing
Service History
Work Order Management
More features of Smart Service
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Automated Scheduling
Barcode/Ticket Scanning
Booking Management
Calendar Sync
Chemical Usage Tracking
Client Portal
Communication Management
Communications Management
Compliance Management
Contact Database
Contract/License Management
Contractor Management
Cost Tracking
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Debit/Credit Card Processing
Digital Signature
Dispatch Management
Documentation Management
Document Imaging
Document Management
Document Storage
Drag & Drop
Driver ETA
Electronic Forms
Electronic Payments
Electronic Signature
Email Management
Employee Management
Employee Scheduling
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Facility Scheduling
File Storage
Fixed Asset Management
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For Handyman Industry
For Lawn Care
For Locksmiths
Forms Management
For Pest Control Companies
For Plumbing Industry
Geographic Maps
Group Scheduling
Historical Reporting
Image Capture
Inspection Checklists
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Scheduling
Job Tracking
Lead Management
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Multi-Location
Online Booking
Online Payments
Online Time Clock
Payment Collection in the Field
Payment Processing
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Project Management
Property Layouts
Purchase Order Management
QuickBooks Integration
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Recurring Appointments
Recurring Invoicing
Recurring Orders
Reminders
Reporting/Analytics
Reporting & Statistics
Resource Allocation
Resource Scheduling
Route Optimization
Scheduling
Search/Filter
Self Service Portal
SMS Messaging
Status Tracking
Support Ticket Management
Task Scheduling
Technician Management
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Time Tracking
User Management
Warranty Tracking
Workflow Management
Workforce Management
Work History
Work Order Creation

Smart Service Integrations

Google Calendar

Dropbox Business

QuickBooks Online

QuickBooks Online Advanced

QuickBooks Enterprise

ChatGPT

See all 7 integrations

Smart Service User Reviews

Overall Rating

4.3

Ratings Breakdown

52%

36%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.5

Functionality

4.1

Christain H.

Verified reviewer

Retail

10000+ employees

Used daily for less than 6 months

Review source

Reviewed September 2022

There is no service without smart service!

We have been able to double our workload and productivity resulting in bigger commissions for our techs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The installation team is amazing they answered every question we had and even made a recorded video for our future team members that would be using this software.

Cons:

At first it was tough to get our techs to use this digital software over the old log books and notes being entered to system by the boss, but within a week the techs were realizing the increase in productivity and by the end of the quarter saw the payout in commissions.

Lori G.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed April 2024

Use of Smart Service

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease of scheduling and looking up our Clients.

Cons:

Sometimes it can be slower then usual to find a Customer.

Reasons for switching to Smart Service

At the time it had limits with the ease of scheduling. Smart Service has many option of functionality.

Bridgett C.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Long time user

Previously 5

Customer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I’m too invested to switch now.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Previously 5

Functionality

Pros:

I like that it’s mobile friendly and integrates well with QuickBooks.

Cons:

Seems to have a lot of glitches in the ifleet portion of the software. Customer service doesn’t seem to have answers to why it’s not working well all the time. Main platform freezes often.

Nate N.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Smart Service for Pest Control

It's been a long and arduous process learning to work with the software and customize it to fit our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.

Cons:

Due to the customizable design it requires admins that are highly skilled in software use and development. Not easy to navigate, conflicting layers/windows for data.

Reasons for choosing Smart Service

Software is made and built to mesh with Quickbooks (Intuit product).

Reasons for switching to Smart Service

We needed a software that fit commercial service processes like equipment scanning and trending reports. Bookkeeper insisted that software needed to interact with Quickbooks.

Peter L.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for more than 2 years

Reviewed April 2024

Chief Executive Officer

Very good. The only problem I had was when I migrated to a new server. This did not go well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

QuickBooks integration, ability to export CSV files. MS Outlook user interfact.

Cons:

Limit ability to make mass changes to the data.

PAVEL S.

Verified reviewer

Civic & Social Organization

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

HORIBLE STAY AWAY YOU SHOULD BE CRAZY TO PAY $10K+ for Web1 software in the age of AI

Disappointment and frustration EVERY SINGLE DAY

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

horrible overall HORRIBLE HORRIBLE STAY AWAY

Cons:

Expensive, they changed the contract on us after paying 5K+ for mobile user accounts wit the promise not to pay monthly, they decided to start charging monthly fee

Reasons for switching to Smart Service

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Sholom P.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Reviewed April 2024

Smart Service

Excellent. I C would definitely recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well

Cons:

I prefer to speak with a real person as opposed to a phone tree

Catherine D.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Smart Service Makes Service Dispatch Easy

Smart service has been a pleasure to deal with and they have great tech support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that we are almost paperless with this software. This has made everything at the click of your mouse.

Cons:

I can not think of anything bad tp say about this software

Reasons for switching to Smart Service

Fire line was so slow

Albert D. F.

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

Smart Service has been a God send to my company. We are now also "almost" paper free.

Efficiency - Efficiency - efficiency. And did I mention efficiency???

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Cons:

Not being able to track individual extinguishers by date and have them update to when service is needed.

Josh Bernthold, S.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed April 2018

Great field mgmt software for Quickbooks users

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The design is amazing and the integration works seamlessly with Quickbooks. The direct customer support is great but is an additional cost that I feel is a must-have for general support or when you get in a jam.

Cons:

There are not too many cons with this software. The constant updating and making the software more versatile for the user would be the only negative point I could come across only because with any software update there is a chance for bugs. The fact the company is always doing it in response to making the software run better and adding feature requests from actual customers balances it out I feel.

Showing 1 - 10 of 268 Reviews

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