The Customer Factor 2026: Benefits, Features & Pricing

Wondering if The Customer Factor is right for your organization?

Our Maid Service Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

The Customer Factor

4.4

(17)

Pricing

Starting at $34.95 per month

About The Customer Factor

The Customer Factor is a business management software designed for cleaning and maintenance businesses. The solution helps manage processes related to scheduling, estimating, customer files, etc. Users can use it to create estimates, send invoices, take payments online, and keep track of job history. The software also includes an extensive CRM system with features such as email marketing, lead tracking, reporting, and more.

The Customer Factor Screenshots

The Customer Factor Pricing and Plans

Starting price: $34.95 per month

Free Trial

Free Version

Basic

$34.95

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

The Customer Factor Features

Popular features found in Maid Service
Automated Scheduling
Billing & Invoicing
Dispatch Management
Electronic Payments
Mobile Access
Multi-Location
Quotes/Estimates
Recurring Appointments
Reporting & Statistics
Service History
SMS Messaging
Time Tracking
More features of The Customer Factor
Credit Card Processing
Customer History
Job Management
Reminders
Scheduling

The Customer Factor Integrations

Wufoo

The Customer Factor User Reviews

Overall Rating

4.4

Ratings Breakdown

82%

12%

Secondary Ratings

Ease of Use

4.2

Value for money

4.5

Customer support

4.1

Functionality

4.4

Ryan R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

The Customer Factor is one of the best CRMs I've ever used.

Ratings Breakdown

Ease of use

Functionality

Pros:

It has absolutely everything you need to run a business in here! I've used many CRMs and was super impressed with the integration it has for the price. I would use this for any business I could.

Cons:

I haven't utilized everything yet so I am unaware of anything that I do not like.

Fernando G.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Great CRM for Small Service Businesses

Ive had a great experience in being able to automate many of the functions and processes with our business. its very inexpensive and allows you to manage your client relationships via app form accounting, communication, scheduling, etc...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use, it integrates with Quickbooks, it allows us to process credit cards and close out our days activities quickly, great forecasting tool and integrates with our website.

Cons:

Im not fond of their cusotmer service support there is a lag in response usually a day so things that are critical could be costly but luckily the software is very stable and robust

Reasons for choosing The Customer Factor

too many bells and whistles and again very expensive

Reasons for switching to The Customer Factor

workwave was very expensive for what it offered

Sarah J.

Verified reviewer

Individual & Family Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed May 2025

Terrible Customee Service and No Way To Cancel

Absolutley terrible. I could not find a way to cancel my account. I emailed in February 2025. The responded saying someone would conact me but, never heard back. I filed a dispute for March and Aprils charges through my credit card. They charged me again in May. I spoke to someone on the phone at Customer Factor who said someone would contact me and I still have no heard back. Finally had to cancel my card to stop the charges.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The only thing useful was keeping track of my customers information. The cost seemed reasonable but, in the long run, not worth it.

Cons:

Not user friendly. My employees were not able to log their hours like I thought they would. Easier to use on a computer but I wanted to have the same access on my mobile device.

Steven B.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed August 2024

Great CRM at reasonable price

I've had to call and have them walk me thru a few things, but overall they are helpful, the software does almost everything I need, there are minor glitches as with any, but the price and experience are great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software really helps me automate some of the follow up with customers, and does the CRM that QuickBooks isn't set up to do. It also integrates seamlessly with QB

Cons:

There are some features that you can't access thru the app, do you have to log in via the web page, which is annoying on a phone in the field.

James J.

Verified reviewer

Individual & Family Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Excellent CRM

Have bee TCF for several years now and my only complaint is that I didn’t start sooner. I have a small business which requires me to wear many hats but this program helps take care of many things that where eating up time and makes it automated and simple.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Can set up many automated actions such as service reminder and rescheduling. Can link to other services to send mailers to existing clients and their neighbors. Email and text invoice. And has a Big Proposal feature that really gives some of the best proposals.

Cons:

The texting feature for reminders and invoicing requires you to use a 3rd party service which is fine but if someone responds to the text you will not receive the text unless you purchase another 3rd party service. This feature is helpful but still a little cumbersome and adds an extra expense.

Reasons for choosing The Customer Factor

I went to a trade show and saw the product live and how powerful it was.

Jenna M.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Not user friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I found it hard to navigate and use in general.

Cons:

This was difficult to search, use, and navigate. It seemed overly complicated.

Cassie K.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

The Customer Factor Has Helped Our Business Excel

I highly recommend CF. Basically it takes our scheduling needs and invoicing/payment needs and fuses them together. Our window cleaning business services about 100 different customers per month but many of them are multiple times a month. That means in a given month I need to schedule AND invoice 150+ customers. We were an organizational mess before we found this program. The customer service is awesome--usually the [SENSITIVE CONTENT HIDDEN], is the one responding to my questions. And you can't beat the price! Before I chose this product, I looked at a few others that were similar and they were $3,000+!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product has done amazing things for our window cleaning business. There is no other product out there that is as affordable and customizable for our type of business. We couldn't be where we are without it.

Cons:

My employees tell me that the app sometimes crashes, which is annoying. It usually loads the second time, but my employees have complained about it. The only other thing that I dislike about the software (but really is an unfair complaint) is that it has SO many options for customizing. It can be overwhelming.

Reasons for choosing The Customer Factor

I chose CF for cost and because the [SENSITIVE CONTENT HIDDEN] actually began the company when he could not find what he needed for his own window cleaning company. The software is perfectly tailored to our kind of business, but I think it work well for any kind of service business.

Chris l.

Verified reviewer

Individual & Family Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Great software

Overall, the software is great for the price you pay. Customer service is good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The automatic features, follow up, estimates, etc are on point.

Cons:

Bidding could use help to determine pricing

Reasons for choosing The Customer Factor

Price and recommendations

Rene K.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Great service, easy to use

Great experience, also the app is simple and easy to use for everyone. We helped TCF with lots of our input to improve the experience, they always listened and are trying to make the product better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use after an initial training, customizable

Cons:

still waiting for packages, to create estimates with several packages but that will come one day

Reasons for choosing The Customer Factor

great customer service and contact

Nathan A.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Versatile CRM at a great price

We have had a great experience and will continue to use them for a long time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like having everything in one place. We can schedule, invoice, email, and track our entire customer base. It has a wide variety of things you can do with it and they never raise prices for current customers.

Cons:

Sometimes our estimates that are sent through text are blank.

Showing 1 - 10 of 17 Reviews

See All Reviews