Dispatch Science 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dispatch Science

4.9

(9)

Pricing

Starting at $675.00 per month

About Dispatch Science

Dispatch Science is a SaaS Route Optimization and Transportation Management System for middle and last-mile delivery companies with fleets of 25 to 1,000 drivers. It includes order entry, rating & pricing, dispatching, advanced route optimization, driver’s mobile app, billing & customer payments, driver settlements, reporting, and much more.

End customers can choose between an self-serve web portal or a mobile app for order-entry. They receive real-time delivery tracking, email and SMS notifications with predictive ETAs along with integrations to a multitude of shippers.

Dispatch Science offers a wide-range of dispatching capabilities. Its signature Automated Dispatch uses advanced algorithms to match and assign delivery orders to the best available driver while accounting for pickup and delivery windows, vehicle weight and space requirements, service level commitments, and a host of other customer or driver constraints.

For drivers, native Android and iOS apps are included. These leverage customizable pick-up and delivery workflows, optimized routes, barcode scanning, signature and photo proof of delivery, chat, and self-serve access to commissions and earnings.

Business leade...

Dispatch Science Screenshots

Dispatch Science Pricing and Plans

Starting price: $675.00 per month

Free Trial

Free Version

Basic

$675.00

flat rate, per month

No plan information available

Growth

$1,900.00

flat rate, per month

No plan information available

Enterprise

$4,900.00

flat rate, per month

No plan information available

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Dispatch Science Features

Popular features found in Courier
Barcode Recognition
Billing & Invoicing
Customer Database
Digital Signature
GPS
Mobile Access
Order Management
Proof of Delivery
Real-Time Notifications
Route Optimization
Shipping Labels
Status Tracking
More features of Dispatch Science
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Automated Scheduling
Barcode/Ticket Scanning
Barcoding/RFID
Billing Rate Management
Carrier Management
Cash on Delivery
Communication Management
Compliance Management
Credit Card Processing
CRM
Cross Docking
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Delivery Tracking
Discount Management
Dispatch Management
Document Management
Drag & Drop
Driver ETA
Driver Management
EDI
Electronic Payments
Electronic Signature
Emergency Dispatch
Employee Management
Fleet Management
Food Delivery Dispatching
For Courier Services
For Freight Operations
For Restaurants
Geofencing
Geographic Maps
Geolocation
Historical Reporting
Inventory Management
Inventory Tracking
Invoice Management
Labeling
Label Printing
Live Driver Tracking
Live Tracking
Location Tracking
Mileage Tracking
Mobile Alerts
Mobile App
Mobile Signature Capture
Monitoring
Multi-Location
Online Ordering
Order Entry
Order Processing
Order Tracking
Performance Metrics
Price/Margin Management
Progress Tracking
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recurring Tasks
Reporting/Analytics
Reporting & Statistics
Returns Management
Route History
Route Management
Routing
Scheduling
Search/Filter
Self Service Portal
Shipment Tracking
Shipping Management
SMS Messaging
Surveys & Feedback
Task Scheduling
Territory Management
Third-Party Integrations
Transportation Management
Voice Recognition
Warehouse Management
Work Order Management

Dispatch Science Integrations

Google Maps

Freshdesk

QuickBooks Online Advanced

Zapier

Openforce

Dispatch Science User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

5.0

Mark E.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

A full-featured DMS to Run your Business

The product has come a long way in the past 12-18 months and is running our entire business. The team is also great to work with and very receptive. I look forward to growing with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dispatch Science provides a very robust platform that covers the following areas: Order Entry, Dispatch Management, Driver App, Automated Routing, Invoicing, Billing and a robust API. This allows our business to do a lot with the system.

Cons:

There are a bunch of UI enhancements that could be made to improve productivity, but the team is always working on and listening to customer suggestions.

Reasons for switching to Dispatch Science

Our business was looking at ways to scale our operations without having to hire more staff. Dispatch Science was selected as the platform to allow for our business to scale, but with our same team. Features such as auto-dispatch suggestions and automated routing where key areas that we were focused on.

Lexton D.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Highly customizable at a discounted cost

Excellent. We began transitioning our business from our old platform to the new with surprising ease. Customer service has been great, albeit with a few minor hiccups at times - as one might expect anywhere else. They operate like a small business with a capacity to perform of a much larger business giving a feel that they are personally involved with our business while also having the ability to resolve our issues in a timely manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our business is unique and every provider similar to Dispatch Science has always had few or many substantial deficiencies in their capabilities required for us to utilize them. Dispatch Science on the other hand is robust enough of a platform to accommodate our unique needs while not requiring fundamental customizations at very high costs. It is a great platform accessible to smaller business yet powerful enough for large - a product you are not likely to find anywhere else in the logistics industry

Cons:

The largest downside currently is the limited tracking functionalities on an item level. Though tracking is excellent at the order level, it cannot yet manage orders with multiple items in a ideal way. That is not to say it cannot be done, but without relatively complex methods it has its limitations

Reasons for choosing Dispatch Science

Robust capabilities that enable inexpensive customizations making them an affordable yet effective solution that was the first we have seen capable of meeting our niche needs.

Reasons for switching to Dispatch Science

To bring our capabilities to a more competitive level in the following areas 1) Customer Portals 2) Accurate, Customizable, Live Pricing 3) Tracking and Proof of Delivery 4) Routing and Optimization

Bharat K.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Distribution Dispatcher

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software was automated and was optimized in the best possible way to pick up the delivery locations which was very easy to prepare the route also the tracking was amazing which displayed the real-time location accurately.

Cons:

Nothing that comes to mind as of now ...

Verified

Reviewer

Logistics and Supply Chain

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Most modern TMS in the industry

Overall we are very happy with the transition to Dispatch Science, as we have found a software solution and a team that is as hungry to grow as we are. Their system is constantly improving, with a product roadmap that looks to take their platform well beyond what is available in the existing marketplace. The transition process was long and painful, but the end result is well worth it to allow our business to continue to grow and improve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Because it has built in optimization and open APIs, this software opens up capabilities that were simply not available with our old TMS. We can quickly expand the capabilities of the software by creating APIs to automate pretty much any process that we can think of, with the limit being our own creativity. The Dispatch Science team is responsive with requests and is driven to constantly improve the software with monthly updates that expand it even further.

Cons:

Since this is a newer platform there are definite growing pains with stability issues that show up on occasion, though their team is usually fairly quick to get those resolved. This software mostly matches the feature set of legacy TMS systems but there are features that are still getting built.

Reasons for choosing Dispatch Science

I chose Dispatch Science over the alternatives because I wanted to help future proof our business and utilize a modern system that could develop and grow with our business instead of remain stagnant like the legacy systems out there.

Reasons for switching to Dispatch Science

Our old system was a legacy software that was not being improved upon. If our business was to continue to grow we needed to transition to a newer solution that had the ability to continually improve and grow.

Brian M.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Best software decision

Very good software, that only gets better (they come out with updates and new tech about every 45-60 days). Entire team are fantastic people to work with as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I believe Dispatch Science gives me a significant competitive advantage over my competitors..

Cons:

Accounting module is good, just not amazing. Many DMS systems that I have used do not have an accounting piece, so I would consider them above average in this area.

Reasons for choosing Dispatch Science

There were several companies that offered very similar features, though ultimately Dispatch Science's look and use was just cleaner and better than everyone else. Sometimes, when something is right, you just know... I/m passionate about the work we do at my company as well as the products we use to accomplish our goals. Feel free to look me up as I am happy to share more in depth my experience with this product.

Reasons for switching to Dispatch Science

The company no longer supported the software I was utilizing and we were falling off the "pace".

Vendor Response

Thanks so much for taking the time to share your positive experience with our software. We are thrilled that you like the look and feel and find it easy and intuitive to use. Your feedback is invaluable to us as we continue to innovate and deliver more improvements to our product. Thanks for your support.

Replied March 2024

John B.

Verified reviewer

Package/ Freight Delivery

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Dispatch Science is a top notch courier/delivery system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Dispatch Science team is by far the most valuable aspect of the software. We've had 3 other systems over our 39 years in business. Partnering with Dispatch Sciences has been one of the best decisions we've made. They work with you to develop features that are critical to your operation that can give you and edge against the competition, bring you increased profitability or enhanced operations.

Cons:

Anything I'd put here would be nitpicky.

Greg D.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

Transitioning in to DS

Bringing technology to our biggest client. Being able to agree on what we receive vs what they say they sent us. I believe our experience is and will be outstanding. I say it that way as we still have a ways to go to be fully implemented. But we get all the attention we want and need- and to this point that is all we can ask for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The technology is top end, I am certain without question. I believe we narrowed down to the 2 best companies- and decided on DS based on what I believed to be un rivaled technology. I believed that firmly and believe it every bit as much after the fact.

Cons:

It is just a hard transition no matter how you cut it. We were not coming from a different service, this was our introduction to the technology. There is a great bit of time and work to implement. They are good at saying it up front, but you still have to live it. We are told at times that our issue is the first they've encountered and therefore they have to build out/ charge us to get it in place. Even if true, I would think they should be building for future customers as well, if it is good for us- it is good for others. For us to pay for that total charge I think is a stretch.

Reasons for choosing Dispatch Science

The technology was clearly the best. And [SENSITIVE CONTENT], if intended or not, ended up being our sales guy and has guided us through implementation. He is truly outstanding and his hand holding is incredibly valuable.

Jason E.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Reviewed September 2019

Easy-to-use, transparent and a key factor in growing our business

We’ve been working with Dispatch Science since the early days and they have truly knocked it out of the park for us while continuously adding great features. Our company offers on-demand and routed courier services in 2 major cities in Canada. We handle up to 5000 orders easily a day on weekdays. We use Dispatch Science in our sales cycle to grow our business. A growing sector for us since we’ve started using Dispatch Science is medical and meal kit deliveries mainly due to features offering a lot of transparency and branding that helps our clients perform better and keep their customers happy. We’ve tried other solutions, but it was slow to get the developers to customize the missing features we needed.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We can help our clients win more contracts due to customer data transparency, self populating customer info, Driver tracking, Branded tracking page, customer advance notifications and driver route details on the mobile app so they can be more efficient. Another great feature is loading instructions off the bar code which helps the load-out sequence and optimizes our drivers time on their delivery route.

Cons:

We experienced a learning curve in using the API but support is always quick to respond and help.

Matthew S.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

Dispatch Science is Revolutionizing the Way We Run Our Business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dispatch Science provides us the ability to manage every aspect of our business. Having one system that auto dispatches, plans and optimizes routes, manages receivables, and creates driver settlements is imperative to our success. This software is so user friendly, we were able to train our entire operations team in just a few short hours. We especially like the web based platform that we can log into from anywhere on any device. After researching several options in the market, Dispatch Science provides us with the features, unmatched value and support we needed.

Cons:

There was a bit of a learning curve switching ERP's, but overall the transition was smooth.

Vendor Response

Hello Mathew, Thanks for leaving us this review - we appreciate the feedback. Glad to hear that Dispatch Science is revolutionizing the way you run your business. We love working with your company and look forward to deploying more improvements for you and the team soon!

Replied June 2020

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