Engagement Hub 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Engagement Hub

4.3

(8)

Pricing

Pricing available upon request

About Engagement Hub

Engagement Hub is community software that helps organisations in government, corporates and not-for-profit sectors to build engagement websites and manage stakeholder relationships. The platform enables administrators to communicate directly with the community via automated emails and newsletters and track updates on various projects.

Administrators can consult and engage on projects with stakeholders via online forums, quick polls, surveys and in total 38 different engagement tools all on a unified interface.

Engagement Hub allows teams to comment on interactive maps, attend workshops, amend budgets and share stories on feeds. Additionally, organisations can also share relevant plans, visuals and details regarding projects via FAQs, document libraries, blogs and external URLs. Projects can either be public or private. With private projects, you can create a secure place for citizen panels, boards, community reference groups to engage with each other and get information such as minutes, maps and plans.

Engagement Hub lets organisations segment stakeholders and configure role-based access permissions for staff members. Pricing is available on request and support is available v...

Engagement Hub Screenshots

Engagement Hub Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Starter

Pricing available upon request

Plan includes:

1 site administrator
4 project administrators
1-4 projects per annum
2000 max stakeholders
Brand integration
Complete website builder
Stakeholder Relationship Management Tool (SRM)
38 advanced engagement tools
Reports and Insights
Text Analysis

Standard Enterprise Plan

Pricing available upon request

Plan includes:

1 site administrator
9 project administrators
5000 max stakeholders
5-20 projects per annum
Brand integration
Complete website builder
Stakeholder Relationship Management Tool (SRM)
38 advanced engagement tools
Reports and Insights
Text Analysis

Premium Enterprise Plan

Pricing available upon request

Plan includes:

Unlimited site administrators
Unlimited project administrators
Unlimited stakeholders
Unlimited projects per annum
Brand integration
Complete website builder
Stakeholder Relationship Management Tool (SRM)
38 advanced engagement tools
Reports and Insights
Text Analysis

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Engagement Hub Features

Popular features found in Reporting
Ad hoc Query
Customizable Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Forecasting
Multiple Data Sources
OLAP
Performance Metrics
Scheduled/Automated Reports
Search/Filter
More features of Engagement Hub
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Approval Process Control
Audit Management
Budgeting/Forecasting
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Contact Database
Contact Management
Content Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Visualization
Discussions/Forums
Document Management
Document Storage
Email Management
Email Reminders
Employee Management
Engagement Tracking
Event Management
Feedback Management
Filtering
For Government
Group Management
Ideation
Interaction Tracking
Knowledge Base Management
Lead Management
Member Directory
Membership Management
Mobile Access
Moderation
Multi-Language
Personalization
Process/Workflow Automation
Real-Time Notifications
Records Management
Reporting/Analytics
Reporting & Statistics
Segmentation
Self Service Portal
Single Sign On
Social Media Integration
SSL Security
Task Management
User Management
Website Management
Widgets
Workflow Management

Engagement Hub User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

38%

13%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.9

Functionality

4.3

Have you used Engagement Hub and would like to share your experience with others?

Verified

Reviewer

Computer Software

Self-Employed

Used other for free trial

Review source

Reviewed April 2021

I am a user, i like it.

very helpful, useful tool to have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Well Designed and easy to use. Supports a better work-life balance and improves productivity.

Cons:

No major issues just a few connection problems and a lack of more features.

Vendor Response

Thanks for giving our free trial a go. To access our full features, get in touch and we can provide you with a log in and you can see all the SRM, reporting and admin functionality behind the scenes. We're also happy to demo these to you on a virtual call if easier. Thanks, the team at Engagement Hub

Replied April 2021

Karenna W.

Verified reviewer

Marketing and Advertising

Self-Employed

Used other for more than 2 years

Review source

Reviewed February 2021

Implemented for several clients - excellent software with brilliant stakeholder functionality

Excellent service and software functionality that outranks all the competitors on the market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unlike other software providers in this space like Engagement HQ or The Hive, Engagement Hub has an integrated stakeholder management system which is incredibly powerful. So on top of all the great tools to engage users on the front end - it makes the administration easier and more impactful. For example, being able to run reports of all users, tagging and segmenting user groups and communicating directly with each or being able to see a report of all the activity a user has undertaken on the site. It makes reporting and especially audit reporting much easier and vastly improves organisations' stakeholder engagement. The other great thing about the software is the team behind it, their passion and their knowledge - they are stakeholder engagement specialists so they understand both the software and what we're trying to achieve on the ground. They've made implementation and deployment simple and the ongoing support is second to none. Over the years I've recommended and implemented this software for many clients and I can't recommend it enough.

Cons:

Nothing - all ideas I forwarded were taken up into the development roadmap and often implemented really quickly

Reasons for choosing Engagement Hub

The superior stakeholder management, reporting capabilities and high level of customer service

Vendor Response

Thank you, we're so glad you are enjoying our software and taking advantage of our advanced reporting capabilities. This is something that's really unique to Engagement Hub - as is our team of passionate engagement professionals. We pride ourselves on how we closely work with and support our customers and are pleased this shines through.

Replied March 2021

Amanda P.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 6 months

Reviewed December 2024

Not quite what we thought it would be.

The IT team were very responsive to our enquiries, however, this system is not quite what was described. Many members complained about the difficulty in navigating the site, even though training was provided.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to make it private for members only, rather than publicly accessible. Members could access information and resources that made it a benefit of membership.

Cons:

It was a very manual process to upload information. If you upload something in one project, you cannot transfer that information to another section, it needs to be manually uploaded again.

Reasons for choosing Engagement Hub

The price was much more affordable, and the initial setup cost was a better price also.

Reasons for switching to Engagement Hub

We were looking for more engagement from our members.

Vendor Response

Hi Amanda, thank you for your review. As mentioned in our many calls, extra training and emails together - each project is a separate entity and information is uploaded to each - as is the same on all other similar platforms. You can clone projects and tools so you don't have to upload manually each time and the software then recreates all design features too. We recommend you create a template project that you clone when starting each project as a base template to save time. We have worked extensively with your team but as we said at the time you purchased the licence - membership software may have been more suitable for your needs rather than engagement software. We have many happy clients across all sectors using it for engagement and stakeholder management but this differs significantly from the features of membership software. Other clients love the software for its simplicity in navigation so we're unsure why your members were experiencing difficulty but appreciate your feedback.

Replied December 2024

Richie P.

Verified reviewer

Environmental Services

11-50 employees

Used weekly for less than 2 years

Reviewed December 2024

Verity Nature

Efficient, innovative, smart and cost effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to capture, record and report on engagement efforts.

Cons:

Not knowing how to run dashboard reports.

Domenica J.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

Domenica Jensen Equis Australia

An incredible product and an incredible team. Selfless and endless support offered to us by [sensitive content hidden] and her team have been second to none. I have been in business for over 34 years, and I am yet to meet a manager as dedicated, as efficient, as intelligent and switched on, or as kind, thoughtful and supportive of [sensitive content hidden] . She really is like a life raft when we need her the most. Whatever business I move to, I will move the Engagement Hub software and [sensitive content hidden] with me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Functionality. Extensive customisation options. Great integration of people, issues, projects. Ability to showcase our brand visually. Excellent reporting features.

Cons:

The email features are great, and we can design some visually pleasing templates. However, end users are unable to customise the design of the system generated emails and need to rely on the team to customise them for us. Having noted that, I do have to say, the team does a great job in customising everything as we want it to be.

Reasons for choosing Engagement Hub

An all in one system to manage content and clients/customers that integrated many features that we needed. Some of the other ones offered services that we needed, but not all in one package. The Engagement Hub offered the best features and value for money. Furthermore their support and training was also a strong consideration, and has truly exceeded our expectations.

Vendor Response

Thanks for your great review Domenica and your kind words. We work hard for each of our clients and that support is a very important part of our software offering. As you know, we take on board all client feedback and much of our development roadmap is inspired by client suggestions so we will discuss the cons you mentioned around email customisation further with you. We are so pleased you are happy with Engagement Hub and look forward to continuing to work together to achieve your engagement goals.

Replied January 2023

Neil W.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Value for money platform for mid-size councils and organisations

The platform offers us a range of functions to meet different types of engagement and consultation needs from a discrete project information-only approach to in-depth multi-faceted consultation and project design.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service and willingness to undertake development innovation in response to customer needs is outstanding!

Cons:

Some parts of the platform are a little 'clunky' (not intuitive) and report formats aren't always ideal. But it's still good value for money.

Reasons for choosing Engagement Hub

Range of functionality vs price

Vendor Response

Thanks for your great review Neil. We love working with you and your team and appreciate your in-depth review of the range of functionality and support you receive from us. As you know, we are continually updating the software and are currently working on the admin interfaces to improve the user experience and also the design and format of our reports. Thanks again,

Replied May 2023

Stephanie K.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 6 months

Reviewed June 2021

Great addition to our engagement work

Excellent way for us to conduct regular survey views of stakeholders and promote engagement

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Customer support from the team is excellent and in terms of software, making life hugely more efficient

Cons:

Integration easy. Some design features in user facing pages are a bit daggy

Vendor Response

Thanks for your great review Steph, as the only all-in-one software there are some huge time savings so it's great you have seen those in your organisation. Also, you'll be pleased to hear we are just a few weeks away from releasing a whole new design for both the front and admin areas of the software. We're bringing the design up to meet the leading-edge functionality which will be a great addition to the whole software. Many thanks, the team at Engagement Hub

Replied June 2021

Sara M.

Used other for unspecified

Review source

Reviewed March 2018

Engagement Hub is a great program aiding communities and helping them to do great things.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great way to create projects within schools and communities of people. Easy to use and open lines of communication with those involved in the projects.

Cons:

The site is well designed and easy to navigate through. I like that there are so many projects to look through and help organize all details in one place. Whether it is a simple social get together or a huge building project.

Showing 1 - 8 of 8 Reviews