BoldDesk 2026: Benefits, Features & Pricing
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- Overview
- User Interface
- Popular Alternatives
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
Pricing
Starting at $20.00 per month
About BoldDesk
Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business software for over 20 years. Our flagship component suite includes over 1,700 UI widgets and frameworks that help reduce time and complexity when developing mobile, web, and desktop applications.
Our ecosystem of compatible developer control suites, embeddable BI platforms, and business software is used by many leading organizations, including over 400 of the Fortune 500. We serve more than a million users based in almost every country on the planet. Our technical teams provide support out of five global locations in the USA, India, and Kenya.
Over the past two decades, we have learned quite a bit about providing an optimal support experience on a global scale for complex use cases. Our support system is backed by software systems that track every detail accurately. Nothing is left to chance. Customers appreciate that every detail is tracked to completion. Such actions let them know that we care, not just with words in a support policy, but in practice, day after day, year after year.
BoldDesk was created out of our experience and is used by our teams to deliver custom...
er service across all our products. We have built a product that will enable you to provide true world-class service to your customers. You do not have to spend a fortune or sign years-long contracts to use BoldDesk. As Syncfusion always does, we have created a flexible and transparent pricing model that clearly lays out all the costs involved up front so that you will have no surprises in the future. Our pricing model has also been designed to scale well with higher rates of usage, so you can comfortably integrate BoldDesk into all the service workflows within your organization.Wondering if BoldDesk is right for your organization?
Our Help Desk Software selection experts can help you in 15 minutes or less.
BoldDesk User Interface
Popular BoldDesk Alternatives
BoldDesk
Ratings Breakdown
- 5.0Ease of use
- 4.0Value for money
- 5.0Customer support
- 5.0Functionality
Pricing
Starting at $20.00 per month
Ratings Breakdown
- 4.33Ease of use
- 4.16Value for money
- 4.26Customer support
- 4.36Functionality
Pricing
Starting at $39.00 per month
Ratings Breakdown
- 4.48Ease of use
- 4.41Value for money
- 4.49Customer support
- 4.34Functionality
Pricing
Starting at $19.00 per month
Ratings Breakdown
- 4.79Ease of use
- 4.66Value for money
- 4.66Customer support
- 4.66Functionality
Pricing
Starting at $25.00 per month
Ratings Breakdown
- 4.57Ease of use
- 4.65Value for money
- 4.70Customer support
- 4.57Functionality
Pricing
Starting at $15.00 per month
BoldDesk Pricing and Plans
One Plan. All Features You Need
$99.00
Plan includes:
- 5 agents
- Email ticketing
- Ticketing system
- Workflow automation
- Omnichannel Inbox
- Ticket Auto Assignment
- AI agent
- AI Copilot
- CSAT Surveys
- Whatsapp and SMS
AI Agent for Every Channel
$20.00
Plan includes:
- Instant 24/7 answers on every channel
- Adaptive to high-volume spikes
- Reduces workload for your support team
- Flexible credit usage so you pay only for what you actually use
- Seamless escalation to human agents
AI Copilot to Boost Your Support
$20.00
Plan includes:
- Unlimited AI — no usage caps
- Personalized, context-aware responses in seconds
- Instant conversation summaries for faster resolutions
- Consistent tone across all customer interactions
- Assists agents with faster, smarter responses
BoldDesk® for Startups
$0.00
Plan includes:
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- World-class support included - Help getting started + Questions answered along the way
- Free data migration
- Rapid onboarding process
- Clear qualifying criteria - See https://www.bolddesk.com/startups to review the terms and apply!
- Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.
- All features included in one simple plan
BoldDesk® for Non Profits
$0.00
Plan includes:
- 10 free agents
- 100+ features
- 10+ Support Channels: Email, Live Chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
- Free expert migration service
- All features included in one simple plan
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BoldDesk Features
- Popular features found in Help DeskAccess Controls/PermissionsActivity DashboardAlerts/EscalationAutomated RoutingCollaboration ToolsMacros/Templated ResponsesMulti-Channel CommunicationReal-Time NotificationsReporting/AnalyticsSelf Service PortalService Level Agreement (SLA) ManagementWorkflow Management
- More features of BoldDeskActivity TrackingAI CopilotAI SummarizationAlerts/NotificationsAPIAutomated ResponsesAutorespondersCanned ResponsesCatalog ManagementChatbotChat/MessagingClient PortalCommenting/NotesConfigurable WorkflowContact ManagementContent LibraryCRMCustomer CommunicationCustomer DatabaseCustomer PortalCustomizable BrandingCustomizable FieldsCustomizable FormsCustomizable ReportsCustomizable TemplatesDashboardData Import/ExportEmail AlertsEmail ManagementEmail TemplatesEvent Triggered ActionsFeedback ManagementFull Text SearchGenerative AIHelp Desk ManagementInbox ManagementIncident ManagementInteraction TrackingKey Performance IndicatorsKnowledge Base ManagementKnowledge ManagementLanguage DetectionLive ChatMobile AccessMobile AlertsMobile AppMobile InterfaceMulti-LanguageMultiple Data SourcesOffline FormPerformance MetricsPersonalizationPre-built TemplatesPrioritizationProblem ManagementProcess/Workflow AutomationReal-Time AnalyticsReal-Time ChatReal-time Consumer-facing ChatReal-Time DataReporting & StatisticsRich Text EditorRole-Based PermissionsSearchSearch/FilterSecure Data StorageSEO ManagementSingle Sign OnSocial Media IntegrationSSL SecuritySupport Ticket ManagementSupport Ticket TrackingSurveys & FeedbackTaggingTask AutomationTask ManagementTemplatesText EditingThird-Party IntegrationsTicket ManagementTranscripts/Chat HistoryTransfers/RoutingUser ManagementWebsite IntegrationWidgetsWYSIWYG Editor
BoldDesk Integrations
See all 28 integrations
BoldDesk User Reviews
Overall Rating
5.0
Ratings Breakdown
5
100%
4
0%
3
0%
2
0%
1
0%
Secondary Ratings
Ease of Use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
Have you used BoldDesk and would like to share your experience with others?
Verified reviewer
Wholesale
11-50 employees
Used daily for less than 6 months
Reviewed February 2026
Turn your email desk, into your teams email desk
5
Software is great! It has made my office work teamwork! It has so many features that we will be growing into this software for a few years.
Ratings Breakdown
Reasons for choosing BoldDesk
cost was the largest difference for my small business
Reasons for switching to BoldDesk
so my work could be teamwork. i was tired of answering everthing
Read More
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