HelpCenter 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

HelpCenter

5.0

(1)

Pricing

Pricing available upon request

About HelpCenter

Help Center is a cloud-based helpdesk and customer support software solution that can be used for an unlimited number of customers and products. It also has live chat, FAQs and articles for customers who want some assistance with a question or product issue. Users can create tabs, assign employees to queues and receive automated email notifications about new tickets.

HelpCenter Screenshots

HelpCenter Pricing and Plans

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Free Version

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HelpCenter Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of HelpCenter
Autoresponders
Chat/Messaging
Contact Management
Customizable Branding
Email Management
Knowledge Base Management
Real-Time Chat
Real-time Consumer-facing Chat
Support Ticket Management
Third-Party Integrations
Ticket Management
Website Management

HelpCenter User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

Have you used HelpCenter and would like to share your experience with others?

Eliud R.

Verified reviewer

Consumer Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Powerful for digitally driven world.

Well designed to improve customer service and enhance efficiency and reduce operational costs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly interface has made this tool intuitive and easy to navigate, ensuring that users whether customers or employees can quickly find the information or perform the tasks they need without frustration. Has a robust knowledge base that serves as a repository of information including FAQs, guides, tutorials and troubleshooting articles. This makes it searchable and well organized.

Cons:

The cost should be checked. It is a little higher which inconveniences small scale users.

Showing 1 - 1 of 1 Reviews