NITRO Help Desk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

NITRO Help Desk

5.0

(2)

Pricing

Pricing available upon request

About NITRO Help Desk

Help Desk for SharePoint enables professionals to create user accounts and roles and add end-users, groups and permissions. Create helpdesk templates to make ticket creation a breeze. Automatically populate forms with the necessary contact details and request details. Automate your business processes with custom workflows that utilize automation rules and alerts. An IT help desk for Office 365, Teams and SharePoint is a complete out-of-the-box IT help desk solution.

NITRO Help Desk Screenshots

NITRO Help Desk Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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NITRO Help Desk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of NITRO Help Desk
AI Copilot
AI Summarization
Automated Responses
Change Management
Chatbot
Customizable Branding
Customizable Fields
Customizable Forms
Email Templates
Generative AI
Help Desk Management
IT Asset Management
Knowledge Base Management
Mobile App
Performance Metrics
Personalization
Prioritization
Problem Management
Process/Workflow Automation
Real-Time Chat
Real-Time Reporting
Secure Data Storage
Single Sign On
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management

NITRO Help Desk Integrations

Microsoft SharePoint

Microsoft Outlook

Microsoft Azure

Microsoft Teams

Microsoft 365

NITRO Help Desk User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used NITRO Help Desk and would like to share your experience with others?

Jimmy T.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 12 months

Reviewed September 2025

Easy to Implement and Use Helpdesk App

Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

(Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code.

Cons:

No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end.

Reasons for choosing NITRO Help Desk

N/A,

Reasons for switching to NITRO Help Desk

Cost and Not user friendly. Did not work well with our AD.

Vendor Response

Thank you so much for sharing your experience! We’re thrilled to hear that NITRO Help Desk has been such a great fit for your team. It’s wonderful to know that the configurability, ease of use, and user-friendly design are delivering the value you were looking for. We also appreciate your feedback on having a public-facing front end. Our team is always working to enhance NITRO Help Desk, and input like yours helps guide our product roadmap. We’re grateful you chose NITRO Help Desk and are excited to continue supporting your success!

Replied September 2025

Kenneth W.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Solid Teams Help Desk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly.

Cons:

No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products.

Reasons for choosing NITRO Help Desk

Better integration with our current stack, which made it easy for our less technical users to adopt.

Showing 1 - 2 of 2 Reviews