HelpOnClick 2026: Benefits, Features & Pricing

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Overview
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Pricing and Plans
Features
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User Reviews

Overview

HelpOnClick

4.6

(12)

Pricing

Starting at $7.20 per month

About HelpOnClick

HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It is available as a Windows, Mac, Android and iPhone application and is compatible with web browsers

HelpOnClick offers third-party integration, automated invitation and archiving capabilities. It provides a real-time view of website traffic and connects with customers who need help. The solution allows users to communicate with customers in 20 languages. Users can customize the helpdesk section as per their company brand and marketing using HTML design templates.

HelpOnClick works with helpdesk, content management, ecommerce and customer relationship management (CRM) systems. It provides integration with Facebook, Google Analytics and Gmail. The application serves automobile, education, real estate, retail, software development and travel industries.

HelpOnClick is available for monthly and annual subscription payment options and its pricing is based on per seat.

HelpOnClick Screenshots

HelpOnClick Pricing and Plans

Starting price: $7.20 per month

Free Trial

Free Version

Basic

$7.20

per month

No plan information available

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HelpOnClick Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of HelpOnClick
AI Copilot
API
Autoresponders
Call Center Management
Canned Responses
Chat/Messaging
CRM
Customizable Branding
Customizable Fields
Email Management
File Sharing
Geotargeting
Interaction Tracking
Knowledge Base Management
Live Chat
Mobile Access
Mobile App
Offline Form
Performance Metrics
Proactive Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Screen Sharing
Search/Filter
Social Media Integration
Surveys & Feedback
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing

HelpOnClick Integrations

Meta for Business

Twitter/X

CS-Cart Store Builder

Joomla

Mojo Helpdesk

Pinnacle Cart

See all 26 integrations

HelpOnClick User Reviews

Overall Rating

4.6

Ratings Breakdown

58%

42%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

3.9

Functionality

4.4

Have you used HelpOnClick and would like to share your experience with others?

Jarad P.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

We Love HelpOnClick and Our Customers Do Too!

We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons:

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Verified

Reviewer

Machinery

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Chatting like the best of them!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons:

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Vendor Response

Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Replied April 2019

Ronda M.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Poor Response from all levels

The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

having a Desktop version was great since we don't keep browsers open.

Cons:

Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.

Reasons for choosing HelpOnClick

This was the only one at the time with a desktop version

Nancy L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

My appreciation of HelpOnClick

I really appreciate this tool and even more when I see that customers love it too

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Cons:

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Vendor Response

Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Replied April 2019

Travis H.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2018

Good value for small businesses

Overall, this is a good value for small businesses and plan to continue using them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Affordable compared to other options. Easy to use for basic chat functions.

Cons:

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Vendor Response

Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.

Replied August 2018

Mike D.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Easy to use chat software

We are a hotel and lots of our guests chat with us instead of calling. It has been a great customer service tool to enhance their guest experience with us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to setup and use for both the chatter and chatee.

Cons:

Been using the software for over 2 years and have not encountered any problems.

PM M.

Information Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

HelpOnClick review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website. I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention. The smartphone app also allows for support to be provided while on the go.

Cons:

No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.

Jeremy F.

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

HelpOnClick Live Chat is a great turn-key platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.

Cons:

The only con I would say is adding users can be cost prohibitive in some cases.

Verified

Reviewer

Retail

11-50 employees

Used other for less than 2 years

Review source

Reviewed December 2018

Love connecting easily

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to work with as a customer! Nice to see when a responder is typing.

Cons:

Have not run into any problems as of now.

Sean M.

Computer Software

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed December 2018

This is a great product

I have used it for a couple years now and it is a great way to instantly talk to potential clients.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to implement into our website. I can use a phone as well.

Cons:

Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I just set a reminder so I don’t forget to sign out when I’m going to be offline.

Vendor Response

Sean, thank you for your review. You might find it useful to turn on the auto log-off option, which can be found on your profile page.

Replied April 2019

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