Hiver 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hiver

4.7

(145)

Pricing

Starting at $19.00 per month

About Hiver

Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.

All customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.

Hiver’s key features include:

Omnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.

AI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.

AI Agents - Automate routine tasks...

Hiver Screenshots

Hiver Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

LITE

$19.00

per user, per month

Plan includes:

Email Management : Tags, Notes, Views and Conversation IDs - Email templates with attachments - Recent Conversations and Conversation Followers
2 Shared Inboxes with Email, Voice, WhatsApp Channels
Live Chat : Contact Us Form Transcripts Auto-assignment Live Chat Tool tip: Contact Us Form Transcripts Auto-assignment
Knowledge Base
Collaborate on emails using @ Mentions and Permalinks - Collision Detection - Shared Drafts - Approvals Workflows
Auto Responder Email Body Search Round-robin Auto Assignment SLA Policy(1) and Violation Reminders
Analytics - Lite and Conversation Reports
iOS & Android Mobile Apps
Onboarding Assistance, 24x7 Email Support and 24x7 Chat Support
Asana, Jira, Slack and Quickbooks app integration

GROWTH

$29.00

per user, per month

Plan includes:

Everything in Lite plan and
Unlimited users
Analytics for team performance
Custom reports
Integrations (Asana, JIRA, QuickBooks, Zapier)

PRO

$49.00

per user, per month

Plan includes:

Everything in Lite
5 Shared Inboxes with Email
Chatbots
Assignment Limits on Round-robin, Assignments and CSAT Survey
Custom Reports and Dashboards, User, Tag and CSAT Reports and Scheduled Data Exports/Reports
AI Summarizer, Thank you Detection and Email Template Suggestion
SLA reports and business hours
Out-of-the-box Salesforce and Zapier Integration
No limit on SLA policy and violation reminder

ELITE

Pricing available upon request

Plan includes:

Everything in Pro
Unlimited Shared Inboxes with Email
Skill-based Auto-assignment
HIPAA Compliance
Out-of-the-box Okta Integration
Dedicated Success Manager
Call-back Support
Uptime SLA
Quarterly Team Training
Custom Build Hours

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Hiver Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of Hiver
Access Controls/Permissions
Activity Tracking
AI Copilot
Alerts/Escalation
Analytics
Assignment Management
Automated Routing
Business Process Automation
Campaign Analytics
Change Management
Chatbot
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Customer Communication
Customer Complaint Tracking
Customer History
Customer Portal
Customer Service Analytics
Customer Support
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Email Distribution
Email Management
Email Templates
Employee Directory
Event Triggered Actions
Feedback Management
File Sharing
Full Text Search
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
IT Asset Management
Knowledge Base Management
Live Chat
Macros/Templated Responses
@mentions
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-User Collaboration
Performance Metrics
Prioritization
Problem Management
Process/Workflow Automation
Progress Tracking
Project Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real Time Editing
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Response Management
Role-Based Permissions
Routing
Rules-Based Workflow
Search
Self Service Portal
Service Level Agreement (SLA) Management
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Templates
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Voice Mail
Widgets
Workflow Configuration
Workflow Management

Hiver Integrations

Slack

Zapier

Jira

Asana

Aircall

See all 8 integrations

Hiver User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.6

Brian Del Terzo C.

Verified reviewer

Professional Training & Coaching

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

We are so pleased to have found Hiver!

It is easy to administrate, very user friendly, and the support is phenomenal. I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience. We can assign emails internally, share inboxes and disposition emails as open, pending, or closed - chat about 'tickets' in the Hiver side bar, and step in to assist on existing email chains without having to forward emails to different departments or members across the team.

Cons:

I'd love to be able to create a 'ticket' within Hiver on behalf of a customer. Currently tickets can only be created based on an email interaction between a customer and our company.

Reasons for choosing Hiver

There was nothing that was going to remove us from all the robust solutions that are a part of our G-Suite platform, so once I discovered a platform that helped to level up the use case for our G-Suite email platform, it was a no brainer to give it a try. And so glad we did!

Bryn S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Hiver has been a game changer our account management team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Cons:

I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Reasons for choosing Hiver

Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!

Virginia C.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Great email help

This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting).

Ratings Breakdown

Ease of use

Functionality

Pros:

The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver.

Cons:

Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users.

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Functional AI Integrations Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration.

Cons:

Hiver requires a learning curve, so it takes time to navigate. It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform.

William Sherwin B.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Reviewed September 2025

Complex process made easier!

It made my life easier and because I can finish my work efficiently, I have extra time on handling different/new tasks which the company loved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its simplicity and every click is completing a process. There are no wasted features. It created an environment where complex process was converted into an easier step by step process. It made me love my job more.

Cons:

It's not really a dislike because all software has it and it's the bugs. They are very rare and support is excellent.

Leonardo C.

Verified reviewer

Furniture

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Hiver is an essential part of my job.

Hiver improves communication between employees (my colleagues) and our customers. The extension with our Google email inbox is easy to set up and safe.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hiver simplifies my workload and is user-friendly. The integration with my work email is excellent and makes my life easier.

Cons:

Sometimes the email integration takes a little while to sync within my email inbox. No other significant issues.

Hanna M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Hiver is a game-changer for my day-to-day

I use Hiver on a daily basis and have used this tool for over three years now. Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication. Hiver also makes it easy to search current and past emails quickly and share specific emails with my team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I don't know what our team would do without Hiver. Being able to share, collaborate, and view emails across the team is so valuable to our processes.

Cons:

Other than occasional connectivity issues with Hiver, there is nothing I dislike. Hiver support is great at responding and resolving most issues and bugs we come across.

Dominique W.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Reviewed September 2025

Organizing my email is easier than ever!

My over all experience with hiver has been amazing. I hate going into my personal email because I feel like it's so noisy and chaotic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how organized it allows me to be. It's so easy to lose emails and miss an email because your inbox is full. NOT WITH HIVER! My team and I preach by this software.

Cons:

Sometimes it doesn't load on my gmail till I refresh a few times. It used to glicth and look funny on my browser but I think they fixed that issue in the last update. I can not go with out it!

Ronak S.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Reviewed September 2025

Time Saver, Safe and Realiable

I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use.

Cons:

Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management

Cristian G.

Verified reviewer

Airlines/ Aviation

501-1000 employees

Used daily for less than 2 years

Reviewed September 2025

Hiver review

Overall, Hiver has been a great tool for managing our team’s emails and improving communication. It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of integrations, the platform has significantly enhanced our workflow and team collaboration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good platform with a very intuitive interface. It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently.

Cons:

Data sharing could be more robust and flexible. Integration with external systems sometimes requires extra effort or custom solutions.

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