Infraon Helpdesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Infraon Helpdesk

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Pricing

Starting at $19.00 per month

About Infraon Helpdesk

Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a single platform. Teams can streamline the support processes and provide customers with a unified experience across all channels. Integration with collaboration tools ensures a comprehensive solution for all their needs.

Unify customers, agents, and internal teams to drive seamless support experiences. The low-code platform empowers agents to handle support requests and deliver proactive customer experiences. Infraon Helpdesk enables managers to engage with customers through email, ticket creation via WhatsApp, and AI-driven chatbots, regardless of the location. Administrators can leverage Infraon Helpdesk's customer support and analytics capabilities to troubleshoot and resolve issues. Operators can gain valuable insights into customer data to enhance the support strategy and elevate the customer experience.

Automate common issues and requests with pre-built AI-driven workflows powered by machine learning. Infraon Helpdesk leverages historical data and pattern recognition to provide accurate resolutions. Infraon Helpdesk's integrated field support ensures a centralized location...

Infraon Helpdesk Screenshots

Infraon Helpdesk Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Standard

$19.00

per user, per month

Plan includes:

Ticket Management
Email to Ticketing
Knowledge Base
Ticket Auto assignement
Ticket Custom Fields
Custom Views
Custom Status
Custom Email Template
Custom Roles and access
Ticket Approvals

Enterprise

Pricing available upon request

No plan information available

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Infraon Helpdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Infraon Helpdesk
API
Chatbot
Customer Database
Customizable Branding
Customizable Fields
Data Import/Export
Email Templates
Knowledge Base Management
Performance Metrics
Personalization
Prioritization
Third-Party Integrations
Ticket Management