IrisAgent 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
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Overview

IrisAgent

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Pricing

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About IrisAgent

With AI-powered automated alerting, processes, and linkage of support cases and product issues, IrisAgent provides proactive customer assistance. It improves communications between agents, customers, and internal technical teams to cut down on escalations by 60%, answers automatically to 35% of tickets, and cuts down on support case resolution time by 45%. Instead of waiting for users to report difficulties, it proactively finds trending problems.

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IrisAgent Pricing and Plans

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IrisAgent Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of IrisAgent
Alerts/Notifications
Call Center Management
Chatbot
Configurable Workflow
Event Triggered Actions
Feedback Management
Interaction Tracking
Knowledge Base Management
Performance Metrics
Prioritization
Queue Management
Real-Time Analytics
Real-Time Data
Reporting & Statistics
Single Sign On
Support Ticket Management
Tagging
Ticket Management