IT Glue 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

IT Glue

4.6

(331)

Pricing

Starting at $29.00 per month

About IT Glue

IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.

IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.

Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs.

Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.

IT Glue Screenshots

IT Glue Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

per user, per month

Plan includes:

Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
1 Data Source
1-Way PSA/CRM Sync
1-Way RMM Sync
Automated account backup
GlueConnect
Engagement
Checklists

Select

$38.00

per user, per month

Plan includes:

Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
2 Data Sources
2-Way PSA/CRM Sync
1-Way RMM Sync
Automated account backup
GlueConnect
Engagement
Checklists

Enterprise

$44.00

per user, per month

Plan includes:

Cooper Copilot for IT Glue
Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
Unlimited Data Sources
2-Way PSA/CRM Sync
1-Way RMM Sync
Automated account backup
GlueConnect
Engagement

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IT Glue Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of IT Glue
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Backup and Recovery
Catalog Management
Change Tracking
Checklists
Commenting/Notes
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Credential Management
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Documentation Management
Document Automation
Document Capture
Document Management
Document Review
Document Storage
Drag & Drop
Encrypted Password Storage
Event Logs
File Management
Forms Management
For the IT sector
Full Text Search
Help Desk Management
Inventory Management
Inventory Tracking
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Knowledge Library
Knowledge Management
License Management
Monitoring
Offline Access
Onboarding
Password Management
Performance Metrics
Policy Management
Process/Workflow Automation
Real-Time Data
Real-Time Notifications
Relationship Mapping
Reminders
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Secure Data Storage
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
SSL Security
Supplier Management
Support Ticket Management
Support Ticket Tracking
Tagging
Task Management
Templates
Text Editing
User Management
Workflow Management

IT Glue Integrations

Autotask PSA

Integration rated 4.3 from 47 reviews

ConnectWise PSA

Integration rated 4.5 from 38 reviews

Datto RMM

Integration rated 4.4 from 36 reviews

Microsoft 365

Integration rated 4.4 from 30 reviews

Kaseya VSA

Integration rated 4.2 from 17 reviews

Kaseya BMS

Integration rated 4.4 from 15 reviews

See all 48 integrations

IT Glue User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.4

Functionality

4.5

Mike E.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Reviewed March 2024

Best IT Doc Mgmt Tool

Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas.

Cons:

Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes.

Preston G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed February 2025

IT Glue Questionairre

I'm very happy with the overall purpose and function of what IT Glue provides for our operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information. It really assists with automating a large portion of information and processes we have in place for our customers, and the services we provide. With these integrations we are able to automate many tasks and processes that would take quite a bit of manual labor otherwise, by providing a secure, streamline, automated solution to keep our team nimble and flexible for our customers; giving us the ability to work on more than one problem or issue simutaneously. The time to click to get the answer is a game changer and lifesaver bar none.

Cons:

Ability to setup MyGlue Structure and management for Customer Users. Another Con and wish, is the ability to synch with more than one PSA simultaneosly. The ability to do more automapping to exising configs for a new integration or new system that is added with integrations instead of having to make a manual mapping of a config for a customer whent the information already exists. Insted map paired configs that have the matching information and any that are not matched and fail mapped provide a list those items instead of being tasked with mapping things manually each time a new integration that requires mapping and matching to an existing config.

Reasons for choosing IT Glue

Best overall functionality for what our needs required. Mainly integrations.

Carl-Darren M.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

Avoid at all costs!

This company (Kaseya) have bought many different solutions and turned them into add-ons. The primary solution for five engineers is over £400 per month. When we complained about the system not working as described, they suggested we pay another £2000 per month for Kaseya 365. Our complaint was dealt with by the sales department, which quoted completely inaccurate pricing. I was stupid enough to sign up for 3 years due to large discounts over a 12 month contract. I am now arguing with them to get out of the contract but their contracts are written for them not the Client. Our lawyers have said "While the Agreement is a little confused and unclear in places, the contract is valid". However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The initial demonstration which showed automated field population from ticket systems and Microsoft

Cons:

Extra add-ons to make anything work. Poor support. Constant upselling more of their products

Reasons for choosing IT Glue

Persuasive arguments on cost and useability

Reasons for switching to IT Glue

Wanted a better documentation system and everything in one place

Harrison K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

ITGlue | Great Value for your Org

Great product, I love the analytics in the backend for metrics with the team. Its a great incentive to get them to document things. We document everything and having the ability to break things into folder etc is amazing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ITGlue has a extensive library of templates for configurations and documentation. The integration between connectwise and other platforms is second to none.

Cons:

The overall UI design leaves something to be desired. Its bulky and little things like not being able to ctrl+a to select a whole line of text is annoying.

Brittany P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed February 2025

IT Glue: Must Have for MSP's

I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop support in a timely fashion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how it integrates with Quickpass and Autotask and how we can have third-party support and Clients access information we want them to access.

Cons:

creating groups and utilizing them to assign specific access can cause issues. when adding vendor information, some of the required information is not recorded and causes errors when trying to save the vendor.

Reasons for switching to IT Glue

IT Glue integrates with all resources that we want to use.

Lowell P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed February 2025

Excellent, mature documentation system

It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's got most of the features we need, good integrations, and very good role-based security.

Cons:

It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text).

Reasons for choosing IT Glue

More mature product, and it has more integrations.

Jordan D.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

THE GO-TO documentation platform for MSPs.

I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant. The API is fairly easy to work with excluding documents. One gotcha about customization means that in M&A, you will have very different version of the same concepts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IT Glue allows for a large amount of integrations and customization from an asset layout.

Cons:

Platform permissions could use an overhaul allowing for granular control without losing global consistency.

Reasons for choosing IT Glue

Cloudbased. Allows encrypted password storage including TOTP. Integrations with other tools allowed for some automation as well.

Broderick A.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 6 months

Reviewed February 2025

The way we use ITGlue

I was able to start using it immediately with very little hand holding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The layout and the ease of use. The system layout helps keep un organized users organized and organized user a platform to be creative how the would like to have their information organized. The sky is the limit.

Cons:

The price is a little steep for added users, It is a solid platform for documentation.

Reasons for switching to IT Glue

IT Glue is more secure and feature rich than any other product that familiar with.

Derek P.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed February 2025

IT Glue is the GOAT of information storage.

It has been great; I have been using it for over 6 years now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wiki-like experience with integrations to other SaaS applications.

Cons:

Price, it is more expensive than other alternitives.

Reasons for switching to IT Glue

Atera had issues that made it difficult for RMM.

Denuka R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed December 2025

A Game-Changer for IT Documentation and SOPs

Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team.

Cons:

The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness.

Showing 1 - 10 of 331 Reviews

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