IT Glue 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

IT Glue

4.6

(331)

Pricing

Starting at $29.00 per month

About IT Glue

IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.

IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.

Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs.

Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.

IT Glue Screenshots

IT Glue Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

per user, per month

Plan includes:

Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
1 Data Source
1-Way PSA/CRM Sync
1-Way RMM Sync
Automated account backup
GlueConnect
Engagement
Checklists

Select

$38.00

per user, per month

Plan includes:

Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
2 Data Sources
2-Way PSA/CRM Sync
1-Way RMM Sync
Automated account backup
GlueConnect
Engagement
Checklists

Enterprise

$44.00

per user, per month

Plan includes:

Cooper Copilot for IT Glue
Domain & SSL Certificate Tracking
IT Glue Library & Asset Template
Access, Audit and Version Control
Unlimited Data Sources
2-Way PSA/CRM Sync
1-Way RMM Sync
Automated account backup
GlueConnect
Engagement

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IT Glue Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of IT Glue
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Backup and Recovery
Catalog Management
Change Tracking
Checklists
Commenting/Notes
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Credential Management
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Documentation Management
Document Automation
Document Capture
Document Management
Document Review
Document Storage
Drag & Drop
Encrypted Password Storage
Event Logs
File Management
Forms Management
For the IT sector
Full Text Search
Help Desk Management
Inventory Management
Inventory Tracking
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Knowledge Library
Knowledge Management
License Management
Monitoring
Offline Access
Onboarding
Password Management
Performance Metrics
Policy Management
Process/Workflow Automation
Real-Time Data
Real-Time Notifications
Relationship Mapping
Reminders
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Secure Data Storage
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
SSL Security
Supplier Management
Support Ticket Management
Support Ticket Tracking
Tagging
Task Management
Templates
Text Editing
User Management
Workflow Management

IT Glue Integrations

Autotask PSA

Integration rated 4.3 from 47 reviews

ConnectWise PSA

Integration rated 4.5 from 38 reviews

Datto RMM

Integration rated 4.4 from 36 reviews

Microsoft 365

Integration rated 4.4 from 30 reviews

Kaseya VSA

Integration rated 4.2 from 17 reviews

Kaseya BMS

Integration rated 4.4 from 15 reviews

See all 48 integrations

IT Glue User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.4

Functionality

4.5

Larry R.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used weekly for more than 2 years

Reviewed June 2025

Useful for Teams Trying to Track Their Tech

Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The search tool is so fast! It makes look ups a breeze! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom.

Cons:

It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge.

Cheri R.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Reliable, Feature-Rich, and Easy to Use

My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable.

Cons:

Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier.

Reasons for switching to IT Glue

We switched from ConnectWise + OneNote to IT Glue for centralized, structured documentation with integrations, security, and search that save time and reduce errors.

Mike E.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Reviewed March 2024

Best IT Doc Mgmt Tool

Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas.

Cons:

Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes.

Sukhjit S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed December 2025

IT Glue - A solid platform that's always improving

Recommend it every MSP I know. Put in the time and effort to manage it properly and you'll reap massive rewards.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With Kaseya now integration its whole stack together - the benefit of organizing all your data into IT Glue just continues to improve with time. We've been able to integrate data from 365 (licenses, bitlocker, intune, users, etc) right into a customers org, securely share credentials, grant customers access via MyGlue, build out Network Maps - the list just goes on and on. They're constantly improving and taking feedback from the community - very happy with the future of the platform.

Cons:

Like any platform - it's about the time and effort you put in. The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Amazing Documentation and Management!

IT is really great. It provides an easy to document processes, manage passwords and collaborate with teams. Using the simple account/security management, we were able to onboard our first employee and give them access to all the account they need. This includes documentation and passwords to jump in and start working right away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it. This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members.

Cons:

I would like the domain and SSL tracker to also monitor the website for downtime. I don't like the way it creates a default location completing certain actions, even when an address already exists.

Reasons for switching to IT Glue

We already use other Kaseya products and wanted to add documentation to our stack.

Richard R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Online repository

Dependable online resource that can be utilized for several different aspects for clients that are supported

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Online repository for passwords, assets, contacts & several other vital items relevant to multiple clients

Cons:

Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client

Reasons for choosing IT Glue

Connectwise knowledge base was not well integrated

Demetrius S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed May 2025

I can't say enough about what ITGlue has done for our company

My overall experience is an A- and ITGlue has definitely made our business more efficient. Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact ITGlue can be a one stop shop for everything documentation for our clients. IT allows us to support our clients and for us to scale as a business because we have SOPs and automation built in

Cons:

I would say its Offline feature is limited and needs improvement. It only works with one browser and it is a bit of a process to get it setup

Reasons for switching to IT Glue

It just made sense given the ease of use and automations

Terry S.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Reviewed May 2025

Love IT, Great Product

Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place.

Cons:

I can't think of one.

Reasons for switching to IT Glue

It was out of date and we needed to get to something newer with better features

Jordan D.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

THE GO-TO documentation platform for MSPs.

I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant. The API is fairly easy to work with excluding documents. One gotcha about customization means that in M&A, you will have very different version of the same concepts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IT Glue allows for a large amount of integrations and customization from an asset layout.

Cons:

Platform permissions could use an overhaul allowing for granular control without losing global consistency.

Reasons for choosing IT Glue

Cloudbased. Allows encrypted password storage including TOTP. Integrations with other tools allowed for some automation as well.

Jack J.