MetaCaseDesk 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if MetaCaseDesk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

MetaCaseDesk

No reviews yet

Pricing

Pricing available upon request

About MetaCaseDesk

MetaCaseDesk is a helpdesk management solution that can be deployed either in the cloud or on-premise. The solution caters to small and midsize businesses across multiple industries. It allows users to offer support through a ticket-based portal.

MetaCaseDesk allows customers to submit tickets through multiple channels. Users can manage support within a dedicated portal with administrative permissions on the backend. Customers can also access the portal to generate or review tickets.

Additional features include report generation, multiple business unit management and automatic ticket management. Users receive personal training sessions and ongoing technical support to resolve critical systematic issues. The solution supports authentication modes such as active directory (AD), cross-domain authentication, custom login/ password and web services for users. It allows users to view tickets without logging into the system

The solution can be purchased either on a per server basis or on a per user per month basis. Support is offered via an online forum and email.

MetaCaseDesk Screenshots

MetaCaseDesk Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

MetaCaseDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of MetaCaseDesk
Knowledge Base Management
Ticket Management