ProProfs Help Desk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ProProfs Help Desk

4.9

(14)

Pricing

Starting at $15.00 per month

About ProProfs Help Desk

ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams.

Key features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration.

ProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.

ProProfs Help Desk Screenshots

ProProfs Help Desk Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per feature, per month

No plan information available

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ProProfs Help Desk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ProProfs Help Desk
Alerts/Notifications
Analytics
API
Autoresponders
Canned Responses
Chatbot
Chat/Messaging
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Email Management
Email Templates
Interaction Tracking
Issue Tracking
Knowledge Base Management
Live Chat
Mobile Access
Performance Metrics
Prioritization
Project Management
Real-Time Analytics
Real-Time Chat
Real-Time Reporting
Reporting & Statistics
Role-Based Permissions
Routing
Shared Inboxes
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management

ProProfs Help Desk Integrations

ProProfs Chat

ProProfs Help Desk User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.6

Ashutosh P.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for free trial

Review source

Reviewed October 2021

I see a lot of potential in this young tool

Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more.

Cons:

The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try.

Annex L.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

ProProfs Help has Impressive Customer Help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected.

Cons:

ProProfs Help has impressive price range and operational assistance.

Maya B.

Verified reviewer

Computer Software

11-50 employees

Used other for free trial

Review source

Reviewed January 2021

Take support to your table

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to use and has great customer support!

Cons:

I wish the deployment would be upgraded for ios users.

Vendor Response

Thanks for your views on ProProfs Help Desk

Replied January 2021

Gestione P.

Verified reviewer

Maritime

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Fruitful Customer Help for Businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies.

Cons:

ProProfs has nothing lowering the entire performance in managing businesses or clients.

Verified

Reviewer

Accounting

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Meet your SLAs and delight customers

Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined.

Cons:

The tool is great for startups and small businesses. We have not come across any major drawbacks yet.

Sugandh S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

The best investment we have made so far!

With ProProfs, our reporting has become way stronger now. As a customer service manager, I can easily analyze both agents’ as well as team performance. Just one glance and we can easily see how customers are rating their interactions with our team. This is really helpful because even if a company has a low ticket resolution time, it’s not of much help if the customer is unhappy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We picked ProProfs Help Desk after using another vendor for around 3 years. We thought we were measuring agent performance and that was enough. However, ProProfs helped us realize that important help desk metrics such as average first response time, average ticket resolution time, etc. are great for measuring team performance.

Cons:

We have been using this tool for the past 6 months now, and it has met our expectations on almost every occasion. No complaints as of now.

Harshad D.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Reviewed March 2020

Awesome Gmail Like Interface!

It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster.

Cons:

The product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.

Vendor Response

Thanks for sharing your views on ProProfs Help Desk.

Replied March 2020

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Great Tool for Monitoring Customer Service Operations

The experience so far with ProProfs Help Desk has indeed been a memorable one. We recommend this tool for businesses that wish to make data-driven decisions and improve their service quality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Previously, we had a hard time keeping track of crucial data and everything was haywire. The best part about this software is that it offers great insights into our performance, both at an individual as well as team level. Our service manager can easily track the tickets resolved by an agent and also view rated tickets.

Cons:

There has not been any major issue worth mentioning. Let's see how things unfold.

Reasons for choosing ProProfs Help Desk

Because its price plan is very cool and ProProfs help desk 15 days free trail.

Vendor Response

Thanks for sharing your views on ProProfs Help Desk.

Replied November 2020

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

“Gmail like interface makes it Unique”

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique.

Cons:

I don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system.

Vendor Response

Thank You for sharing your views on ProProfs Help Desk.

Replied October 2020

Verified

Reviewer

E-Learning

201-500 employees

Used monthly for less than 6 months

Review source

Reviewed March 2021

Best ticket management tool

We got ProProfs Help desk before the pandemic and we are glad that we didn’t have to invest much with its use. If anything, we got to save some on the support process and managed a lot of customer queries easily with this ticketing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it helps us manage all our customer-facing inboxes in one place. Since the time we’ve gotten it onboard we haven’t missed out on any customer request or complaints. It has helped us manage all incoming emails in one shared inbox structure.

Cons:

When we started using ProProfs Help Desk, we started with its free plan. The only thing I regretted was that it didn’t have labels in the free plan. Obviously, after we shifted to the paid plan we did get access to the feature, but it would have been nice to have seen that feature in the free plan too.

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