Richdesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Richdesk

4.5

(2)

Pricing

Pricing available upon request

About Richdesk

Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services.

Richmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.

Richmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications.

Richmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal.

Richdesk Screenshots

Richdesk Pricing and Plans

Starting price: £950.00

Free Trial

Free Version

Basic

£950.00

No plan information available

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Richdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Richdesk
Asset Tracking
Availability Management
Call Center Management
Change Management
Configuration Management
Contract/License Management
Customer Database
Customizable Branding
Dashboard
Email Management
Email Templates
Incident Management
Interaction Tracking
Inventory Management
IT Asset Management
Knowledge Base Management
Maintenance Management
Personalization
Problem Management
Project Management
Queue Management
Release Management
Search
Service Catalog
Supplier Management
Support Ticket Management
Surveys & Feedback
Templates
Ticket Management

Richdesk User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.0

Have you used Richdesk and would like to share your experience with others?

Jake C.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

A must have for help desk / service desk agents

I like it; It has increased my productivity and improved my organisation skills.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like how easy it is to manage incidents to which I am responsible for. Because I can assign a priority and incident type, this helps me to manage my time effectively. When communicating with customers regarding previous incidents that have been closed, it is easy to locate past incidents with an incident number - this ensures that both yourself and the customer are of the same understanding, minimising the chances of mis-communication. I also like how attachments can be added to an incident, as if the incident needs to be escalated, attachments can be added to assist the person you have escalated to.

Cons:

I feel the interface could look more modern. Often emails are delayed by a couple of minutes before being logged in Richmond, so that could be sped up, rather than waiting for an incident to arrive.

Cerys O.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Practical and Simple Screen Layouts. Excellent Support Provision

Overall I am very happy with using Richdesk as our Service Desk software.Its very easy for users who dip in and out of the system to pick up.The screens are laid out well, and there are not excessive functions to click through to raise a ticket.Everything is mostly just on 1 screen.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that all the screens work in a similar way. Once you have mastered Incident Management, Problem and Change will be easy.The support is always excellent when we have had issues or questions to raise. Very responsive support provision.

Cons:

The ability to easily create detailed Custom Reports.

Showing 1 - 2 of 2 Reviews