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Richdesk

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Overview
Richdesk

Richdesk 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Richdesk
Richdesk
4.5
(2)

Pricing

Pricing available upon request

About Richdesk

Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services.

Richmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.

Richmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications.

Richmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal.

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Richdesk User Interface

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0
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2
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5

Richdesk Pricing and Plans

Starting price: £950.00
Free Trial
Free Version

Basic

£950.00

No plan information available

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    Richdesk Features

    • Popular features found in Help Desk
      Access Controls/Permissions
      Activity Dashboard
      Alerts/Escalation
      Automated Routing
      Collaboration Tools
      Macros/Templated Responses
      Multi-Channel Communication
      Real-Time Notifications
      Reporting/Analytics
      Self Service Portal
      Service Level Agreement (SLA) Management
      Workflow Management
    • More features of Richdesk
      Asset Tracking
      Availability Management
      Call Center Management
      Change Management
      Configuration Management
      Contract/License Management
      Customer Database
      Customizable Branding
      Dashboard
      Email Management
      Email Templates
      Incident Management
      Interaction Tracking
      Inventory Management
      IT Asset Management
      Knowledge Base Management
      Maintenance Management
      Personalization
      Problem Management
      Project Management
      Queue Management
      Release Management
      Search
      Service Catalog
      Supplier Management
      Support Ticket Management
      Surveys & Feedback
      Templates
      Ticket Management

    Richdesk User Reviews

    Overall Rating

    4.5

    Ratings Breakdown

    5

    50%

    4

    50%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    5.0

    Customer support

    4.5

    Functionality

    4.0

    Have you used Richdesk and would like to share your experience with others?

    Jake's profile
    Jake C.

    Verified reviewer

    Information Technology and Services

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2022

    A must have for help desk / service desk agents

    5

    I like it; It has increased my productivity and improved my organisation skills.

    Ratings Breakdown

    5
    Ease of use
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    I like how easy it is to manage incidents to which I am responsible for. Because I can assign a priority and incident type, this helps me to manage my time effectively. When communicating with customers regarding previous incidents that have been closed, it is easy to locate past incidents with an incident number - this ensures that both yourself and the customer are of the same understanding, minimising the chances of mis-communication. I also like how attachments can be added to an incident, as if the incident needs to be escalated, attachments can be added to assist the person you have escalated to.
    Cons:
    I feel the interface could look more modern. Often emails are delayed by a couple of minutes before being logged in Richmond, so that could be sped up, rather than waiting for an incident to arrive.

    Read More

    CO
    Cerys O.

    Verified reviewer

    Information Technology and Services

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2022

    Practical and Simple Screen Layouts. Excellent Support Provision

    4

    Overall I am very happy with using Richdesk as our Service Desk software.Its very easy for users who dip in and out of the system to pick up.The screens are laid out well, and there are not excessive functions to click through to raise a ticket.Everything is mostly just on 1 screen.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The fact that all the screens work in a similar way. Once you have mastered Incident Management, Problem and Change will be easy.The support is always excellent when we have had issues or questions to raise. Very responsive support provision.
    Cons:
    The ability to easily create detailed Custom Reports.

    Read More

    Showing 1 - 2 of 2 Reviews

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