ServoDesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServoDesk

4.9

(18)

Pricing

Starting at £20.00 per month

About ServoDesk

ServoDesk powered by Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.

ServoDesk Screenshots

ServoDesk Pricing and Plans

Starting price: £20.00 per month

Free Trial

Free Version

Starter

£0.00

per month

Plan includes:

Incident Management
Service Requests
SLA management
Email Integration
AD Sync
Mobile App
Reporting

Foundation

£20.00

per user, per month

Plan includes:

Incident Management
Service Requests
Knowledge Management
Email Integration
AD Sync
Roles Based
Mobile App
Reporting

Professional

£40.00

per user, per month

Plan includes:

Incident Management
Service Requests
Problem Management
Change Management
Easy Configurations
Email Integration
AD Sync
Knowledge Management
Mobile App
Reporting

Enterprise

Pricing available upon request

Plan includes:

Incident Management
Problem Management
Change Management
Service Requests
Mobile App
Email Integration
Knowledge Management
Calendar View
SLA management
Reporting

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ServoDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ServoDesk
Activity Tracking
AI Copilot
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Trail
Autoresponders
Call Center Management
Canned Responses
Capacity Management
Case Management
Change Management
Chat/Messaging
Client Portal
CMDB
Configuration Management
Contract/License Management
Customer Complaint Tracking
Customer Database
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Document Storage
Drag & Drop
Email Management
Email Templates
Feedback Management
Forms Management
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Issue Management
Issue Tracking
IT Asset Management
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Mobile App
Multi-Channel Management
Performance Metrics
Personalization
Prioritization
Problem Management
Project Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Release Management
Remote Access/Control
Reporting & Statistics
Routing
Secure Data Storage
Service Catalog
Service History
Service Request Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management

ServoDesk Integrations

Gmail

Microsoft 365

Microsoft Entra ID

Microsoft Outlook

Microsoft Teams

See all 8 integrations

ServoDesk User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.8

Have you used ServoDesk and would like to share your experience with others?

Lauren C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2021

Simple and easy to use

Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use for all employees and does not require weeks of complex training.

Cons:

We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.

Reasons for choosing ServoDesk

Ease of use, with increased functionality should we need it as we grow.

Reasons for switching to ServoDesk

Whole company CRM move.

Jacqui S.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Ayrshire college

my experience was a positive experience - interface was easy to navigate for operators and technicians - support form provider was excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal

Cons:

Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users

Valon F.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Simplisys Ticketing System Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.

Cons:

Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

Keerthi J.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Service management at its best

Great from start to finish, from initial configuration help to ongoing support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unbelievably easy to configure and use. Notwithstanding great Automation and Ai features. Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze.

Cons:

I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports

Robert K.

Verified reviewer

Religious Institutions

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Simplisys Service Desk

This gave us the ability to communicate out to the great church which we did not have with our older system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.

Cons:

It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.

Reasons for choosing ServoDesk

UK support. We also saw how far it had come in the last year since we looked at the product before, and it had been updated and improved greatly. Which meant there was continuous updates and improvements. Price was also a big factor.

Russell D.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

Simplisys for IT support MSP

We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands. We looked into a few different options but simplisys has so many good reviews and an excellent price point we had to trial it. Once we could then see the product and deal with their excellent staff it was an easy decision that I've yet to see any down side to.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless. The software is simple, fast and intuitive to use. All our users have been up to speed on using it within a day or so of having access. Also when we've asked for changes we are spoken to about exactly what we need and then changes are made quickly whether it's new reports or bespoke fields that only we would require.

Cons:

Nothing so far as all problems we've had have been addressed quickly

Reasons for choosing ServoDesk

Price and functionality

Reasons for switching to ServoDesk

Previous product was slow and generally unreliable

Lauren J.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Outstanding

The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.

Cons:

There isnt anything i can think that i like least

Reasons for choosing ServoDesk

They had everything we needed for our service desk and technical team. We are in the process of expanding and having more of our services put on the system. After our merger with Ensign they will be utilising the system and we will be expanding it and getting changes done to it

Alan R.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Excellent customer service and support.

Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help. Good software and the integration to Microsoft NAV is excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company. Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets.

Cons:

Would be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff.

Tony J.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great Product met our needs

Great functionality and ease of use. The support guys were extremity helpful when needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.

Cons:

If I had to be picky, then too many standard reports out of the box.

Reasons for switching to ServoDesk

Better functionality.

Simon B.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great Product with Integration

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed.

Cons:

Not much other than the ability to customise the theme to match the corporate colours would be nice

Showing 1 - 10 of 18 Reviews

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