Wavity Help & Service Desk 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Wavity Help & Service Desk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Wavity Help & Service Desk

4.8

(39)

Pricing

Starting at $12.00 per month

About Wavity Help & Service Desk

Wavity’s Help and Service Desk Application can be used for internal as well as external users.

Wavity has led the product development with a user-centric approach. With the widget-driven UI, users can customize the look and feel to what they need and how they want to view things, thereby making the UI their own. This solution is role aware, so users are presented with only those things that are pertinent to them and are needed to get their work done.

Wavity Help & Service Desk Screenshots

Wavity Help & Service Desk Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

Standard

$12.00

per user, per month

No plan information available

Professional

$25.00

per user, per month

No plan information available

Enterprise

$40.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Wavity Help & Service Desk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Wavity Help & Service Desk
Activity Tracking
Change Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Email Templates
Incident Management
Performance Metrics
Prioritization
Problem Management
Real-Time Chat
Support Ticket Management
Surveys & Feedback
Ticket Management

Wavity Help & Service Desk Integrations

Google Drive

Google Calendar

Dropbox Business

Microsoft 365

Wavity Help & Service Desk User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.7

narender r.

Verified reviewer

Mechanical or Industrial Engineering

201-500 employees

Used daily for less than 12 months

Reviewed December 2022

Wavity tool review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Desigred features and easy of use, IT Ticketing

Cons:

CRM tools needs to be improved, HR Tools as well

David R.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Very Receptive to Changes

Intuitive and customizable. The team developed an integration connector specifically to work with us and have the environment suit our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The developer team is very receptive to feature requests and issues, and are generally quick to get them resolved.

Cons:

Error messages thrown may not explain why said error was thrown and how to resolve it. Reporting said errors helps though.

Reasons for switching to Wavity Help & Service Desk

Lower pricing, and issues that were reported to Freshdesk and fixed had been getting broken again after a period of time.

Daniel F.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Wavity Product Is Good But Still Needs Improvement

Product is good but not yet mature. It has a potential to be great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexible. Can easily make a change to correct an issue with the system. Technical Support staff are very helpful and eager to listen to & address issues.

Cons:

Underlying database needs improvement. Searches are slow and the search results sometimes are incorrect. Also, the Conversation UI is very confusing to end users and even to some technical users.

Scott T.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Easy to Work With and Customize

It has been very good, very easy to work with, very helpful and eager to customize your setup for you. My users really like it and that's half the battle with any change in systems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love that they are so willing to listen to your needs and work with you to get the system setup to meet those needs. Customer support is always quick to reply. Ticket management is easy to use and easy to customize. Can create user specific widgets and reports

Cons:

Inability to customize colors to match your companies pallet. I understand this is coming though in future builds

Reasons for choosing Wavity Help & Service Desk

Their willingness to work with us on our needs and customize and add features to help us.

Reasons for switching to Wavity Help & Service Desk

Freshdesk had too many errors and issues that could never be fixed or stay fixed

Reno B.

Verified reviewer

Entertainment

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Great Ticketing System for Medium Business

Using Wavity was a simple transition to our old, home-grown system. It is very customizable and easily configured.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and setup. Implementation team is so helpful with what you want your ticketing system to look like and function.

Cons:

I really dont have any Cons to this system. It has been a great experience. Most of the time, they are waiting on us to provide information.

Reasons for switching to Wavity Help & Service Desk

Needed growth and the Home Grown ticketing system was not scalable.

Steve C.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Wavity ITSM

Excellent! I would recommend this solution to other companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customizability of the application. It allows for quick and easy changes.

Cons:

The out-of-the-box solution needed customizing, but the Wavity team was more than willing to help with this.

Reasons for switching to Wavity Help & Service Desk

ChageGear was not quite working for us and wanted a change.

Andrew B.

Verified reviewer

Real Estate

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Love Wavity

Their support is excellent. They customize the interface to your liking. Glad we switched to Wavity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How customizable it is. Their support staff is always willing to help.

Cons:

I can't find anything wrong with it. If a feature isn't there their support will do their best to get it added.

Reasons for switching to Wavity Help & Service Desk

Cost and Wavity is much more customizable then Zendesk.

Bindu D.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed June 2022

Modern IT Help Desk System

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are able to quickly customize the application the way we need it using their zero-code designer tools. I can work from my phone just as easily as my desktop.

Cons:

As of now everything is working as expected.

Reasons for choosing Wavity Help & Service Desk

Zero-code designer & bots

Reasons for switching to Wavity Help & Service Desk

Limited functionality & per user pricing of Jira.

Sable W.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Efficient and Easy to Use Service Desk

Wavity has significantly improved our ability to manage IT service requests in a centralized and organized way. [sensitive content hidden] and the Wavity support team are responsive and genuinely helpful when we need assistance. Overall, it's been a great fit for our team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is user-friendly, visually clean, and highly customizable. We loved how easy it was to implement workflows and automate support ticket tracking.

Cons:

Some parts of the initial setup—user access etc.—took a bit of time to fully grasp. But once it's in place, everything runs smoothly

Srivathsa M.

Verified reviewer

Electrical/ Electronic Manufacturing

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Great Tool for improving process efficiency.