Axxess HomeCare 2026: Benefits, Features & Pricing

overall experience with this software was very positive this software allowed to make my job more accurate and up to date.

we need communication notes for employees. we need the reports section redone and more options

My experience wasn't great. I went back and forth with Axxess the whole time I was with them. They auto renewed my contract, and the system still wasn't working for us properly. They still charged me to get out of the contract too.

Poor We were promised we could upload our own forms to be used. That was in March. 3 months later, we are being told they do not customize anything.

Disclaimer: The insights and opinions shared in this review are based solely on our own experiences and assessments of the Axxess Homecare system. This commentary is intended to convey our perspective and findings without prejudice and is not meant to defame or malign any company, entity, or individual. Our aim is to provide an honest, subjective evaluation to inform others. This review does not preclude us from pursuing further legal remedies or actions as deemed necessary. After diligently implementing and utilizing Axxess Homecare, and in alignment with the CAST 7-Stage EHR Adoption Model for Long-Term and Post-Acute Care (LTPAC), we regrettably find ourselves compelled to assign a one-star rating to the platform. This decision stems from a comprehensive examination against a respected industry model designed to evaluate the effectiveness and sophistication of EHR systems in our sector. Adoption Model Alignment: Our anticipation for a solution that bridged the gap up to and beyond Stage 5 of the CAST model was met with partial functionalities and optional features that fell short of being fully realized. The expected seamless integration and clinical documentation capabilities critical for high-quality care were, in our experience, inadequately addressed. The divergence from the CAST model’s criteria, particularly from Stages 4 through 6, underscored a gap in Axxess Homecare’s ability to facilitate advanced clinical support, external ancillary service integration, and comprehensive engagement tools—components vital to our operations. Pricing Transparency and Value: The opaque nature of Axxess Homecare’s pricing and its mismatch with the delivered value further exacerbated our challenges. Despite expectations set around the system’s capabilities and support, the reality did not align with our criteria for a robust, integrated EHR solution, thereby questioning the investment’s worth. Operational Challenges: Our journey with Axxess evolved into a scenario where our agency seemed to serve as an experimental phase for the system’s potential development rather than a partner utilizing a mature, ready-to-deploy solution. The requirement for extensive customization and the revelation of third-party involvements contrary to initial representations revealed a significant discrepancy between promised capabilities and actual delivery. Conclusion: This review is offered in the spirit of transparency and from the standpoint of our unique experience with Axxess Homecare. It serves to highlight the critical importance of thorough vetting and alignment of EHR systems against established models like the CAST 7-Stage EHR Adoption Model. We share our journey as a lesson in due diligence and a reminder of the disparities that can exist between vendor claims and their realization. As we proceed, we remain open to exploring all avenues, including potential legal actions, to address our concerns and advocate for our rights and those of the broader healthcare provider community in the LTPAC sector.

When we started our services (migrated from other software), we were happy about their product capabilities. Now, their service is frustrating everyday where they are introducing new bugs/issues to the working product or not able to any required features for us to function in the field. This company needs some serious thoughts on quality and product enhancement for their clients.

Coming from a previous software, change is always difficult. However after over a year of using Axxess I have not seen it to be any better than previous software I have used.

I would improve my review if they can get the site to appear correctly on a smartphone. Currently, if you try to log in from a mobile device, all the proportions of the site are off and you can't see everything on screen. I've tried zooming out, viewing it through multiple browsers (safari, chrome, firefox, etc.) and nothing helps. It is simply not optimized for mobile viewing, unlike many other sites that have a desktop version and a mobile version (or at least a desktop version that doesn't get all weird when viewed from a mobile device).

several features need to be added to make Axxess user friendly, up to date with the competition for Pedi Private Duty, System lacks the ability to modify functions within the note. Messaging does not have a feature that can select all. Emailing all nursing staff from the program is very time consuming.