CareSmartz360 2026: Benefits, Features & Pricing

Processing billing and payroll became much easier with CareSmartz

Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable.

As a home care agency owner, I would highly recommend Caresmartz30 as a comprehensive solution to timekeeping and all asepcts of homecare.

Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team...

RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS !!!YOU JUST CAN'T BEAT THAT.

Overall good. Training is excellent. There's lots of online help available. this is a huge step up over paper.

Over all it has bee what we needed for this point in our business. It was easy to get started and now with FIN easier for me to get issues handled. I can get the answer to my question and not have wait on anyone to get back to me.

The platform was easy to adopt incredibly easy to use made payroll and billing very easy. I would’ve liked to see more integrations with third-party vendors.

The company had Great communication and customer support. They are very contactable compared to the program we currently use.

Great , they value everything you have to say and they understand where everyone come from and how people feel