I-Pro Booking System 2026: Benefits, Features & Pricing

Similar experience to other honest reviews on the internet, those that aren't connected to the company. I joined Ipro after much discussion surrounding my business model and how we needed to operate in our market place. An API integration that we were told was a full two way working integration turned out to be only basic, not able to read short break pricing, change over days, options and extra's, security deposits among other issues. Ipro will say this is our "specific requirement" and that the API was working, they will also say that they have done thousands of pounds of work I haven't paid for to try and rectify this. The problem here is that these issues were discovered back in Oct last year, only last week did Ipro finally admit that they were not able to provide us with a fully working integration they were aware we needed prior to signing with them. This only finally came to fruition after they finally spoke to the other software system, despite the fact I had requested them to do so on at least 5 occasions in the proceeding three months. That's nearly 4 months of my website being unable to take bookings or generate income. Ipro failed on every occasion to do what they said they were going to do, without exception. From rolling out updates to fix issues, to coming back to us with answers, to having calls, answering emails. The service level is exceptionally poor. Never an honest answer or an apology, they simply make excuse after excuse and then try and put the blame back on the customer. We haven't paid them enough, we've done all of this work for free, we never agreed to this when you joined, I'm not in the office, and on and on. Now when we have finally left and are looking to move to a different company they again are refusing to respond to communication regarding recovering a very small portion of our costs. I fully expect Ipro will again try and pass the blame back to us, saying we were making demands that we weren't willing to pay for, they did everything there were meant to do etc etc. Try and blame the client. The bottom line is, Ipro were fully aware of our business model and what we needed to function and happily took our money. Had they done some due diligence when these issues first arose 4 months ago and competently looked at the issues and contacted the other software provider then we would have known about these issues 4 months ago and could have dealt with them and saved us a lot of time and money. I asked for this to be done repeatedly, but noth9ing happened. But time after time they bungled through it trying to make half attempted fixes. They seem impressed that they did 41 hours of development in 6 weeks, while by business was crippled.... Less than 7 hours a week, that still didn't fix the problem. I'm sure Ipro have lots of blaming and excuses to comment however if you read other reviews you will see a clear pattern of behaviour. I Please do not waste your time or money, find a reliable provider and do lots of due diligence to ensure the software can do everything you need it to do and make sure you see it working fully before paying them any money. As for Ipro, without radical changes to their business I don't see how they can continue really.

Managing the booking system from anywhere at any time. The direct online booking and upto date availability is the best thing we have ever done in the business.

Professional look for our website, excellent customer experience in online booking, easy to use back office and follow up of bookings, payments,emailing etc.

We acquired a license of the I-Pro software in 2014 and went through a very bumpy introduction and painful learning process. Many functions were not easily to understand, some never worked, and some are still not available. The flexibility of the system has been oversold. As each update created new problems and deleted paid for special additions, we asked I-Pro to freeze our version in order to avoid weeks of hassle to rebuild the software system. The reliability of the software improved now. The price tag of the system is relatively low. The start phase cost us many extra hours, did not meet the sold features in several areas, and the frequent system crashes are counterproductive to any business.

Signed up with them in July 2015 - big mistake. They misrepresented what they are able to offer and it has cost me thousands of pounds and hours wasted waiting for them to get their act together. Two of the main reasons that I signed with them was: 1. They said they could connect directly to my current pms and import our properties, bookings, etc directly. Turns out not the entire truth. In February 2016 they were still trying to perfect this. 2. Paid them to set up a special VAT calculation on rent. Their sales person said it would take one day to do. They only started working on it in Jan 2016 and is still not complete. But they are currently telling prospective clients that they can in fact offer this. More lies. The entire process of working with them has been terrible because no one person oversees your change over and set up. I constantly have to follow up, repeat myself to different people, generally chase them to get things done and at the same time pay them to "manage" the project. They know that their performance on our change over has been shoddy; they know we are not going to proceed any further with them - after 9 months trying to get started why would we. I've given them the opportunity to give us a refund and we can go our separate ways - even though they mis-sold their product from the very beginning. They have chosen to ignore my suggestion - another poor business ethic and typical of their ineptitude.

Since making the business decision to choose iPro Software we have felt supported by the team. They have helped us with their industry knowledge to make changes to the company which will improve our growth and revenue. From the start to where we are now with the implementation, we have been guided through each stage. We love the design of the new website, we feel the new look is on brand and professional. The design process at iPro Software has saved us money and time. It has allowed us to have unique content which is search engine friendly. As we learn more about the CRM booking management system to integrate with our website, we are surprised how much functionality there is. We anticipate a 50% reduction in booking administration, a reduction in the reliance on 3rd party sites and a more professional image. We are delighted to be working with the team at iPro, to achieve our company goals when setting on this project.