Intouch Insight CX Platform 2026: Benefits, Features & Pricing

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Overview
Screenshots
Top Alternatives Preview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Intouch Insight CX Platform

4.3

(12)

Pricing

Pricing available upon request

About Intouch Insight CX Platform

The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F&B and hospitality industries manage customer experience across multiple channels.

It is a scalable Customer Experience (CX) Intelligence solution designed to drive actionable insights from all customer touchpoints, in order to align operational delivery with customer expectations.

When combined with our leading Mystery Shopping and Audit managed services, the platform offers unparalleled capabilities for multi-location businesses. Data collected through our Mystery Shopping and Audit services is delivered seamlessly into the Core Platform so customers can take advantage of the robust reporting capabilities.

Key features of the Intouch Platform include custom reporting, sentiment analysis, predictive analytics, case management, automation, and auditing and feedback collection.

The CX platform powers all individual products, giving users the functionality they need to get started today, with the ability to easily scale as their needs grow into the future.

It integrates with several third-party applications such as Salesforce, Oracle, NetSuite, SAP Analytics, Shopif...

Intouch Insight CX Platform Screenshots

Intouch Insight CX Platform Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Intouch Insight CX Platform Features

Popular features found in Complaint Management
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
More features of Intouch Insight CX Platform
360 Degree Feedback
Access Controls/Permissions
Action Management
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Assignment Management
Benchmarking
Case Management
Churn Management
Collaboration Tools
Communication Management
Complaint Monitoring
Content Library
Customer Complaint Tracking
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customer Touchpoints
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Dashboard Creation
Data Connectors
Data Import/Export
Forms Management
Issue Management
Key Performance Indicators
Knowledge Management
Metadata Management
Mobile Access
Multi-Channel Data Collection
Negative Feedback Management
Performance Metrics
Predictive Analytics
Publishing/Sharing
Pulse Surveys
Question Library
Real-Time Analytics
Real-Time Data
Reporting/Analytics
Routing
Scorecards
Search/Filter
Self Service Data Preparation
Sentiment Analysis
Social Media Integration
Social Media Monitoring
Strategic Planning
Survey/Poll Management
Surveys & Feedback
Task Management
Text Analysis
Trend Analysis
Trend/Problem Indicators
Visual Analytics

Intouch Insight CX Platform Integrations

Boomi

Salesforce Platform

SAP Analytics Cloud

Dynamics 365 Business Central

Microsoft Excel

Slack

Intouch Insight CX Platform User Reviews

Overall Rating

4.3

Ratings Breakdown

58%

33%

Secondary Ratings

Ease of Use

4.5

Value for money

4.2

Customer support

4.6

Functionality

4.2

Sally W.

Verified reviewer

Food Production

11-50 employees

Used daily for less than 2 years

Reviewed February 2019

Best software for mobile audits and customer service management!

The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

Cons:

Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Vendor Response

Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

Replied February 2019

Verified

Reviewer

Electrical/ Electronic Manufacturing

501-1000 employees

Used daily for free trial

Review source

Reviewed July 2022

Good tool for customer management and feedback handling

Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills.

Cons:

Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement.

Reasons for switching to Intouch Insight CX Platform

To get better tool I am regularly switching to different tools of similar services

Rotnakar P.

Verified reviewer

Consumer Services

Self-Employed

Used daily for free trial

Review source

Reviewed November 2024

Illegal registration of company intouch CX services on my UAN

One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded.

Cons:

One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded

Rocio S.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 2 years

Reviewed November 2018

Intouch Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong

Cons:

-Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay

Vendor Response

Thanks so much for taking the time to share your experience, and for the fantastic feedback!

Replied November 2018

Lauren N.

Verified reviewer

Mechanical or Industrial Engineering

201-500 employees

Used daily for less than 6 months

Reviewed April 2019

The CX Platform for Any User

So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business.

Cons:

The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched.

Vendor Response

Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!

Replied June 2019

Misael V.

Market Research

201-500 employees

Used daily for more than 2 years

Reviewed October 2018

Mystery Shops

Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to access and engage with the platform, and communicate with Intouch staff.

Cons:

The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Vendor Response

Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

Replied November 2018

Verified

Reviewer

Used monthly for more than 2 years

Review source

Reviewed June 2018

Overall a great experience!

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

Cons:

It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Vendor Response

Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

Replied June 2018

Rahul H.

Used daily for less than 6 months

Review source

Reviewed May 2018

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.

Cons:

With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Vendor Response

Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

Replied May 2018

Denny M.

Verified reviewer

Building Materials

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed June 2018

Very intuitive and easy to use. Support has been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having everything I need at my fingertips in a simple intuitive platform. Tha ability to retrieve and store the data I need.

Cons:

I really don't have any cons. Perhaps a bit more flexibility in how the views are set up and maybe just a bit more clarity on a couple of items.

Vendor Response

Thank you for taking the time to leave this review and for your feedback about views. Of course, if anything is ever unclear, we¿re always here to help!

Replied June 2018

Carl B.

Retail

10000+ employees

Used weekly for less than 2 years

Reviewed November 2018

What we think verses Reality

Overall I am very please with Intouch, My questions and support are answered quickly and efficiently, I truly like and appreciate the great support I receive when I need it. I would highly recommend Intouch because of the great one on one customer care and support!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Enables me to get up to date information that I can build depending on what I want to do with the information. I am able to create reports, graphs and Data specific to my needs, at the touch of a mouse, easy to use and easy to review.

Cons:

Not much... I really like the fact that after receiving the instruction folder I could easily use the software. it is just that easy.

Vendor Response

Thanks so much for sharing your experience working with Intouch and for the fantastic feedback!

Replied December 2018

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