Neocase HR 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Neocase HR

4.3

(7)

Pricing

Pricing available upon request

About Neocase HR

Neocase's HR Case Management System is a comprehensive software solution designed to streamline and simplify HR operations. It provides a centralized platform for managing employee requests, grievances, and complaints, allowing for efficient and effective case management.

It allows users to customize workflows to match business processes and set up rules for case routing, escalation, and resolution, ensuring that cases are handled appropriately and efficiently. Neocase can send automated notifications, communications, and reminders to HR team members and employees. This helps ensure that cases are resolved in a timely manner and that important deadlines are not missed.

Neocase provides secure document storage and management capabilities. Team members can store all case-related documents in one place, ensuring that they are easily accessible and organized. Neocase's HR Case Management System provides robust reporting and analytics capabilities. Users can generate reports on case volume, resolution times, and other key metrics, helping businesses identify trends and areas for improvement.

Neocase can integrate with your HRIS system, allowing for seamless data exchange between syst...

Neocase HR Screenshots

Neocase HR Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Neocase HR Features

Popular features found in Human Resources
Applicant Tracking
Benefits Management
Compensation Management
Employee Management
Onboarding
Payroll Management
Performance Management
Recruitment Management
Time & Attendance
More features of Neocase HR
Access Controls/Permissions
Activity Dashboard
Approval Process Control
Case Management
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Employee Database
Employee Onboarding
Employee Profiles
Generative AI
HR Management
Mobile App
Reminders
Reporting/Analytics
Routing
Self Service Portal
Third-Party Integrations
Time Off Management
Workflow Management

Neocase HR Integrations

Dayforce HCM

ServiceNow

Workday HCM

Neocase HR User Reviews

Overall Rating

4.3

Ratings Breakdown

43%

14%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.8

Functionality

4.1

Have you used Neocase HR and would like to share your experience with others?

Bridget L.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for less than 2 years

Reviewed May 2024

Better Efficiency & Accuracy with Neocase

We implemented the system in a ridiculously short amount of time, which we were very appreciative of. But again, it is a time commitment to learn and understand the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We implemented Neocase to automate several manual processes that were previously managed via a shared email inbox. It allowed us to systematize and track all workstreams, ensuring much more efficiency and accuracy in our processes. We were better able to scale with the business and manage employee productivity. It specifically helped us automate our employee change (crossboarding) processes, making the process more efficient for our HR team and the HR Business Partners. It also allowed us to more effectively track and manage employee questions. The reporting capability on our team's productivity was also very helpful.

Cons:

Neocase is a very complex system. It is capable of doing almost anything, but you have to understand how to configure it. It's not a con exactly, but the learning curve is decently steep to complete understand the system, which is required to effectively troubleshoot and automate processes.

Reasons for choosing Neocase HR

Most robust configuration options and met our needs from a workflow management perspective best. Also a certified Workday partner.

Vendor Response

Thank you so much for your kind review, we are happy to hear that Neocase has significantly improved the efficiency and accuracy of your processes, and that it has been beneficial in scaling with your business needs. We understand that Neocase’s complexity can present a learning curve, and we appreciate your patience and commitment to mastering the system. Your feedback is invaluable, and we continue to work on making our platform more user-friendly while maintaining its robust configurability. Thank you once again for choosing Neocase and for taking the time to share your experience. - Neocase Team

Replied May 2024

Douglas B.

Verified reviewer

Higher Education

10000+ employees

Used daily for more than 2 years

Reviewed May 2024

Does a good job at a good price

Overall, I'm happy with the service received and the system as a whole. I especially love their customer facing employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use and maintain and from my understanding is on the lower cost side of HR Systems. And the people I interact with are great.

Cons:

Sometimes have issues with upgrades causing problems or issues with cloud services team being non-responsive.

Reasons for choosing Neocase HR

Pricing and simplicity of design vs. ServiceNow.

Francine R.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed May 2024

Neocase Administrator over 8 years

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Neocase configuration is easy to manage and update.

Cons:

Lack of reporting capabilities, history of KB is lost when changes are made, Colleague portal search is lacking. Getting information from Neocase is the obstacle we face the most. Survey functionality is basic.

Vendor Response

Hi Francine, we're happy to hear that you find the configuration easy to manage. On the other hand, your support team will be reaching out to help with the concerns that you've raised. We want to make sure you are getting what you need from your reporting and to understand these issues you are experience to better support you and your team. Thank you for your continued partnership.

Replied June 2024

Toni W.

Verified reviewer

Medical Devices

1001-5000 employees

Used daily for more than 2 years

Reviewed June 2024

The right product for our organizational size

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the Support team and their willingness to help with questions, upcoming offerings, etc. I also appreciate the time and investment in improving the portal usability.

Cons:

Some of the set up takes a bit to learn given the layers of pieces that need to connect in order for the system to function as you want it to.

Ida D.

Verified reviewer

Pharmaceuticals

1001-5000 employees

Used daily for less than 12 months

Reviewed June 2024

Charles River (MyHR)

i've always got the support we need. [sensitive content hidden] was our implementation partner, and she always has the best practices for the US team to bring in process that will work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It captures the important HR processes and guidance in a centralized system.

Cons:

Being an Admin, it takes some time to learn the way to do certain things, and something the system moves a little slower than we like.

Reasons for choosing Neocase HR

For meeting the needs and staying within a budget

Doug B.

Verified reviewer

Hospital & Health Care

10000+ employees

Used weekly for more than 2 years

Reviewed May 2024

Neocase Small Company that can do Big Things

We were able to absorb more work and tasks without having to scale the service team accordingly. The analytics helped us make data-driven decisions. It has a user-friendly interface. Overall Neocase has helped us accelerate resolution times and enhanced our team's overall productivity. I'd highly recommend Neocase to any organization looking to evolve and better their case management operations.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Neocase works wonders as a case management tool due to its extensive customization options, as a large healthcare organization scalability and reliability were key to success. It was easy for our team to build and configure new processes independently.

Cons:

We didn’t had a chance to explore the real-time integration with Workday.

Vendor Response

Hello Doug, Thank you for your kind review. We are happy to hear that Neocase's extensive customization options, scalability, and user-friendly interface have enhanced your case management operations and team productivity. It's great to hear that our analytics have supported your data-driven decisions. While you haven't yet explored the real-time integration with Workday, we're confident it will be beneficial when you do. We appreciate your recommendation and are proud to support your organization's growth and efficiency.

Replied May 2024

Anil T.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Reviewed July 2023

Thank you Neocase Team !!

I have been using Neocase for more than 3 years and it was wonderfull experience to learn and adpot this applciaiton.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease with which smart form can be build with minimum time. Easy to navigate around and so smotth application to user and agent to use. Support service is good and Neocase team address reported issues quickly.

Cons:

We should have provision for yearly refresher training for admins as part of negotiation as during the contract year many patch comes and new functionality comes. This would keep system admins updated with new features and they can talk to their business about new offering and capabilty applciation can do.

Vendor Response

Hello Anil, Thank you for your kind review. We are happy to hear that you find Neocase easy to navigate and beneficial for both users and agents. It's great to hear about your positive experience with our support team. We appreciate your suggestion regarding yearly refresher training for admins, and I'm happy to let you know that we listened and have developed the new Neocase Academy with regular online trainings and lunch and learn sessions. If you are not yet utilizing the Neocase Academy, please let me know and we can setup a walk through right away to help benefit you are your team! Thank you for being a valued user for over three years!

Replied May 2024

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